LK
Lucia K
Active since Mar 2012
16
Reviews
0
Industries
Reviews
16 reviews19 months ago
Shocking workmanship
I had the misfortune of purchasing a property through Hagley's. 20 months later, I am still waiting for my snag list to be looked at. The walls are full of water and popping. When you try and contact Pedro, he doesn't answer his cell and doesn't return messages. The paint job was so bad it has to be redone at a cost of R500 000. . All the steel work was never galvanized and is rusting, and much more to mention here. STAY AWAY!!!
0 replies
26 months ago
DISHONEST AND RUDE DEALERSHIP
I took my vehicle in to Auto Baltic East Rand, and spent R30 000 on service etc. When I dropped my vehicle off, the service manager Mario Barnard, hurriedly asked me to sign a "job card". He DID NOT inspect the vehicle. When my PA collected the vehicle 2 days later, there were 3 HUGE cracks on the windscreen. The service manager Mario told her that the crack was there when I dropped off the vehicle. My PA was with me when I dropped my car off and she is very aware that the windscreen was not damaged. When she wanted an explanation from Mario, he stormed off to his office saying that he "had tried everything to keep that F****ng women happy" referring to me. Its shocking that a service manager will say something like that in front of clients and staff, about a customer that has just spent R30 000 at their branch. I have tried asking the dealer principal Amanda, to replace my windscreen, she says that unfortunately they do not have motor traders insurance and its my problem. She referred to conditions on the job card and showed them to me, saying that the client holds the risk of all vehicles in the workshop, but this was never signed by me. They keep waiting to see video footage of when i came in to drop off the car to see if the windscreen was damaged, but it never materialises. I too have asked for this footage. This dealership is dishonest, rude and have no insurance to cover clients cars....SHOCKING
0 replies
26 months ago
dishonest dealership
Please stay away from this dealership. I took my car in for a R30 000 service. When I handed my keys over there was no inspection done on my vehicle with me. The service manager Mario Barnard asked me to quickly sign the job card. I did. When I collected my car two days later the whole windscreen was cracked. I complained to say that when i left the car the windscreen was not cracked. The service manager had added to the empty "job card" which i signed that the windscreen was broken. I am adamant that it was not broken. They said they would ask for the video footage of me entering the premises. I agreed that i wanted it too. Till now three days later still no footage. Cant get hold of the company with the footage they say. The service manager went on to swear in front of my PA saying that he has done everything to keep that F......g woman happy , referring to me in front of his colleagues as well. They looked on in shock at his comment. My vehicle is insured and I could easily claim a windscreen, out of principle I will not. They damaged my windscreen and should replace it. I keep being pushed from pillar to post. The manager of the complaints department of the supergroup division, Candice Mkenna doesnt bother to call me back. Terrible dishonesty and service from this dealership.
0 replies
33 months ago
Pathetic service
If I could give no stars I would. They are saying I used R600 electricity in 2 days. When you try to phone them their phones don’t work. They tel me my meter is in negative but they won’t give me a copy of my monthly statement. I put in R3300 only to receive an sms to say I was credited with R2600. I do not recommend this company at all.
120 replies
44 months ago
Woolies never returns gift card money
This is an ongoing experience. If you are making an online purchase and paying for part of the purchase with a gift card and you experience a drop in signal or any online problem and you could not conclude the purchase the gift card money is SNATCHED even though the purchase was never concluded. Then it takes NUMEROUS LONG CALLS TO WOOLIES ONLINE TO BEG THEM TO PLEASE PUT THE MONEY BACK INTO THE GIFT CARD. THIS IS ABSOLUTELY UNACCEPTABLE. SOMEONE SHOULD LET CARTE BLANCE DO A REVIEW ON HOW WOOLIES TREATS THEIR VALUED CLIENTS.
0 replies
46 months ago
Hours waiting to collect credit card
Popped into standard bank Eastgate to collect my renewal credit card. What I thought would take a couple of minutes turned into an hour long wait and I’m still no closer to the finish line. Been sitting in this pathetic bank for an hour. Is standard bank that arrogant that they think only their time is valuable. Wake up std bank.
402 replies
64 months ago
WOOLWORTHS: QUICK TO TAKE YOUR MONEY, NOT SO QUICK TO REIMBURSE YOU
I ordered clothing online on the 14th December 2020. It was supposed to be delivered no later than 22nd December. When I had not received it and had not heard from Woolworths, I called in and was held on the phone waiting for over 20 min. I was told my parcel was MISSING. By the 28th, still no word from Woolworths, so I called them and was told it was still MISSING. It had now been 2 weeks since I ordered, and I asked them what were the chances that they would find this parcel? They told me, in their experience NONE. At this point I was angry and asked them, so my order is missing, i have had no communication from Woolworths and my Woolworths credit card has not been credited for the amount of that order. The call centre agent apologized profusely and told me he would credit my card for that purchase, and would send me a COMPENSATION voucher. it took a further 3 irate calls from me, the last one to head office, and finally yesterday, after 6 phone calls, I finally see a credit went through on my credit card. After all my calls, and my time, because of Woolworths incompetents, I receive a R100 gift voucher. Thank you Woolworths for your "generosity", this amount doesn't even cover the 6 calls I made to you on my cell phone, never mind, the time off work spent contacting you. my husband and i spend between R10k and R15k a month at your store. Is this the way to treat a loyal client?? I think not. PULL UP YOUR SOCKS WOOLWORTHS, YOUR SERVICE IS SHOCKING. A few months ago I cancelled an online order (online) and had the exact same experience, i will be taking this to the consumer council and the media.
0 replies
83 months ago
Staff too incompetent to remove security tags
I am utterly fed up with Woolworths!!!!! It is the fourth time that I have purchased items at Woolworths and their cashier has been negligent in removing the security tag. I bought four jerseys yesterday only to find one still has the tag on. I live 18 km from the eastgate store. Three times I have arrived home only to find that there is still a security tag on the item of clothing. Every time this happens I am forced to drive 36 km to and from the store not to mention the time I have to take out of my day , only because woolworths either does not train their staff well enough or there are no consequences to a staff member whom is negligent. I have witnessed embarrassed customers being stopped at the exit only to be asked for a till slip and their parcels being searched. Woolworths this is no way to treat your clients. I have been one of these embarrassed clients that after spending a fortune on curtains, was stopped and threatened at your doors because the security tag had not been deactivated. Not once has woolworths offered me compensation for my time and my petrol. I get a feeble "oh we are very sorry" " we will reprimand the cashier in question" NOT GOOD ENOUGH IM AFRAID. SOUTH AFRICANS UNITE TOGETHER AGAINST THIS KIND OF TREATMENT FROM MAJOR STORES THAT ARE MAKING A FORTUNE FROM THE SOUTH AFRICAN PUBLIC!!!!!!!!!!!
0 replies
83 months ago
Renault is despica
My Renault Duster 4x4 with 60 000 kilometers had to go in for major repairs because the fly wheel was warped and faulty. Warranty would not cover the cost of the clutch kit and so I wand left out of pocket of R6 500. This is my second Renault 4x4 bought brand new. And both had the same problem. The service agent at Renault East Rand clearly remembers me complaining about the clutch shuddering since the car was new. Renault is despicable for making me pay for a clutch kit that only needed to be replaced because of their faulty fly wheel. I am taking this to the consumer council and am warning anyone out there, DO NOT BUY A RENAULT 4x4. Renault is aware of this problem and have no integrity.
56 replies
107 months ago
Pathetic service
<p>i had a package, which needed urgent delivery to Shenyang (China). i was told it would take 4 working days ( delivery, door to door). the package was collected on the 13th June 2017. today, the 26th, it is still in Beijing, miles away from Shenyang. TNT has every excuse under the sun, but the reality is, the package was sent to Hong Kong, because someone working for TNT cannot read. In conclusion, 13 days late my package has still not been delivered. They talk about being a leader in the industry, they should wake up and smell the coffee. </p>
173 replies
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4 Star
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3 Star
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2 Star
6 (37.5%)
1 Star
10 (62.5%)