MM
Mwansa M
Active since Feb 2012
21
Reviews
0
Industries
Reviews
21 reviews4 months ago
Discovery is deceptive
I am writing to formally express my deep dissatisfaction and frustration with the handling of my cancellation request for my Vitality policy (5003121499), which I initially submitted telephonically between July and August this year. Despite multiple follow-ups and numerous complaints, my request has still not been actioned, and premiums continue to be deducted from my account. To make matters worse, during my latest interaction with your call centre, I was subjected to an intense and unpleasant verification process, only to be told after all the “security checks” and lengthy questioning that Discovery has no record of my previous calls or cancellation request. This is completely unacceptable and raises serious concerns about how your systems are managed and how client requests are tracked. A simple cancellation request has now turned into a months-long ordeal due to Discovery’s inefficiency and lack of accountability. This ongoing negligence not only undermines my trust but also results in financial prejudice as premiums continue to be ********ly deducted, as an FYI I have emailed the below and still no feedback or acknowledgment has been provided, Iv requested to speak to call centre management and twice the line has been dropped including today 17.11.2025 I demand immediate corrective action to: Confirm and process the cancellation of my Vitality policy without any further delay. Refund all Vitality premiums deducted from the date of my initial cancellation request July - August. Provide written confirmation of both the cancellation and refund within five (5) business days.
0 replies
5 months ago
Discovery Vitality ignoring customer
I am writing to formally express my deep dissatisfaction and frustration with the handling of my cancellation request for my Vitality policy, which I initially submitted telephonically between July and August this year. Despite multiple follow-ups and numerous complaints, my request has still not been actioned, and premiums continue to be deducted from my account. To make matters worse, during my latest interaction with your call centre, I was subjected to an intense and unpleasant verification process, only to be told after all the “security checks” and lengthy questioning that Discovery has no record of my previous calls or cancellation request. This is completely unacceptable and raises serious concerns about how your systems are managed and how client requests are tracked. A simple cancellation request has now turned into a months-long ordeal due to Discovery’s inefficiency and lack of accountability. This ongoing negligence not only undermines my trust but also results in financial prejudice as premiums continue to be ********ly deducted to add I have emailed the above to the following email address as requested by the team not one of them responded cancellations@discovery.co.za administration@discovery.co.za insurecomplaints@discovery.co.za I demand immediate corrective action to: Confirm and process the cancellation of my Vitality policy without any further delay. Refund all Vitality premiums deducted from the date of my initial cancellation request July - August. Provide written confirmation of both the cancellation and refund within five (5) business days. Please treat this matter with the highest level of urgency..
0 replies
17 months ago
Terrible Experience at Mediaite Monavoni
I am utterly disgusted by the pathetic excuse for "service" I received at Mediaite Monavoni on Sunday evening. I arrived at 18:50 PM with a sick child in desperate need of life-saving medication, only to find the doors already locked, despite their blatantly false advertised closing time of 19:00 PM. Security, clearly more interested in their phones than doing their jobs, refused to let me in. When I managed to grab the attention of an overpaid, entitled, middle-aged employee sporting laughable, patchy facial hair, I was informed that they had "cashed up" and could not assist me. When I stressed the urgency of my situation, this *********** individual rudely walked away without offering any help and brought over someone claiming to be a "manager." This so-called manager arrived with the attitude of someone inconvenienced by having to do their job. Instead of resolving the issue, she spouted conflicting excuses: first claiming the store had cashed up and then blaming the system for being offline. When I pointed out the blatant inconsistency, she stumbled over her words and failed to provide any coherent explanation. I suggested they allow me to pay at Checkers next door, their parent company, but of course, that was met with more resistance. Despite repeatedly explaining the life-threatening urgency of the situation—my sick child waiting in the car—the staff displayed an appalling lack of empathy and professionalism. After what can only be described as an embarrassing display of huffing, puffing, and dragging their feet, they reluctantly agreed to let me purchase the medication, all while still clinging to the ridiculous claim that the system might not work. To add insult to injury, it took me all of two minutes to grab the medication and pay at the till. Unsurprisingly, the system worked perfectly, and my card was accepted without a single hiccup. This entire ordeal was nothing but an exercise in incompetence, laziness, and outright disregard for human life. Mediaite Monavoni’s decision to close early, lie to customers, and display such a disgusting lack of compassion in a critical situation involving a sick child is utterly shameful. This store is staffed by arrogant individuals who seem to enjoy making life harder for others. Mediaite Monavoni should be embarrassed to employ such unprofessional and uncaring people. Rest assured, I will not be returning, and I will encourage everyone I know to avoid this disgraceful establishment at all costs.
0 replies
19 months ago
I called MiWay on 03 Oct 2024 to follow up on a query I raised on 26 September regarding the removal of my household cover
I called MiWay on 03 Oct 2024 to follow up on a query I raised on 26 September regarding the removal of my household cover. My previous experience was unpleasant, but *Zuko Jobela* completely turned it around. He was calm, well-mannered, and quick to assist. Not only did he resolve my issue efficiently, but he also took the initiative to inquire why I didn’t have building insurance, showing genuine concern for my overall coverage. Zuko assured me he would clear up any questions and revert back to me. His professionalism and attention to detail made a world of difference. He truly goes above and beyond for his clients, and I’m grateful for his outstanding service. MiWay is lucky to have someone like Zuko on their team!
53 replies
21 months ago
I have had the pleasure of interacting with Miway consultant Andre Engelbrecht on two separate occasions as he assisted his colleague and both times, I received exceptional service
I have had the pleasure of interacting with Miway consultant Andre Engelbrecht on two separate occasions as he assisted his colleague and both times, I received exceptional service. Each encounter happened by chance, but Andre's professionalism and dedication were consistently outstanding. Andre took the time to thoroughly educate me on my policy document, explaining the wording and helping me understand the crucial points related to my claims process. His clear and patient explanations made complex information accessible and easy to understand. Thanks to Andre, I now feel more confident and informed about my insurance policies and the claims process. His assistance has been invaluable, and I highly recommend his services to anyone in need of reliable and knowledgeable support.
58 replies
22 months ago
Worst Wings in History of Chicken Licken Mall@55
Worst Wings in the History of Chicken Licken - Avoid at All Costs! We visited the Chicken Licken drive-through at Mall at 55 in Centurion once a month over the past year, hoping for a decent meal each time, but we were consistently disappointed. Here’s a breakdown of our experience: Unappetizing Taste: The wings we received were not just incorrect but also unpleasantly salty, making them nearly inedible. This is not the standard we expect from a brand like Chicken Licken. Unbearable Waiting Times: Every single visit, we waited for more than 30 minutes in the drive-through. Despite choosing different days and times, the service was always excruciatingly slow. Incorrect Orders: We ordered 16 hot wings each visit, yet every single time, we were given overly salty wings instead. Consistency in Disappointment: We hoped that the quality might improve over time or that we just had bad luck initially, but each visit proved to be consistently terrible. In summary, the Chicken Licken at Mall at 55 in Centurion has consistently provided the worst wing experience we’ve ever had. Save your time, money, and taste buds – avoid this place at all costs.
0 replies
23 months ago
I called Miway to seek assistance and got through to Kamogelo, Kamogelo Sebesho is an outstanding Retention Specialist at MiWay Insurance
I called Miway to seek assistance and got through to Kamogelo, Kamogelo Sebesho is an outstanding Retention Specialist at MiWay Insurance. He spent an hour assisting me with my query, showing exceptional product knowledge and patience. His efforts even led to additional business from my family member choosing MiWay for their insurance needs. Kamogelo’s service was top-notch, and I highly recommend him.
53 replies
23 months ago
Deals on Tap will harass you
My interaction with Deals On Tap was absolutely **********. The customer representative called me on 23 May 3024 at 09:53 representatives was incredibly harsh and belittling right from the start. When she asked if I had car insurance, I informed her that I don't own a vehicle. She then asked if I had home insurance or any other type of insurance. When I chose not to answer, she proceeded to bash me for refusing to respond. It was a truly demeaning experience, and I felt completely disrespected. How are you running a business like this?
0 replies
25 months ago
Unpleasant Experience at FNB Dirty Looks
Title: Unpleasant Experience at FNB Lifestyle Centurion I recently had an extremely unpleasant experience at FNB Lifestyle Centurion, specifically while dealing with a staff member named Lerato. The encounter left me deeply dissatisfied with the level of service provided and compelled me to share my feedback. Upon my arrival, Lerato did not greet she only motioned me to site down in a manner that lacked any semblance of warmth or professionalism. Instead of offering a polite welcome, she curtly asked, "What are you here for?" Her demeanor was immediately off-putting. I presented my ticket, clearly indicating that my purpose was related to collections, marked with the number 108. However, rather than efficiently assisting me, Lerato insisted on seeing my ID book. When I explained that I only had my driver's license, she dismissed my explanation with a disdainful glance and proceeded without any further communication. As another consultant handed her my bank card, Lerato continued to scrutinize me with suspicion, as if questioning my legitimacy as a customer. Despite having both my driver's license and bank card in hand, she redundantly asked, "What are you here for?" This repeated inquiry, coupled with her hostile demeanor, only served to heighten my discomfort. Furthermore, when asked to sign electronically for the card, she seemed to be encountering multiple technical difficulties with the signing pad. Despite my patience, Lerato's handling of the situation was unprofessional and ineffective. She failed to communicate the issue clearly and instead resorted to repeatedly asking for additional signatures, exacerbating the frustration of an already unpleasant encounter. It was only after refusing to sign for the fifth time then Lerato reluctantly sought assistance from her manager. While the manager provided some context regarding the technical issue, my concerns regarding Lerato's behavior were summarily dismissed. There was no acknowledgment of the unprofessionalism displayed by Lerato, nor any attempt to address my dissatisfaction. This experience raises serious questions about the training and customer service standards at FNB Lifestyle Centurion. The lack of professionalism exhibited by Lerato, coupled with the dismissive response from management, highlights a concerning disregard for customer satisfaction. I urge FNB to conduct a thorough review of its staff training protocols and customer service practices at the Lifestyle Centurion branch. I have been their several times and have received pleasant experiences with the other consultants except for Lerato It is imperative that all employees are equipped with the necessary skills and demeanor to provide courteous and efficient service to customers. Failure to address these issues risks further alienating customers and tarnishing the reputation of the FNB brand.
53 replies
41 months ago
Edblo poor manufacturing
I bought an Edblo - 7 Crown - Queen Size Bed - 188cm This mattress has a 10 year warranty. Less than a year later the mattress was sagging store decided to give a new mattress, in 2018 the base began to sage and the mattress also starting caving-in you could hear the springs each time you got onto the bed, I called bed direct to complain and they advised me that it’s not there problem I should contact edblo as my warranty with them had expired Finding this an unacceptable response as my warranty/guarantee was still intact I went into store to explain my problem, the gentleman in store after much persuasion understood and referred my matter to edblo who after months me chasing them and bed direct chasing in 2019 replaced both mattress&base with a supreme Madrid 188cm in 2020 I starting hearing the spring of the mattress and called bed direct who advised that edblo was closed due to covid and nothing can be done I must just rotate the mattress periodically the noises stopped for a few months however I am experiencing the same issues I had sagging base in the middle and sloppy mattress no one seems to be bothered to resolve this matter or look into the faulty base and mattress.
1188 replies
Review Distribution
5 Star
3 (14.285714285714286%)
4 Star
1 (4.761904761904762%)
3 Star
0 (0%)
2 Star
1 (4.761904761904762%)
1 Star
16 (76.19047619047619%)