JS
Johan S
Active since Apr 2012
11
Reviews
0
Industries
Reviews
11 reviews1 month ago
cannot remove info or delete account
cannot get my account deleted they insist on using the online portal, so support via email they say the portal deactivation request is being ignored
0 replies
87 months ago
Vodacom Online Orders - Stay away
Placed a new contract order online from Vodacom the 6th of Feb and after countless calls, no feedback and delays (this is another sad drama entirely) I have decided to cancel the order via a call to them, and just go to the shops myself. At the Vodacom shop I was told that I cannot get a new contract for my existing prepaid number because there is an open order?! I have called FOUR times and everytime I was told that the order will be cancelled. This has not happened, so I am either being lied to ignored. Yesterday I placed a final call to the order queries line and I spoke to Cindy that promised that the order will be cancelled by close of business...and guess what...still nothing. I went to the shop today once again to be told there is still this open order. Please stay away from ordering online, it is a circus. PS, I cannot rate my service because EVERY TIME the agent just slams their phone down ending the call.
210 replies
87 months ago
Vodacom Online Shop - Poor service
Vodacom Online: Tried to purchase a new contract for an existing prepaid number. Web site said there was stock of the iPhone 8 (Gray, 64GB). Call was recieved from agent shortly after confirming stock and delivery within 24 to 48 hours. Got TWO more confirmation calls afterwards in the coming week stating stock and delivery. Those subsequent calls were 1 or 2 days late btw... Last call from Vodacom was to confirm delivery for the next day. We waited...and waited some more, finally after calling after Vodacom once again I was told that there is no stock? Warehouse was waiting for new stock and now I have to wait TWO weeks minimum for my new device to arrive. Maybe. Who knows since I have to call after Vodacom time and again. To confirm: Web site stated stock, agents also confirm stock and quick delivery. After almost two weeks we are still waiting. PS, I am not allowed to leave service ratings after a call since the agents put the phone down as soon as they can.
210 replies
102 months ago
Telkom wont stop billing a discontinued land line
We have asked Telkom to terminate our land line months ago, because we have moved to a new property They continue to deduct my bank account regardless even AFTER they billed us termination fees Please dont give these people access to your bank account. You will regret it
210 replies
102 months ago
Fraudulent Upgrade
I was shocked to find out that Elite Mobile upgraded my contract over the phone. The Vodacom shop was not helpful and rude when I attempted to get this resolved and told me to go to the police rather. Now im sitting with an unwanted contract renewal and increased expenditure. HOW can vodacom allow other companies to upgrade their contracts OVER THE PHONE. I havnt received sms s confirming any of these actions either. Bad bad bad!
210 replies
102 months ago
Elite Mobile Fraudulent Upgrade
<p>I was surprised to find that without any notice whatsoever that my contracted was 'upgraded' by Elite Mobile. I never received a call from them, I never personally agreed to anything and I never even received an sms stating an upgrade has taken place. No documents were signed either. I storm into Vodacom looking for answers and they simply tell that Elite Mobile did an upgrade OVER THE PHONE. It was a no-phone upgrade and moved from a smart s to smart s+ they tell me Now apparently I need to go to the police to declare an illegal upgrade?</p>
210 replies
102 months ago
Elite Mobile Fraudulent Upgrade
I was surprised to find that without any notice whatsoever that my contracted was 'upgraded' by Elite Mobile. I never received a call from them, I never personally agreed to anything and I never even received an sms stating an upgrade has taken place. No documents were signed either. I storm into Vodacom looking for answers and they simply tell that Elite Mobile did an upgrade OVER THE PHONE. It was a no-phone upgrade and moved from a smart s to smart s+ they tell me Now apparently I need to go to the police to declare an illegal upgrade?
210 replies
110 months ago
Easy to take your money, tough to get a claim done
<p>One month ago our baby boy was born at Netcare Mulbarton. It was the most standard of procedures - a natural bith with no complications which we are immensely greatful for BUT when it came to getting a claim done from Discovery I'm sorry to say it was everything but standard and simple.</p> <p> </p> <p>The biggest head ache has been in getting a claim processed to pay the Gynecologist that did the delivery.</p> <p>First attempt at a claim FAILED with no feedback, I had to sit on the phone with Discovery for 50 minutes to find out what happened only to be told 'we dont know'</p> <p> </p> <p>After they retried the claim only about 50% of the R13 000 was paid out. </p> <p>Now I had to inconveniece myself YET AGAIN to do a manual claim for the remaining 50%.</p> <p> </p> <p>After the manual submission I have had NO feedback from discovery for over two weeks. Using their support channels has not helped one bit either.</p> <p> </p> <p>To summarise: Poor claims performance for a very basic no frills natural birth at a Netcare Hospital. No to little feedback regarding the matter either. Sad!</p> <p> </p> <p> </p>
112 replies
111 months ago
Unwanted Message List
<p>For years now I am contacted by what seems like Nedbanks tech department for queries they need to resolve. I have zero idea where they got my number from. </p> <p>Latest sms received:</p> <p>Severity: Server Shrek is unavailable affecting the following systems, Corporate, Tibos, Nedtreasury, MCPE, GPS, FACTS, Finsurv, Nedpayments. Severity call in progress on ********** 596 using codes 10717#</p> <p> </p> <p>There is no info given to let these people know I dont work for them. </p>
448 replies
Review Distribution
5 Star
0 (0%)
4 Star
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3 Star
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2 Star
1 (9.090909090909092%)
1 Star
10 (90.9090909090909%)