AE
Adam E
Active since Jun 2012
15
Reviews
0
Industries
Reviews
15 reviews19 months ago
Do. Not. Trust !!!
Bought in ear monitors from me on Facebook. Took them. Made a cash send payment. No pin provided Went quiet. No contact. eventually was contacted and told they will not pay
0 replies
23 months ago
PLEASE DO NOT TRUST!
NO RESPONSE FROM TAKEALOT! Bought something with a R500 voucher. Returned as it was faulty. Voucher NOT returned despite MULTIPLE calls and MULTIPLE emails. PLEASE DO NOT TRUST!
0 replies
25 months ago
Just daar excellent friendly service !
Just daar excellent friendly service ! No mess no fuss. Micheala Cronje - thank you for being SO professional and friendly. Easy to log a claim !!! Thank you from McDuff and I.
53 replies
26 months ago
***********! DO NOT TRUST!!!
- Try to get your policy schedule out of these *********** idiots... - They will NOT answer their emergency phone lines - You will hold for DAYS before you get assisted - Eventually you will be assisted by a NON-Communicative agent @Trisha Davenarain where you have to constantly beg her for communication - You will waste HOURS of your life to try and get a timely response - Eventually when the claim is handed over to a 'competent' (and I use the word loosely) person, they ask for details of 6 MONTHS - 12 MONTHS ago - details which they should have had on file. - Claims not handled and NO feedback given over and over - The call centre is unresponsive - They promise to send my documents, but never do - MUCH WASTED TIME AND MONEY ON CALLS TERRIBLE!!!!!!
56 replies
35 months ago
DO NOT TRUST!!!!
DO NOT TRUST!!! After speaking to 'Lali Reta' regarding purchasing a coffee machine, I made payment via EFT as per banking details sent. NO phone answered afterwards NO email confirmation of order NO emails answered NO machine... Money GONE DO NOT TRUS!!!
0 replies
39 months ago
Terrible Customer Service and workmanship
I went into the Hemmingways Coricraft store to replace a jute carpet. This is the second jute carpet that I purchased from Coricraft where the knots come undone and the carpet unravels. I went into the store with my proof of purchase. After nearly 30-40 min of them scrambling about to get the paperwork sorted out, I was eventually told that they will refund me on my credit card. I told them at the beginning that I also lost my card wallet a few days ago - and that I could tap the card on my phone for the refund as this is the case with any other store I have been to. They then agreed but saw afterwards that it was my debit card - but the refund did go through - I have the paperwork. The next day, the store called. I was told SARCASTICALLY that the refund was not successfull and that I have had to present my TFG card for the refund. This is after leaving, and driving 50km back to my house! I then proceeded to tell them that I TOLD them that my card wallet was stolen and I have no TFG CARD!!! They then told me the only way to get the refund done, is for me to present my TFG card... I was then put onto customer service. The lady there SARCASTICALLY told me (hiding behind company policy) that I need to get a replacement card, drive back to the store, and get a refund... I was upset as this means that I have to drive in another 50km for my refund while it could have been done the previous day while I was in store!!! I was upset! I was then promised that head of retail will call me back. By the afternoon on Friday, this never happened - I then made phone calls to the NON EXISTENT Customer Care Line. The phones was answered - I was put on hold ... Then (after waiting 10min) I put the phone down... I called ±10-12 times - each time holding 10 min NO SERVICE!!! I then DROVE 50km into the store, replaced my TFG card, went to Coricraft, and JUST for them to tell me they cant process my refund as I have to present my original TFG card which was STOLEN!!!!! HOW?????????? So eventually I left - NO MONEY, NO REFUND, NO CARPET!!! AND THE RUDEST STAFF EVER!!! TIME WASTED MONEY WASTED PETROL WASTED This cost me more in petrol and airtime than the total value of the carpet!!! HOW DARE CORICRAFT TREAT THEIR CUSTOMERS LIKE THIS? NEVER TRUST THIS BRAND AGAIN - THEIR PRODUCTS ARE LOOSING QUALITY AND THEIR SERVICE IS TERRIBLE!
53 replies
39 months ago
A bunch of thieves and poor quality products
I recently returned a jute carpet (second one) to Coricraft Hemmingways. The knots came undone and the carpet unraveled. Bad bad bad workmanship. Which is not customary with Coricrafts Aparent quality promise. I brought my receipt with and expected it to be reimbursed. I was met with difficulty since I entered the store. Excuses of why a reimbur*****t was not possible. Eventually after almost 30 min of struggle, the manager said they will put the money back on my credit card. I told them I have lost my entire wallet of cards days before and waiting for replacement cards. I could tap my card on my phone for the reimbur*****t transaction as it works at ANY other store I’ve been to previously for the same situation. They then proceeded to do this. After nearly 40 min of wasted time I left. The next day I was called by the store manager with an attitude. I was told that the transaction was not successful as i needed to swipe my TFG card in stead for the reimbur*****t. This was not said the day before when I was in their store. I then told them that I did inform them that ALL my cards were stolen and I would then need to drive ALL the way back to the shops to do this AGAIN because they did not do their job properly in store the previous day. I then was treated with more sarcasm and attitude. I asked for Coricraft customer services to call. Even they had an attitude when I expressed my frustration at the situation and my frustration that my time and money is being wasted by having to drive 50km again to their store to solve this. I then asked them why I was not informed of this all while I was IN STORE !!! They could not provide answers as they were being too sarcastic and full of excuses. “Company policy” they say … Here I am. 50km away from the store. Without money they owe me. More hoops to jump though that was not explained to me when I actually was IN store. Now I had to drive to a TfG store. Replace a card. Go to Coricraft store. Let them reimburse me on that card. I was promised that the retail manager would call me in the morning. The afternoon came. Still waiting. I called again. Customer service line not working. No one answering. After 11 calls. Waiting for 10 min each. More money wasted. I drove to the tfg store. Replaced my card. Drove to Coricraft. Gave them the card to reimburse me finally. Just to be told that told that the new tfg card won’t work because it’s a new card. They have to have to old card. Which is STOLEN!!!!!!!!!!!! What on gods green earth more must I do to get my little money back ??? I wasted almost the entire value of the carpet just on jumping through these hoops and still no refund. I eventually spent another 30 min in store and eventually left. No refund. No carpet. No nothing. I am furious that coricraft DARES to treat customers like dirt. They are the worst company to deal with and definitely has no clue about customer service. Their products are inferior and cheap and treat customers with zero respect. Where do I win as a customer ? This entire experience has cost me in time. Petrol. Phone calls. And all to no avail. When I walk into any other store an exchange or reimbur*****t is easy. Quick. I’ve never seen anything like this. Even at top level they make empty promises and lie to customers. They didn’t even have the decency to call back when they promised. They clearly feel NOTING.
168 replies
43 months ago
TERRIBLE SERVICE - DON'T USE STANDARD BANK INSURANCE
I have claimed for water damages to my Kitchen Cupboards a month ago. Chris Sapo (team leader) and Millicent and Pamela were placed in charge of the claim. No one followed up until I again had to call and email. The phone lines DO NOT WORK!!! You hold on for 15min - 20min - 30min and NO ONE answers. IF you come through to a HUMAN BEING, they dont know what theyre talking about! And you have to explain the entire case to them again - just for them not to help you or the phone gets cut!!! HUNDREDS of rands wasted in telephone calls! Millicent eventually asked me for relevant quotes and paperwork which I sent. She promised to make work of it. She asked me for proof of banking details for the claim to be paid out - and then nothing again!!! Days passed - when I followed up out of frustration - there were more things .... now they needed photos .... with difficulty I had to do this because I was not near my property at the time... She said as soon as she gets the photos, the claim will be paid... This was left again... MORE FRUSTRATION ... more lies ... more empty promises of follow up which never happens... Eventually CHRIS SAPO enters... he had NO CLUE of the history ... yet he is the team leader. ONLY WEEKS AFTER THIS MATTER CAME TO STANDARD BANK'S ATTENTION AN ASSESSOR WAS NOW APPOINTED TO COME SEE THE DAMAGES... This was not explained at the onset - Now when no-one is at the property we have to perform a miracle to open up for the assessor! STANDARD BANK - YOUR CLIENTS DESERVE BETTER! I have requested many times for Chris to put me in touch with his superior - and this didnt happen. He is hiding the information to hide his negligent behaviour and that of his team! Not ONE phone call yet! STANDARD BANK - YOUR CLIENTS DESERVE BETTER! Maybe I should stop paying my home loan and see what happens - If its easy for you to not deliver on your promises, so can I.
532 replies
71 months ago
Dont take WESBANK insurance on your vehicle - MOTORITE is a SCAM
My vehicle broke down. The fanbelt came off and the cambelt too - and this caused significant engine damage to the tune of R83,000.00 MOTORITE - who are WESBANK insurers - only wishes to pay out R3000 Because my vehicle is financed thru WESBANK - I thought MOTORITE would be a good option for insuring my vehicle against engine damage. WELL - THINK AGAIN! When I took out the policy less than 6 months before my vehicle broke down - I was promised heaven and earth - so much so that I moved insurers from INNOVATION to MOTORITE. It made sense because then my insurance and vehicle finance is with WESBANK... I was sleeping peacefully because I knew that my vehicle was 'covered for any major engine damage'... WELL THINK AGAIN... Now that the engine is completely broken, MOTORITE just shrugs their shoulders... According to the small print, they only pay out R3000 max - so my question is - WHAT DID I BUY? WHAT DID I PAY THIS COMPANY FOR? A FALSE SENSE OF SECURITY! Do NOT trust these people as I have spend HOURS on the phone trying to call someone in AUTHORITY at MOTORITE, only to be put on hold, to be treated with disrespect by their call centre staff and to be given wrong information - I have spent almost R1000 on calls to them with NO AVAIL! This is not what I was told when I purchased the vehicle insurance with Motorite less than 6 months ago (which I am still protected for under the Consumer Protection Act) I believe that MOTORITE has sold me the wrong policy and placed me under the wrong impression that I was fully protected for any engine damage. I believe that WESBANK has to force MOTORITE (which is part of WESBANK) to pay the claim fully. I believe that MOTORITE has unlawfully sold me the wrong policy that does not pay out for the damage needed. DO NOT TRUST THESE COWBOYS with your vehicle! They are slack in their customer service and will not pay out if your vehicle has significant damage.. They promise you HEAVEN and EARTH and will NOT deliver
210 replies
71 months ago
DO NOT TRUST MOTORITE WITH YOUR VEHICLE!!!
My vehicle broke down. The fanbelt came off and the cambelt too - and this caused significant engine damage to the tune of R83,000.00 MOTORITE - who are WESBANK insurers - only wishes to pay out R3000 Because my vehicle is financed thru WESBANK - I thought MOTORITE would be a good option for insuring my vehicle against engine damage. WELL - THINK AGAIN! When I took out the policy less than 6 months before my vehicle broke down - I was promised heaven and earth - so much so that I moved insurers from INNOVATION to MOTORITE. It made sense because then my insurance and vehicle finance is with WESBANK... I was sleeping peacefully because I knew that my vehicle was 'covered for any major engine damage'... WELL THINK AGAIN... Now that the engine is completely broken, MOTORITE just shrugs their shoulders... According to the small print, they only pay out R3000 max - so my question is - WHAT DID I BUY? WHAT DID I PAY THIS COMPANY FOR? A FALSE SENSE OF SECURITY! Do NOT trust these people as I have spend HOURS on the phone trying to call someone in AUTHORITY at MOTORITE, only to be put on hold, to be treated with disrespect by their call centre staff and to be given wrong information - I have spent almost R1000 on calls to them with NO AVAIL! This is not what I was told when I purchased the vehicle insurance with Motorite less than 6 months ago (which I am still protected for under the Consumer Protection Act) I believe that MOTORITE has sold me the wrong policy and placed me under the wrong impression that I was fully protected for any engine damage. I believe that WESBANK has to force MOTORITE (which is part of WESBANK) to pay the claim fully. I believe that MOTORITE has unlawfully sold me the wrong policy that does not pay out for the damage needed. DO NOT TRUST THESE COWBOYS with your vehicle! They are slack in their customer service and will not pay out if your vehicle has significant damage.. They promise you HEAVEN and EARTH and will NOT deliver
315 replies
Review Distribution
5 Star
1 (6.666666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
14 (93.33333333333333%)