BN
Brandon N
Active since Feb 2012
20
Reviews
0
Industries
Reviews
20 reviews3 months ago
Tedious process
My son was involved in an accident on the 05-01-2026, the incident was logged via the emergency road side assistance process. I called Miway on the 06-01-2026 to enquire about the courtesy car. The consultant advised that the courtesy car is for a manual vehicle which was incorrect. He then advised that he will need to log a request for them to retrieve the recording of the call which will take about 24 hours. I called the call Centre again the next day and a different agent advised that it takes about 48 hours for them to get the recording. Eventually when the call was listened the claims agent could identify that i did advise the agent on the sales call that the car must be automatic. Avis then called me but on their system the car was still flagged as manual, which Miway needed to fix. I called Miway again to fix this issue and i was advised that it needs to go through another department first, i think its called Staff errors, which takes up to 48 hours again. I need Miway to refund the funds my son had to pay for his Uber trips if the issue was with Miway as your process is tedious. To date my son spent R2000.00 on uber fees which needs to be refunded or taken off my next instalment. Today is the 12-01-2026 and i am still waiting on feedback from Miway with regards to the courtesy car.
112 replies
3 months ago
Gap in your process
I app**** for an additional loan which was approved. The funds were not transferred yet when i followed up the consultant advised that Capitec cannot send a Debi check mandate to my new current account number. This is definitely a gap on Capitec side because what happens if you have ***** on an account as an example and you need to change banking details. I need the new account details to be updated as my Capitec debit order will also go off from the new account number where my salary gets paid to now. My new account is a cheque account which is a transactional account and as per industry rules can be used for Debi check purposes, all other companies where i have debit orders with were able to run their Debi check mandates successfully when i changed my banking details. I already made arrangements based on the approval confirmation and require the funds to be credited to my account urgently please. My Capitec account number is 2293037246
112 replies
6 months ago
Recieved good servic...
Recieved good service from the consultant by the name of Adziambee Dzibane
53 replies
6 months ago
Awesome service
Abrie Grobler has exceeded our expectations. He provided us with excellent service from the first time we walked into the dealership up until our deal has been finalized. We are grateful for everything Abrie and the Omoda Jaecoo Alberton team has done to get us in our brand new Jaecoo.
0 replies
13 months ago
UNJUSTIFIED CLAIM
Claim : CP1084846MS My son was involved in an accident. The incident involved attempted hijacking, where rocks were placed on the highway. My son was unfortunately caught in the trap. The rocks damaged the gearbox housing and caused all the transmission fluid to leak out, but he was able to drive to a safe location, up until the car could not drive further. We raised a claim on the 27-01-2025. The courtesy car had to be returned as this investigation took more then 30 days. We are currently using Uber which is impacting us financially and its a huge inconvenience. Today the 07-03-2025 we only received the final outcome. The outcome was that only the housing was going to be covered. This was confirmed after a technical investigation was done by momentum's investigators. Their reason behind the cause of the impact was a result of engine lights. This extract is from their technical report. “mechanical defect of the transmission / gearbox was caused by insufficient system pressure “ I need Momentum to confirm with the actual manufacturer and not their internal investigators if this statement is valid and can cause such extensive damage to the vehicle. I need this confirmation in writing. The only investigation Momentum done was the technical report, which is one sided. The Metro police was not contacted to verify if any similar incidents were reported that night. The witnesses such as the tow truck company was not contacted to verify if there was indeed a case of vandalism on the high way. The tow truck company Momentum assigned on the night of the accident was already on the scene, because my son was not the only victim that night. The car was written off, but today a 16k settlement before the excess deduction was offered to us to fix the vehicle. This is not knowing if the gearbox that worked every day before the accident is now damaged. This matter was dealt with only Momentums interest in mind and it felt like we were the ********s. The only empathy we received during this entire ordeal was from the Roadside assistance consultant the night we reported the accident. My son could have lost his life. I need this claim re-evaluated with proper compensation and investigation which includes contacting all the parties such as Metro police and the towing company to verify.
424 replies
14 months ago
Refund not credited back
Reservation : 20570100ZA5 Rental Agreement : 543708760 We visited Avis Ormonde to pick up a vehicle which was booked through the insurance. The vehicles they had were all small vehicles and we planned to go away on holiday. The staff could not assist me to get a better vehicle and advised me to call the different branches eventually i just decided to cancel and try a different rental company. This was after my account was debited. The gentleman told me that the money will reflect after 10 days. The debit was done on the 29-01-2025. To date the funds have not been credited back. I called the branch and the call centre they said it has been escalated but no one is getting back to me. I need to phone every time to find out what is happening. This Ormonde branch has no client service and is bringing your Avis name down.
159 replies
18 months ago
Bad service
Called the Vodacom call centre on 08217844 @ 9:59 spoke to Thando for a new upgrade. She sounded like she was irritated with her job. Please get more professional staff to assist your customers on the front line. Staff that actually enjoy doing their jobs and not just there for a salary.
106 replies
22 months ago
Horrible service !!!!!!!!!!!!!!!!!!!!!
I'm so disappointed in this courier company, not sure if they under new management or they just slacking in their processes and services. Everything about them was just horrible this time around. I ordered from Shein mid June 24 and paid my taxed on 21 June 24. I still don't have my parcel. I have to call, email, watsap them every day for an update. The stupid bot they using is absolutely useless. Please shut that thing down, it's a waste of your money. I sent emails and no one comes back to me and even worse the call center agent sounds like a kid just out of school with no product knowledge , also just a waste of time and money. today is the 3 July 24 and i still don't have my order. The status has been on shipped for 3 days now, clearly they not working on my order after i asked the call centre agent to put it as urgent cause i need the items for an event on Saturday. I decided to do the stupid bot thing again today and now my status reflects that some of my items are missing!!!!! This is absolutely useless service. At this point i don't even know if I'll ever get my order. I need this to be resolved asap. I need the items by Friday latest . This is unacceptable. if this is the way you do business, please do us all n favor and shut your business down. It's not working. Shein is efficient in their services and will lose valuable customers because of this useless courier services we getting. Tracking number: BUFZA6061643817YQ
53 replies
25 months ago
Not happy with the service
I visited Vodacom 4 u Mall of the South, i did an upgrade on a data sim. When i got home i tried to do an online application for an I phone 5 but it was declined. The lady at the online help desk advised that i can only get up to 2 lines hence it was declined and i need to cancel the upgrade i did and try the application for the I phone again. I then called the Vodacom shop and the lady who assisted me advised i cannot cancel. I then called the helpdesk again and i was told i have 14 days to cancel. When i called the shop again to advise on the 14 days, i was told the lady who assisted me is on lunch i need to leave my number. Still waiting for the call back. I just want to confirm what the correct process is 14 days or no 14 days to cancel. If the branch was wrong they need to cancel the upgrade i did, because they wasting my time, because they are lazy and cannot go an extra mile for a client.
226 replies
31 months ago
Poor service
My personal loan was approved and money paid to my FNB account, because i dont bank with Capitec. I want to settle the account now, but no one can help me because Capitec didnt create a profile for me on their system. I need someone to confirm my settlement amount and the Capitec loan account number urgently in order for me to pay the settlement figure. I have been to the branch and the branch referred me to the call centre. The call centre is also unable to assist, i am being pushed from pillar to post...Please urgently contact me on 0782952582 to resolved the matter.
131 replies
Review Distribution
5 Star
4 (20%)
4 Star
2 (10%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
14 (70%)