VS
Vuyolwethu S
Active since Jul 2012
28
Reviews
0
Industries
Reviews
28 reviews1 month ago
Cell C Support inaccessible for those with Fibre lines.
Firstly Cell C Fibre claims to have Cell C Support for Fibre that is 084 143 4273 number. For those of us with Cell C Fibre and don't have Cell C phone numbers, the so-called C Support doesn't work. Once you choose the option for support, you are asked to put the number your query relates to, followed by a hash key. That is where those of us who just have a fibre line get stuck, because when you take the Fibre you are not given any number by Cell C. I have reported this problem to them as far back as November 2025, 5 months later, there is still the exact same problem. I even went to their Kolonnade store to demonstrate to their staff what I'm talking about and they saw it for themselves! This disadvantages clients that would need help as and when there are problems. To get to their support, one has to choose the "Sales" option (which closes at 18:00), then ask the "Sales" people to put you through. Please note that this is a call that is NOT free as well to have all that holding. If Cell C cannot have straight access to something as critical as "Support", it makes anyone see why their average rating is 1.32. Their service is very poor and they have officials who just want to tell a client what is in their heads instead of paying attention to what is being raised and answer accordingly. If you know what is best for you, stay away from Cell C.
159 replies
3 months ago
CarTrack - BAD service!
The experience I had with this company has been just pathetic. The Nomusa I spoke to on 28/01/2026 is an example of an nightmare employee no company should have. When I called Cartrack, all I wanted to do was to change the debit order date because of the change in my salary date. This is something all the other companies I have accounts with managed to do with me with no problem at all. Ordinarily CarTrack deducts their premium on the last day of the month. This premium is for the cover of the following month, i.e. 31 January payment is for cover of February. Because I now get paid on the 3rd, my request was for them to shift the debit order to the 4th of February as there would be no money on 31st January. Please note that would be for the coverage of the month of February anyway! Instead of understanding my request like other companies EASILY did, Cartrack said they will go ahead and deduct on the 31st January (because it's late to change the debit order date), BUT they will deduct again on the 4th February (an amount that even has a "resubmission fee" that will be added to the premium). So a request to change the debit order date by just 3 days, has led to Cartrack seeking to deduct 2 times the premium for February, PLUS a "resubmission fee". They seem not to see any thing wrong with that. If they are this poor with something as straightforward as this, one wonders how effective they will be when a car is ****** or hijacked. They are absolutely pathetic!!!!
221 replies
5 months ago
Pathetic Internet Service that resulted in heavy costs for me
At 12:21 pm on 30 October 2025 one of my Cell C Fibre lines went offline, which posed a security risk as I was unable to view CCTV security cameras of my currently unoccupied property. I called their Customer Support Center which confirmed the offline status. After learning that there is no one in that house, they then suggested a remote reconfiguration of the router. This needed someone to connect to that router so that an agent could guide him/her through the process. This was done but didn't succeed, along with the other method that required the person to download an APP from a link provided by the agent. Upon getting this feedback, I requested the agent to confirm with Openserve again if really there is no areal outage they could have missed. Openserve apparently indicated all was in order. I really pleaded with Cell C to double check as I will have to travel from Pretoria to East London in order for any technician to have entry inside my house. They agent came back to me confirming there was nothing they could do "as the router needs to be Reset" through the "Reset button" and "be reconfigured in order to restore connection". I had to stop everything I was busy with in Pretoria to travel to East London at a huge cost to me, only to arrive in East London with every light green on the router. In short, the internet that I was made to travel more than 2000 km (to and from) restored itself. I couldn't believe it and even Restarted the router just to make sure. Indeed everything was up and running, meaning that there was never anything wrong with the router as it was neither "Reset" nor "Reconfigured" to have the internet back. There is only one conclusion to this, that the internet supply was what was needed to be restored there. Essentially, this means I was made to travel for something that was between Cell C and Openserve and NOTHING to do with the router as it was claimed. Now I asked for compensation from Cell C, a case that was said to be "escalated to management". The first feedback, which I didn't agree with, was just I will only receive compensation for the 4 days of not having internet. which is complete *******! The agent then claimed to be escalating the matter again and that was last week on Friday. To date I haven't heard from Cell C Fibre and I am considering taking this matter to the National Consumer Tribunal if Cell C if there is no positive response. I'm just counting days so as to cover the "Reasonable Time" factor. I am really not happy with C Fibre's pathetic service that had me incurring serious costs for nothing!!!!
1025 replies
10 months ago
Accused about tomatoes at the Pretoria West store
Today, 01 July 2025 at around 16:45 I walked into the Evergreens store at Pretoria West to get myself some fruits and veggies. I started with the box of tomatoes that are currently going for R89,95. Because tomatoes are not of the same condition, with some having bruises while others would have some black markings on the skin, ordinarily people pick and swap tomatoes in between boxes. I also did the same thing today because I prefer tomatoes with intact skin as I eat the tomatoes whole because there is more Lycopene on the skin than the pulp. So as I was picking and exchanging those with black markings for those that are in good condition a guy called Willie was standing behind some palletes looking at me. As soon as I finished and pushed off the trolley, he rushed for me asking me if I think the box is 6kg. Without any argument I asked him to go check it as I followed him to the scale. The weight turned out to be 7,3kg. He then started raising his voice saying "There is no way you are going to leave here with this box." This was as if he was talking to someone who was *****ing, yet all I did was to exchange some tomatoes one-for-one in between boxes. I then asked him how are the inconsistencies in the packaging be treated as my problem, as he was now shouting at me. He even said I must go and get another box so that we can see that boxes are 6kg. I did exactly that because I wanted to prove the inconsistencies. When I came back to the scale he now refused to weigh the box, and opted to go and fetch another one himself. Unfortunately for him, the weight of the box he brought was 5,1kg. He was now dumbfound because he went himself to take a random box which turned out to be less. A lady that is his colleague then came to intervene, asking him to calm down and apologize, he refused. A White guy that said he was the supervisor then came as there was not commotion where we were with other customers watching the drama. I explained to him and he was very professional in how he dealt with me. He apologized with the guy still talking in the background I told him that the guy is not apologetic. When he told him to apologize, he didn't. I even had to do something unconventional to show the guy my bank balance telling him that I would never still 2 or 3 tomatoes! The supervisor then said he will deal with the guy, as he was still talking **** to me. I have been a customer of Evergreens for all the 15 years I've been in Pretoria and have never ever come across such treatment accused by a packing guy of trying to ***** tomatoes. I am really offended by the treatment and having read other people's comments here it seems I'm not the only one who has gone through this. That tall Black guy Willie really needs to be disciplined and hence I saw it important that I escalate this. I hope he will be disciplined for what he did in order to save other customers in future.
0 replies
11 months ago
Relationships of managers and service agents lead to poor treatment of prospective clients.
As a follow-up to the communication I had with an MTN official last week, today I called MTN Fibre because I have now decided on the package I will be taking. The packages are advertised on the following site https://fibre.mtn.co.za/home. My call was received by an agent called Phiwokuhle, who treated me with absolute disdain. Firstly I explained to her that the reason for my call was to seek "Terms and Conditions" as I cannot see them on the website. Her reply was that I was on the WRONG website and that I should go to the Supersonic Website. Noticing that she was refuting that MTN website is actually advertising the packages, I then gave her the URL that I have given above. She then said the URL is sending her to an unrelated site, which was obviously a LIE. I then suggested that we end the call and that I will redial and perhaps I'll get an agent that will be more willing to assist. I indeed redialed, but unfortunately my call was received by the same Phiwokuhle, who insisted that the website was a wrong one. I told her of her poor service and she said, with disdain, that I can go ahead and raise the matter to her manager if I so wish. The level of disdain was indicative of someone who knows very well that the so-called manager will do nothing. Secondly, in as much as I know that MTN works with Supersonic on some packages, an agent that spoke to me last week indicated that MTN has packages that are not through Supersonic. This is why upon deciding, I was asking for the whereabouts of the Terms and Conditions in the MTN website. She insisted that I go to the Supersonic website if I want correct information as the one I gave her doesn't exist. So please see if this URL (https://fibre.mtn.co.za/home) really doesn't exist as she claimed. Before ending my call, I told that Phiwokuhle that she is a liability to MTN as I will no longer be taking the 50/25 Mbps package I had decided on.
0 replies
11 months ago
Relationships of managers and service agents lead to poor treatment of prospective clients
As a follow-up to the communication I had with an MTN official last week, today I called MTN Fibre because I have no decided on the package I will be taking. The packages are advertised on the following site https://fibre.mtn.co.za/home. My call was received by an agent called Phiwokuhle, who treated me with absolute disdain. Firstly I explained to her that the reason for my call was to seek "Terms and Conditions" as I cannot see them on the website. Her reply was that I was on the WRONG website and that I should go to the Supersonic Website. Noticing that she was refuting that MTN website is actually advertising the packages, I then gave her the URL that I have given above. She then said the URL is sending her to an unrelated site, which was obviously a LIE. I then suggested that we end the call and that I will redial and perhaps I'll get an agent that will be more willing to assist. I indeed redialed, but unfortunately my call was received by the same Phiwokuhle, who insisted that the website was a wrong one. I told her of her poor service and she said, with disdain, that I can go ahead and raise the matter to her manager if I so wish. The level of disdain was indicative of someone who knows very well that the so-called manager will do nothing. Secondly, in as much as I know that MTN works with Supersonic on some packages, an agent that spoke to me last week indicated that MTN has packages that are not through Supersonic. This is why upon deciding, I was asking for the Terms and Conditions. She insisted that I go to the Supersonic website if I want correct information as the one I gave her doesn't exist. So please see if this URL (https://fibre.mtn.co.za/home) really doesn't exist as she claimed. Before ending my call, I told that Phiwokuhle that she is a liability to MTN as I will no longer be taking the 50/25 Mbps package I had decided on.
0 replies
11 months ago
Disrespecting prospective clients
I had tried joining this company on one of their Fibre deals. I filled some of my info online and today they got back to me so that we can finalize the deal. I received a call from someone called Snegugu Mbambo who showed absolute disdain. This was after I asked her the simplest and surely the most common question when it comes to Fibre package, i.e. if there is any Fair Usage Policy (FUP) on the package I was interested in. She first referred me to an email that she sent that had "Terms and Conditions", which I had to sign and send back to her. When I stated that those didn't have a clause on FUP and insisted that she indicates if there is any. Instead of giving me an answer, she simply put my call on waiting (as that "waiting tune" started playing). After a minute, she then dropped the call and never called back. I decided to put the question on a reply to an email she had sent me with T's and C's, she also never bothered to reply. If a company wants to grow, people like Snegugu Mbambo are a liability.
58 replies
12 months ago
Granny having its own valuation and insurance in addition to the main house
Recently I requested for a Home Insurance quote for one of my properties. To my surprise, as soon as I mentioned that it has a granny flat that is attached to the 4 bedroom main house, the agent immediately told me that in their buildings insurance, granny flats and laundries despite being part of the main house, are insured separately! It was my first time to hear that a granny flat and laundry, which are attached to the main house and even on building plans are there, must be insured separately and be given their own value. The agent even asked me to hold in order to confirm with his supervisor, and came back with the same answer. I wonder since when are granny flats insured separately? I guess in the world of King Price and them only.
174 replies
13 months ago
Cell C running FALSE ADVERTISING with regards to Cell C Fibre Speed Packages
Cell C is running false advertising with regards to network speed packages. I recently (on 27 February 2025) had my 50/25Mbps package activated that normally costs R599 a month, but was on promotion for R479 for the first 2 months. Upon activation, all was okay with the internet speed on all three platforms (i.e. Ethernet Connection, 5G and 2.4G WiFi). As of 28 February, things turned south. I didn't initially report it because I thought it was going to resolve itself out as I was hardly at home anyway because of business. Now it is a week later (07 March 2025), and things have gone from bad to worse. My 2.4G speed has moved from 36/36Mbps to only 2.53Mbps Download and 5.50Mbps for Upload. Please note that there are neither additional people nor devices that are connected. Also please note that with my previous ISP (Telkom Fibre) I never had any problem like this on exactly the same setup. The only difference is that I replace the Telkom's D-Link Router and put up the Cell C Zyxel router. This seems to be a classic case of throttling by Cell C Fibre, which goes against what they have advertised that they don't do any throttling. As things stand, I can't watch any YouTube video in high resolution because videos keep pausing to load, and thereafter play at extremely poor resolution, all greyed out and impossible to see faces or words. Fortunately for me I'm currently having a pocket router with a Rain SIM which I am currently using in the interim. Please also note that Cell C will be billing me a full amount for March despite this poor service. Also, when I tried calling in I was attended by an agent named SANDISO who demanded that I send images of the speed tests and with a tone as if to suggest that I was lying. Regardless I emailed the image of the speed test but was told that I will have to wait for at least 24hrs to have my problem attended to. Lastly, before sending this Review, I had tried to call in again to see if I can get another agent that could assist me. However, I can no longer get through the consultants, instead when I choose Option 2 for Fibre Support, (084 143 4273), then I choose Option 3 which is said to be for Customer Services Center. Thereafter I am asked to enter a number my query relates to. I don't have any number that relates to my fibre line which means it is now impossible for me to contact customer services. How am I expected to get any help if Cell C is doing this? I believe it is that SANDISO that did it because before speaking to him I was able to get to an agent after Option 2. This is extremely poor service by Cell C.
772 replies
14 months ago
King Price Buildings Cover Fixed Excess Not Making Sense
Firstly I have been with King Price car insurance for my 4x4 bakkie and they have been nothing short of great. However, their Home Insurance is something very different, hence the low rating, which is specifically for their Buildings Insurance. I recently requested a quote for one of my properties, which has both a borehole and a swimming pool. They claim that their Buildings Cover includes swimming pool equipment but there is a catch! Unlike other companies like Dial Direct (which the property is currently insured with), King Price has the exact same Excess of R5 500 for everything. R5 500 for a swimming pool pump is more than double its value. This means that the swimming pool pump is equal to being uninsured if one will have to pay double its value if it happens to be ******. I honestly don't see any sense for someone to pay an excess of R5 500 to replace a pool pump that costs R2 499.
221 replies
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5 Star
4 (14.285714285714286%)
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0 (0%)
3 Star
0 (0%)
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1 Star
24 (85.71428571428571%)