JV
Jana S
Active since May 2012
13
Reviews
0
Industries
Reviews
13 reviews1 month ago
No service
Useless useless useless. Been struggling for more than a month to get authorization for a procedure for my 3 year old. No responses on emails and the call center is sending me from one person to the next and NO ONE IS HELPING ME!!!!!!!!!!!!!!!!!!!!!!!!! Will MOST DEFINITLY CANCEL AND NOT RECOMEND TO ANYONE!
53 replies
8 months ago
No service
We went to the Centurion branch to browse around and I happened to stumble upon my dream kitchen. I was intrigued to find out what the process entails to obtain a quotation. We were helped by someone who explained that after we pay the R700 call out, a SP will contact us to do the measurements. Once they receive these measurements, it takes 48 hours for them to do a design on our kitchen. The SP came out on the 24th of July to measure my kitchen. We heard nothing back and contacted the branch, after which we were told the SP has not submitted the measurements yet. The SP contacted me to come out for a second measurement, after which they submitted it to the branch on Wednesday the 6th of August. We visited the store again on Saturday the 9th (after we have not heard back from anyone) just to find out our design is not yet complete. We chatted to the guy who helped us, and we were asked to wait 30 minutes for him to complete the design. We continued to browse around the store. We went back after 30 (or more) minutes, just to find out our design has still not been completed. My husband managed to speak to someone in management who reimbursed us the callout fee, but the experience was very dissapointing
53 replies
18 months ago
Return item decline with no explanation
I ordered two watches from Takealot for my daughter’s birthday, and both arrived in unacceptable condition. The first watch was delivered broken, so I returned it and requested a refund to the original payment method. While the refund was processed, it was credited to my Takealot account instead of being refunded to the original method as I had clearly requested. The second watch arrived with a cracked strap that looked like it was going to break. I immediately logged a return, but the return was declined after an evaluation. According to the email I received, they claimed I had damaged the item, which is simply untrue. I opened the box, saw the damage, and put it right back. The watch was never used—no SIM card was inserted, and I didn’t even remove the sticker on the watch face. I’ve asked Takealot for clarification on how they evaluated the product and came to the conclusion that I damaged it, but I haven’t received an explanation. I’m extremely disappointed with both the quality of the items and the way my returns were handled. Would appreciate clear communication and fair handling of returns in the future.
0 replies
35 months ago
Horrible horrible call center service
Why when you phone the call center you need to hold on for hours and when someone finally answers they sound like it's a huge inconvenience for them to be at work, they can't assist you and just stop talking till you finally kill the call?????????????????????????????? I have been threatening to leave ABSA, maybe it's finally time.
159 replies
37 months ago
Worst service
Phoning in, being sent from pillar to post, no-one being able to assist me, just transferring me back into the loop and each time I have to re-explain and speak to another person. Can someone from cancellations please phone me to cancel my account??
53 replies
88 months ago
Rude call centre agents
Just phoned the call centre and spoke to a lady named Taryn. She was extremely rude and abrupt, almost irritated with me. Taryn - maybe you should not work in the service department where your job is to actually HELP people? Just a thought.....
105 replies
90 months ago
Great service!
Great customer service - always a friendly and efficient person on the other side of the phone. Thanks Zando!
0 replies
92 months ago
Lazy consultants
Should the consultant who assists you with an upgrade not advise that you will be billed twice for your device if you take it in the middle of the month? I received my device on the 26th of September, and had to pay a full month's device fee for the 5 days. No one advised me of this, and in all honesty it seems a bit unfair?
210 replies
94 months ago
How can we help you......... or NOT??
I got a call from an FNB consultant on June 20 to tell me about the incredible benefits I will receive if I move my personal bank accounts to FNB, due to my home loan being through them. I took a week to decide, as I was hesitant about the schlep it would involve. I contacted the consultant a week later, 27 June, to get the process started. I asked to open a cheque and credit card account. The consultant sent through the necessary forms which I completed and sent back to her, accompanied by the supporting documentation like copy of ID, proof of address, etc. She assured me I don't have to do anything else from my side, and they will handle the rest. Needless to say, not much has been done. I have received numerous phone calls from the call centre wanting to confirm things you should already have on your system, like "where do you work"? It's on the front page of the Debit switch form I had to complete. I emailed the relevant consultant last week, and she is on maternity leave I assume, since her Out of office says she will only be back on the 20th of November. I have also spoken to numerous consultants, who all promise to follow up and call me back, yet no call backs have been received. I don't know which account my salary will be paid into, which account my debit orders will be going off from, nothing! Best of all was when my husband moved to a private wealth account, it delayed my credit card application because you took the money from the incorrect account. Now the big question is......... do I move my accounts back to my previous banks?
317 replies
104 months ago
Bad service
Since when is a service agent allowed to deny providing their details (name and surname) to you, and then end the call if you demand information? This is the worst service ever, and I have been a client with them forever! Doubt I will be using them in the future
61 replies
Review Distribution
5 Star
1 (7.6923076923076925%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (7.6923076923076925%)
1 Star
11 (84.61538461538461%)