AR
Audroline R
Active since May 2012
19
Reviews
0
Industries
Reviews
19 reviews98 months ago
Need phone reconnected immediately: Sim swop 48 hours pathetic service!!!!!!!!!!!
I have not even been on this contract for 1 month but i am having problems.My phone has been off for 2 days ALREADY. I was told to do a sim swop and told i had to wait another 48 hours which is totally unacceptable. You are quick to call persons to apply for this service but yet your service to US are pathetic. At the moment i cannot receive or make any calls/emails i have insurance /assessors trying to get hold of me on my cell number but it does not work. My call divert also does not work because it says my number is not registered but yet it was Rica. Paperwork for the sim swop was send in yesterday already. I need my phone working in the next few hours/ TODAY . If i was still on mtn the sim swop takes a few minutes how the hell does it take 3days with your company. UNACCEPTABLE SERVICE
315 replies
102 months ago
Bridgeways Misleading advertising
Bridgeways had a specials for 20 group for 89.50 on the add its states pre - booking only 24 Nov-15Dec. We made a pre-booking on Tuesday the 05 December for the saturday 09 December. We received emailed back stating 7day in advance pre booking should be made. NO where on the ADD DOES IT STATE 7 DAY PRE-BOOKINGS ONLY. We have emergency services family members who are shift workers and was only available for this weekend hence the reason we wanted to go. I called your call centre and the consultant could not show me or advise me where on the add does it say 07 day pre bookings . Was the add just a lie, you have basically ruined a fun filled weekend we had plan. Kindly advise how you will be able to accommodate us especially because we wanted to make the booking pay on the day but was advised 7 day pre-booking and this does not state on the actual add.If the add stated we needed to make the booking in advance 7days we would have clearly adhered to the add.
0 replies
102 months ago
Excellent customer service recieved by cashier
I was picked pocket at Zevenwacht mall. I went to a few retail stores and i was assistant with no hassle, Foschini, Edgars my cards was blocked and i received instant replacement cards. I went Mr Price Sport and Mr Price and was not assisted. I wen to your Mr Price Home store i explained to the cashier the same thing i did to your 3 other staff members and the cashier was on the phone trying to contact your customer service this was 17:32 She got the replacement card and waited on the phone. The fact i was told by three off your other staff members at Sport and Mr Price they did not even try to make any contact. The cashier at Mr Price home was help full even asking me if i wanted to pay my account with my id that the other staff did not even ask and i paid my account by her . Just the fact she tried to assist me i appreciate the fact she made an effort to help was more than the ordinary customer service. Even though i could not get the replacement card and the no one answered the customer phone. I have be gratefull to her for calming me down after the stupid and bad services i received from Mr Price sport and Mr Price home. Kindly convey my sincere appreciation and gratitude to the cashier for her assistance last night and the good service i received from her
105 replies
102 months ago
No Customer Service Contact Centre
I had an incident last night in zevenwacht mall where i was pick pocket with my wallet this happened just after 16h00 whilst busy paying my accounts. I went to a few retail stores and i was assistant with no hassle, Foschini, Edgars my cards was blocked and i received instant replacement cards. I FISRT WENT TO YOUR MR PRICE SPORTS STORE AND THEN TO YOUR MR PRICE about 17:13 and asked that i should be assisted and told them what happened. To my dismay i was told immediately the contact centre are closed they close at 17H00 and they could do nothing. The aske dto speak to supervisor or manager same thing and to my already ****ed off situation i wa stodl exactly the same thing customer service centre was closed. NO ONE TRYING TO CALL MAYBE MAYBE SOMEONE WAS STILL AT THE CUSTOMER SERVICE. AGAIN I ASKED what happens if someone goes into one of your Mr Price stores inside the mall and buys items on my accounts nad i was told nothing can be done. Now my question is again how can you have stores that close at 19h00 even later but your customer centres are closed. Currently my card is not blocked yet and if any purchases was made on my account since yesterday after 17h00 i will not pay. Train your staff also to deal better with customers and not just stand and cannot give answers it was very unprofessional and the worse service ever.You cannot have staff standing in a store and they are unable to assist a customer not even blocking the card on the system.
105 replies
102 months ago
No Customer Service Contact Centre after 17H00
I had an incident last night in zevenwacht mall where i was pick pocket with my wallet this happened just after 16h00 whilst busy paying my accounts. I went to a few retail stores and i was assistant with no hassle, Foschini, Edgars my cards was blocked and i received instant replacement cards. I got to your Mr price store it was about 17:06 and asked that i should be assisted and told them what happened. To my dismay i was told immediately the contact centre are closed they close at 17H00 and they could do nothing. The 1 cashier called the other assistant both standing there. I raised the question your store closes at 19h00 how in the world can you contact centers closed at 17h00. I also asked them what happens if someone goes into one of your Mr Price stores inside the mall and buys items on my accounts they basically they just stood their mouths shut, They could not answer me. No my question is again how can you have stores that close at 19h00 even later but your customer centres are closed. Currently my card is not blocked yet and if any purchases was made on my account since yesterday after 17h00 i will not pay. Train your staff alos to deal better with customers and not just stand and cannot give answers it was very unprofessional and the worse service ever
0 replies
109 months ago
Refund not being paid
<p>My husband had 2 debit orders that went off on his nedbank personal loan. Which was not supposed to happen ,We where told he will receieve a refung it has been almost a week and no refund. Ref erence number ********** </p>
112 replies
110 months ago
Power of attorney: Having to give a ref everytime
<p>After numerouis calls to an from Nedbank. Sending the required letter to your bank and receieving a ref number 66 122 64 for my power of attorney . I am again not being assisted.</p> <p> </p> <p>I need to get a settlement amount and no one wants to assist. NEDBANK IS THE WORSED BANK I HAVE DEALT WITH. ONLY 3 MONTHS I HAVE BEEN AT THIS BANK AND THIS IS THE WORSED MOS PATHERTIC BANK I HAVE EVER HAD.</p>
168 replies
110 months ago
Resolution Manager not knowing other complaints
<p>CCM ********** MailRef: ********** 6 Client ref ********** 992401 </p> <p> </p> <p>I received an email with absolutely no resolution or apology from this patehtic bank. Blaming we as customers for their fault kinldy refer to my email i again send and replied to Robin van Niekerk. Can i please get an reply.</p>
56 replies
111 months ago
Exceptional service
<p>I have been really getting pathetic service from Nedbank but today someone assisted me with another querry i had. After numerous emails sending documentation to your PLadmin email ( WHICH IS USELESS) she was ablle to give me a direct email and could upload my Power of attorney without hassles. I send her our life insurance polisy also case ********** </p> <p>Although i was ****ed, shouted, over the phone not at her but at the whole pathetic other consultants she assisted me without hassle. I would like to thank CYNTHIA at nedbank ref ********** . For her professional manner and going the extra mile to assist me in getting my documents to the relevant departments.</p>
56 replies
111 months ago
Service Pathetic
<p>I had a problem last month with your bank which was rectified BUT THEN ANOTHER PROBLEM ARROSE. The amount of the 14 February was refunded but then no schedule for a debit order for the 18 February was set in place again. How can your department be so incompetent? Yesterday my husband receieved a SMS stating an arrangement was made for yet another 5 weeks. I am tired of nedbank incompetence, i think your bank is simply exploiting people. We make sure the money need to go as scheduled but then you change the schedule. I am ****ed because this is my 2nd time in a month that i have had pathetic service from your bank, but you are quick to send out sms arranging for payment,BUT THE FAULT IS ALWAYS ON YOUR SIDE. WHY SHOULD WE PAY FOR YOUR BANKS INCOMPETENCE? SURELY YOU SHOULD OWN UP TO WHEN YOU MAKE A MISTAKE.</p>
112 replies
Review Distribution
5 Star
2 (10.526315789473685%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (31.57894736842105%)
1 Star
11 (57.89473684210526%)