AC
Ashen C
Active since Jul 2012
7
Reviews
0
Industries
Reviews
7 reviews10 months ago
No action on my cancellation request
I submitted a request to cancel my contract via their WhatsApp channel on the 8th of April and to date it still hasn't been actioned upon. I've tried calling them on numerous occasions, only to be on hold for long periods of time. The tracker that they had installed back in 2013 has no longer operational since around 2017. I no longer use their services, yet I still get billed on a monthly basis. Here's the reference for the cancellation request: CAS-8892151-Q8W2 Please cancel my contract!
112 replies
36 months ago
Leroy Merlin Greenstone
I found a product on their site that I liked. I proceeded to select a store that indicated that they had stock and subsequently paid for the order and delivery. The item was supposed to be delivered on the 3rd of May as shown on the order status within my online profile. I did not receive delivery on the date stipulated. I called in on the 4th of May to enquire and was told that the store would contact me and they didn't. I called today, being the 5th of May saying the store hadn't contacted me. The agent assisting me advised that I stay on the line while she calls the store. She later came back to me saying that the store had no stock of said item. This is poor customer service. Leroy Merlin Greenstone, please do better.
53 replies
57 months ago
Excellent service!
It was awesome working with Warren Backman and Leadhome. I was well informed throughout the process. The personal touch that Warren adds in his dealing with clients go way beyond the expectation, which makes for an extraordinary experience. Such a pleasure working with a tech-savvy brand that is Leadhome! Having access to an app with the ability to manage bookings and track progress is absolutely brilliant and is fitting for this day and age, not forgetting the amazing pictures taken! Thank you Warren and Leadhome!
0 replies
68 months ago
Service cancelled but billing continues
My dad stopped all rain services about 2 months ago due to the promised speeds not being delivered, yet to this day he's still getting billed. Their support function on the website doesn't work, as clicking Submit does nothing. A number of emails have been sent to them since the 14th of May this year to cancel the debit orders but all we receive are automated messages with reference numbers. There's not even a contact number that one can use to speak to someone in order to discuss resolution of the issue. My dad is a pensioner, and he can't afford to keep getting billed for a service he's not receiving. Please help.
106 replies
84 months ago
C Fiber - Pathetic support service!
I logged a ticket with C Fiber support due to the fact that my fiber line went down since Friday the 3rd of May. I've been following up consistently with C Fiber and I've been given different stories. First they say that my case was assigned a technician and I should expect a call, a few days go by with me constantly following up regarding the call or lack thereof from said technician. It's now a week later and I've been told that there's no technician assigned to my case. I asked whether I need to wait indefinitely for a technician to contact me and she proceeds to say "unfortunately so". So now I'm currently paying for a service that I'm not even getting! Pathetic!
112 replies
101 months ago
Greencom can't even stick to debit orders
These guys are hopeless with debit orders. Every two months i get a notification saying that I'm in arrears even though I'm a debit order customer. This has been an issue for about a year now. Useless!
0 replies
110 months ago
The William - Ceiling leaks everytime it rains!
<p>My wife and I were excited to move in to a place of our own in March 2013 with the 1st being our official date of occupation. All snags were reported and subsequently repaired to a satisfactory level. Sometime in November that year in the middle of the night, we were awoken by water dripping on us as well as all over the bed. This was due to the lovely rain we had that night. We switched on the. Bedroom lights and to our shock and dismay found puddles of water all over the floor. Little did we know that this was the start of a 4 year long battle. The developers came out to site about 8 times in total to address the issue...After much battle with me calling, emailing and eventually threatening to take this up with the NHBRC. The latest inciwas reported in November last year. The guys only came through to address the issue again in the last week of March this year. Repainting of the ceiling and walls were done and the bathroom furniture replaced due to the damage sustained in December last year, while my wife and I were away on a 3 week vacation. We were quite happy that the issue was finally resolved as it seemed the maintenance manager had done his best and it appeared there really isn't any more he could do. Well, we had some rain on Thursday night and guess what, the ceiling leaked again, not only from the original areas as reported previously but from an additional area. We've really had enough of this now. I've been considering calling in specialists to get this sorted out seeing as these guys can't even resolve them but why should I bare the cost of the issues caused by shoddy development?</p>
793 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (85.71428571428571%)