JP
Jocelyn P
Active since Jul 2012
14
Reviews
0
Industries
Reviews
14 reviews35 months ago
Give me my logbook and settlement letter!!! You have been paid in full!!!!!
Although getting vehicle finance was a breeze through MFC, having financed a car through them for a 2nd time in 2021, now that I am selling my car and have settled the outstanding balance on the car according to the settlement letter, and within the time frame requested by MFC which was to be paid before 1 June 2023 (it was settled and reflected on 25 May 2023), I still cannot get my settlement / paid up letter and my logbook sent to me. I have a buyer waiting for the car but after numerous emails, and phone calls from my mother (I reside in China), MFC STILL CANNOT ANSWER AN EMAIL OR SEND ME WHAT IS DUE TO ME. This service is absolutely shocking. What makes matters worse is that I am in a credit of R2000. They still have not told me when I will receive the refund. MFC, I will never finance a car through you again. There is an elderly lady waiting for her car and you are only too happy to sit and ignore emails or the process after settlement. You cannot be trusted.
0 replies
44 months ago
ABSA sales department has no follow-through
I've had at least 1-2 calls a month from ABSA sales consultants trying to get me to take a personal loan with them. I go through all the questions and I'm told that another consultant will contact me to follow through with the process which never ever happens. If anything, another consultant phones me the next day to do the entire process again. ABSA, your sales system is very flawed. It seems as if your sales consultants are more interested in meeting KPIs concerning how many sales they make instead of how much business they actually get. Will we ever get through to the point of signing a contract?
401 replies
44 months ago
VODACOM billing is a shambles
I upgraded my phone 6 weeks ago and was told that my first installment for the new upgrade would be at the end of August and would be for R429 in total. When accessing the Vodacom app, I see that the total is now R738.71 due at the end of August which is impossible as I still have free minutes and data remaining and have not made any other purchases. This evening, I received a statement from Vodacom to say that I now owe R1,032.99. I find this absolutely insane and as a Vodacom customer for over 10 years, incredibly infuriating. This is a waste of time having to keep following up with Vodacom because their correspondence is not up to date. Kindly rectify this and send me a bill with the correct amount of R429. DO NOT DEDUCT incorrect amounts off my account.
416 replies
45 months ago
Vile service from the sales and after sales team.
The most useless sales department ever can be found at Vodacom. I've been with Vodacom for over 10 years. A reliable customer. Last week, on Wednesday 20 July 2022, I contacted Vodacom to do an upgrade. Everything went smoothly, so I thought, and I was told that in 3-5 working days I'd receive my device and smar****ch only to receive an sms on Friday afternoon to say that the after sales team had tried to reach me (unexpectedly) and that I should dial the number they'd given to confirm my purchase. I was furious because the sales consultant I'd dealt with over the phone had categorically told me that I'd receive my devices within that time frame and never mentioned anything about having to confirm the purchase/upgrade. When I called the after sales department, an absolutely idiotic human being, unwilling to help, answered the call. When I asked him logical questions, he sat on the phone refusing to answer any questions after he stated that he cannot provide me with a time as to when the team who call to confirm the sales will call. This is absolutely ludacris considering I work all day 7 days a week and online. It's impossible for me to stop an online meeting to take a call. I was then put onto another consultant as I had to hang up because this absolute "blessing" of a consultant refused to speak. She was very helpful except, she assured me that on Saturday (today) that either at 9am or 11:30am, a consultant would call to confirm my order. I specifically gave those times because every other time of the day I'll be in online meetings. Surprise!! No one has called. I never want to deal with Vodacom again. Absolutely useless sales and after sales departments.
402 replies
48 months ago
Amazing service from Kirin Pillay (@Home, Pavillion, Durban)
Consultant: Kirin Pillay (The Pavilion, Durban store) To Whom It May Concern, I recently purchased a Nespresso Essenza Mini coffee machine from the @Home store in the pavilion and would like to thank Kirin Pillay for his outstanding customer service. I reside in Cape Town and was late in purchasing a coffee machine for Mother's Day for my mother. Luckily, there was one machine left and in the colour that my mom loves. Kirin made the process so effortless from beginning to end by arranging everything; keeping the machine aside for me; checking with head office a few times a day until the payment reflected via EFT, and keeping in contact with me via WhatsApp to let me know where we were in the process. As promised, when my parents went to collect the machine on Saturday, 8 May, in the morning, it was wrapped and ready for them with a smile. Honestly, it is very rare to come across such wonderful service nowadays and Kirin is an asset to any business who requires someone outstanding to deal with customers. I hope that this feedback reaches Kirin and I thank you again for such a wonderful shopping experience.
134 replies
48 months ago
Bianca Truter of Dischem, Cape Gate is an asset
It's not often that you go into a store and have a consultant take 30 minutes of their time to assist you to the extent that Bianca Truter at Dischem, Cape-Gate Shopping Centre (Cape Town) did. I have been battling with extremely dry skin for about a year and walked in to find a foundation that wouldn't make it worse. I was walking around not knowing which to pick, and Bianca came to my rescue. I honestly could have been at a MAC counter with the fantastic 5-star treatment Bianca gave me. She took time in testing the different foundations on my skin and gave me invaluable moisturiser tips. I felt so bad for taking up so much of her time, but she was adamant that she wanted to assist and get to the bottom of my skin issues. It was a Saturday (1 May 2022) and honestly, quite late in the day. I can only imagine how busy she had been in the day, but she still came to my rescue with such warmth and care and left me with such a great lasting impression of her and of Dischem, Cape Gate. Thank you, Bianca. Your kindness and amazing advice will not be forgotten!
0 replies
49 months ago
Awesome company who deliver in your time of desperation!
Amazing, fast service from this company. I needed an urgent MacBook battery replacement and the job was completed on the same day and within 20 minutes instead of 2hrs. My battery is lasting nearly 4hrs with continuous use just as promised. Super happy customer here⭐
74 replies
57 months ago
Vodacom's frustrating billing system!!!
Vodacom cannot decide whether I should pay them directly or whether they will debit my account. I have been with Vodacom for over a decade and suddenly this year from around March, I have endless issues with their billing system. At the end of May and June, they did not debit my account. I only realised this went I went into my Vodacom app and found that I was owing double the instalment amount. I immediately made payment. The following month, July, I made a payment as they hadn't been debiting my account. About 2 days later, Vodacom decided to debit the same amount off my account so I am now owed R684.99. I've phoned Vodacom and they asked me to send my bank statement highlighting the charges which I did on Saturday, 7 August. I have yet to receive a response from Vodacom, let alone an acknowledgement email. I want this resolved once and for all and to have the money refunded to me.
106 replies
59 months ago
Fastway should be called, 'Slow-way'
The name 'Fastway' in itself is a complete lie. Got to be the WORST courier company in South Africa with the most disgusting customer service, not to mention 20 day delays for domestic deliveries. On 7 June 2021, my parcel was collected from Cape Town and due to be on its way to Durban. It's now 23 June 2021 and after numerous attempts at getting information and tracking the parcel online, I'm yet to receive it. On 10 June I called the call centre and a woman there couldn't provide information and promised to call back. After waiting for 3hrs, I called again and a woman rudely said I would receive my parcel on 14 June. It never pitched and instead, after tracking it daily, all that seems to be happening is that the parcel is being moved around. Never ever ever will I use this company again. They are an embarrassment to South Africans and not worth businesses time.
0 replies
62 months ago
VODACOM!! A train wreck to get anything done.
Last month, in February 2021, I forgot to transfer money to the account that my Vodacom debit order comes off. I got a message to say that it bounced back due to insufficient funds. I immediately transferred more than enough money to ensure it went off smoothly when they tried again. Vodacom debited my account a couple of hours later with no issues. I checked my account, the debited amount reflected, I received an sms from my bank confirming this and I received a sms from Vodacom thanking me for paying my account and they provided me with extra Vodabucks. I just received a message to say my account is arrears and that they will be cutting my line should I not pay. NO VODACOM, MY ACCOUNT IS NOT IN ARREARS. IT IS FULLY UP-TO-DATE!!!! What makes matters worse is that they are too lazy to pick up their phones. Instead, they expect you to handle your queries with answering service that keeps telling you you are in arrears and need to pay your account. Absolute waste of my Monday morning trying to deal with incompetent people. Call me!!
0 replies
Review Distribution
5 Star
3 (21.428571428571427%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
11 (78.57142857142857%)