AV
Angela van der Merwe
Active since Apr 2012
10
Reviews
0
Industries
Reviews
10 reviews3 months ago
Online order was placed but never received
11 Dec 2025 at 11:17 (Initial date reported on Hellopeter) Dear Makro Customer Service Team I placed an online order on the 20th of October but have not received any updates to date. On 23 November, I checked the status online and found no information regarding my order. I then requested an Uber driver to collect the order on my behalf. Upon arrival at the store, he was informed that the order had been sent back (not sure back where) because it was not collected on time. When I called the store, a representative confirmed that the order was returned as it was not collected by 30 October. I asked about the refund as the order was sent back and I was unable to get a clear answer. I requested to speak to a manager, and I was advised that Prosperity, the manager, would call me back. Prosperity did call and informed me there was a technical glitch with my order and that IT would resolve the issue on Monday, 24th November. She advised that I liaise with her directly, but my calls and messages have not been answered. I do not want a refund. I am requesting a clear update on the status of my order and a resolution as soon as possible. I received an acknowlegdement on my review on Hello Peter in December, but did not get any updates from anyone be it via email or telephone
280 replies
4 months ago
Order places online in October and no updates to date
Order places online in October and no updates to date
106 replies
7 months ago
I placed an order with Native Child on the 13th of August and have not heard anything from them since thwn. My order number is 242575343, may I please get a full refund sisnce my product never got delivered
Products not delivered since paid for on 13 August 2025
0 replies
8 months ago
Been waiting for a refund since 07 August 2025
The service from Levis Online is patheitc. I bought jeans online in July and sent the back for a refund/exchange in August. I have been waitin g for my refund since then. I have sent multiple emails to support@levi.co.za and it seems like the agents are unbothered. I am demanding my refund unless Levis Online is a ****. My warning to everyone is to stay away from Levi's online. Rather visit a physical store. They don't value their online customers. I demand my refund today Levi's - I am done with begging you. Refunds/Exchanges take 5 days but I have been waiting over 25 days with no communication from anyo\ne
53 replies
8 months ago
No internet service although payment was made
I made a payment for my VumaReach connection on the in the 21st of August and unfortunately do not have internet connection since then The agent that assisted me with the call took my details and gave me an Ticket Number and indicated that the issue will be escalated to a technician. Please advise why do I have to wait 72 hours when a payment has already been made. I just need my connection restored ASAP. I work from home and it is frustrating that I paid for a service that I cannot use. I have to purchase data for my cellphone which is not very conducive because when I receive a call on my phone, internet connection gets disrupted. This is draining as well on my part as I have already made 4 calls to Vodacom and I am being sent from pillar to post. (Voda to Vumatel and Vumatel to Vodacom) Please centralise communication or review your processes Can my internet connection be restored as early as yesterday
56 replies
16 months ago
No connectivity for 7 days
There was an apparent outage on the 22nd of December, to date we still don’t have internet connectivity in our home. I called Vodacom as my ISP on the very same day the outage took place and they advised the issue is with Vumatel. I am in the verge of cancelling because I started using this service on the 19th of November and I have experienced two outages since then and the current oneis 7 days. How much longer do I have to wait Am I going to be credited the 7 days I could not use this service which I paid for with my hard earned money? Please restore services by 10h00 tomorrow morning otherwise I am paying for a useless service and I will demand a full refund. I called Vodacom and the agents just hang up. Thank you in advance
56 replies
29 months ago
No LTE or 5G connection
I am writing to express my dissatisfaction and frustration with the quality of service I have been receiving from Vodacom as an internet service provider. I have been a loyal customer for several years, using Vodacom initially on a mobile router and later converting it to a home router in 2022. Recently, I upgraded my plan, hoping to improve the connectivity issues I have been experiencing. However, this upgrade has proven to be the worst decision of my life. Since 2022, I have consistently faced challenges with connectivity, and despite being informed that changing my router would enhance my experience, the issues persist. In the past month, I have been unable to access the internet for an extended period, rendering the service practically useless. I have taken the initiative to purchase additional data from another service provider today, as Vodacom has not been functional, and I have work commitments that require a reliable internet connection. Paying for a service that consistently fails to deliver the promised connectivity is both frustrating and unacceptable. I understand that there is no fiber optic infrastructure in my area, but the lack of reliable LTE and 5G connectivity is equally distressing. I upgraded my plan in the hope of a better service, but my experience has only deteriorated further. Considering the ongoing issues and the significant impact on my work and daily life, I hereby request the cancellation of my contract with Vodacom. Paying for a service that is consistently "connected with no internet connection" for the next 36 months is not a viable option for me. I believe it is unreasonable to continue to be bound by a contract for a service that has not met my expectations and requirements.
182 replies
39 months ago
Poor Service: Unauthorused debit order after cancellation was requested
Rain received my review and only acknowledged I have been waiting for my refund since I requested that you terminate your poor internet servce on 31 January. Please refund me and come collect your device. I don't have time for this
876 replies
39 months ago
Unauthorised Debit order
I have requested a cancellation of your service on the 17th of January 2023 and a consultant called me the very next day to confirm this. He advised that services will be halted on the 31st of January and arrangements will be made for the device to be collected. To my surprise R739 was taken off my account and I need this back in my account ASAP because I cannot be paying for a service that works half of the time and when I need it most it does not work. Can the funds be on my account this time tomorrow.
120 replies
126 months ago
Loss of goods
I was expecting a package and FedEx was the preferred courier company to deliver my package due to the reputation that they have in the industry. I am however, disappointed that when my package was delivered, nobody signed for it and I found my package in the Post Box by the gate. It is more disturbing that the package was open and my goods were not in the package. Can I please get clarity on why I was not called before the package was delivered. My TRK# 7747 6526 8503. May someone please advise how I get my goods back because I had paid for them but I did not receive them - THANKS TO FEDEX
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
9 (90%)