PB
Pippa B
Active since Apr 2012
17
Reviews
0
Industries
Reviews
17 reviews3 months ago
Worst customer service via the APP
Worst online customer service experience. Tried via the SecureChat on the app which was the most frustrating experience ever - slow response time and they didn't respond correctly to the issue I put to them. I eventually got to speak to a consultant on my mobile which wasn't any better as he was not listening to what I was explaining to him. I was having problems with changing my daily limits as apparently my online banking login was verified, however I had had this sorted out the previous week. He couldn't tell me why it wasn't verifying. I logged a call with their complaint department and then decided to try to change my limits again online - someone had obviously rectified the error on their side. FNB's securechat on the app has got to be the worst customer service ever. Will not use that route again to resolve any issues.
56 replies
3 months ago
Exceptional Service
I recently moved about 2,5 hours away from where I was living and used Eezi Move for the transporting of my houe contents. What a pleasure to deal with such a professional company and they were not expensive either. Lots of communication before, during and after the move. Delaan Kruger from the CPT office was wonderful and so helpful with his advice and suggestions. I was very impressed on the day as I received a call from Kyle to notify me that the guys were on their way and what time to expect them. When they arrived I was impressed with how neat the van was - all the blankets neatly folded, the guys themselves were friendly and neatly dressed. They were very efficient with the loading of my belongings - the offloading on the other side went seamlessly as well. They definitely live up to their name and made that part of my relocation to another area a less stressful event. I would use them again and would definitely recommend them. Thank You to everyone at Eezi Move.
56 replies
24 months ago
Superb customer service
I would like to give a huge shout out to Ayanda Khulu of the Non-Motor Claims department at Santam. My burst geyser experience has been dreadful due to an unprofessional plumber, but Ayanda has been wonderful with her service. She has followed up, escalated my issues up the command chain both within Santam as well as their Home Assist department - she requested I sent her an email setting out my dealings with the plumber. She sorted out a solution for me which meant I have now managed to get the whole situation resolved properly. Ayanda has been sympathetic to my situation, come back to me when she said she would and at all times has been very professional. I am so grateful that my insurance is with Santam. Santam needs to teach other companies what customer service is all about.
0 replies
25 months ago
Wonderful and outstanding customer service.
Huge, huge shout out to the wonderful customer service I have received from Santam Home Assist regarding my burst geyser. From the time I phoned them early Friday morning to today they have followed up/called when they said they would. I had a number of issues with the plumbers that were allocated to sort out my geyser, but Santam stayed on top of the situation - they contacted the plumbers when they were late in arriving. Yesterday when the plumbers were actually changing my geyser, Katlego from Santam kept in contact and when I expressed the concerns I had about the plumbers and the job being done, he escalated it to his manager. Other companies could learn from Santam on how to give such amazing customer service.
53 replies
25 months ago
Worst customer service ever
Worst customer service call centre I have ever dealt with. Staff contradict what they say - I was trying to give notice to cancel my contract with them. Firstly get told I can't cancel now as can only give 30 days notice. Next minute they are telling me that I can pre-maturely cancel my contract!!!! The first call centre person wouldn't explain properly what he meant by pre-maturely even though I repeatedly asked him to. When I phoned again later the next person also contradicted what he said - he at least did explain what he meant even though I had to ask him twice. However, I did not appreciate the way he dealt with me nor the fact that he kept on talking over me and when I mentioned a sms that I had received some months previously, he told me I was wrong and didn't understand - I actually did understand and the sms was incorrectly worded and false marketing. I phoned the Vodacom switchboard in JHB as I wanted to speak to someone in senior management to complain about the whole situation. I get told by the lady who answered not to yell at her even though I wasn't - I couldn't hear her properly. And I specifically told her I wanted to speak to a senior manager and not to the customer care centre. She just put me through to Cancellations again. Vodacom is the worse company to deal with and have absolutely no customer service. I would actually like to give them a negative rating.
106 replies
28 months ago
False Marketing and shocking service
The SMS I received this week from Vodacom is false marketing and as far as I am concerned constitutes *****. They stated that the term of my contract is ending shortly. As far as I am concerned shortly means in a few weeks or months - not 5 months away, which is when my contract actually ends. They then stated I was due for an upgrade (??) and that if I didn't make a decision I would go on a month-to month. If a customer is on an airtime and data contract only, why would one need an upgrade 6 months early. They also continually do away with old plans/bundles so a customer actually doesn't have a choice but to upgrade when renewing their contract. I personally feel that they are just trying to extract more money from their customers earlier - a contract actually ends up only be 18 months instead of 24 months. Also at one stage a 24 month contract was at a fixed price for the full 24 months, this no longer happens as it now increases during the course of the contract. The service from their Customer Care Centre is shocking and useless as the staff are badly trained and don't know anything. I requested to be put through to the complaints department and got told that they don't have one. Yet they could give me an email address to complain to and the person from Head Office who deals with the complaints would contact me - don't understand the logic in that if according to them they don't have a complaints department. One cannot esculate matters to a higher level as the Team Leaders are never available. Tried contacting someone in Management in the Head Office and that was another totally useless endevour. Vodacom, your service is useless, you put out false advertising and are cheating your customers. When my contract ends, I will definitely not be renewing it.
256 replies
35 months ago
False Advertising and no communication
Don't believe the timelines that are on their website when you order - I recently ordered from them and the timeframe given was 5 - 9 working days for them to receive the item. In the end it was 12 working days and they never notified me that there had been a delay from the supplier. When querying what was happening the customer care person I spoke to was abrupt and quite frankly couldn't have cared less. It then sat in their JHB warehouse for 3 days (I know their policy is 1 - 4 working days for delivery) and my order on their site kept on saying Packed, waiting for shipping". I had also been notified when I placed the order that expected delivery date was 10 May however it was still in their JHB warehouse on the 10th. When I phoned on the 11th as yet again it was still waiting for shipping, the person I then spoke to said he would check what was happening and come back to me - I told him I was not available telephonically after 1pm that day. And then surprise surprise he tried phoning me at 2pm - to obviously tell me that my item was ready for collection from their CPT outlet. Very strange that in under 2 hours my order was collected from JHB and arrived in CPT . All I can assume is that my order was in CPT the whole time but no-one had notified me or changed the status on my order. Shocking service and not a company I would order/buy from again.
0 replies
39 months ago
Violation of the POPI Act and harassment
I have had 5 marketing calls from this company and each time I tell them NOT to contact me again. A couple of months go by and I get yet another call. They are actually now in violation of the POPI Act as I have not given them permission to contact me for marketing purposes. Their principal was the first one to send a w/app saying that he believes we contacted the company - which we never have and I told him this at the time. What is it going to take to get this company from continually contacting me as this is now a form of harassment. And if this is the way they do business they are not a real estate company I would trust with ever selling my house nor would I ever recommend them to anyone.
0 replies
53 months ago
Shocking work and service
Accepted a quote to have my roller gate track replaced including the lintel. Paid the deposit (75%), had to wait a month before the work was done as got endless excuses. When Justin came to do the job I told him that I felt I was getting the raw end of the deal as he had decided not to replace the lintel. Express my dissatisfaction with his service but he just had excuses. He totally messed up the job and admitted that the track had been cut short. He was supposed to supply me with more track, but am still waiting. Also didn't put in enough coach bolts plus didn't align the one track properly so my gate banged into the coupling when closing. He actually had the cheek to ask for more money even though the job wasn't completed. Have given him 2 opportunities to fix the mess but never pitched. Have sent him an email requesting a detailed quote as well and pointed out that he can't expect me to pay more when the job isn't completed. He actually owes me money. No response. Had to get someone else to repair the mess. Would never use JAC'D Up Automation again.
0 replies
58 months ago
Useless company and customer service
Yet again DSTV have messed up as have now received 4 SMS's in the last 2 months stating that my contract is coming to an end and a R105 access fee is applicable. Have phoned yet again to say I don't have a contract and this time get told a totally different story this time to my call last month. Their management is happy to waste money on TV adverts all about their new technology yet can't give their clients decent service and the correct information. We definitely need competition to DSTV and Multichoice.
106 replies
Review Distribution
5 Star
3 (17.647058823529413%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5.882352941176471%)
1 Star
13 (76.47058823529412%)