SM
SONIA M
Active since Jul 2012
13
Reviews
0
Industries
Reviews
13 reviews2 months ago
DISGUSTING CUSTOMER SERVICE RECEIVED
Finchoice is the WORST when coming to deal with queries. Emails for over a month is being read but with no Response when they made an error allocating my payments and now cannot correct it. And when I call, I am told ALL Customer Consultants works from home, and the person answering is sending an e-mail for them to call me back. NOT EVEN A MANAGER IS AVAILABLE I called last week Wednesday – my call was picked up by a Zoleka who said everyone works from home and that the calls cannot be transferred to either Monique or the Manager. Zoleka also promised that she has forwarded my complaint to Supervisor Kyle – who will call me before COB – which was last Wednesday. Needless to say – no call from Monique, nor reply to my e-mail from Monique and NO CAL FROM SUPERVISOR KYLE.
109 replies
6 months ago
BAD SERVICE AND INCREASE MONTHLY PREMIUMS
My Review is 2 fold - Continued Increase in monthly deductions, and lack of Customer Service. I am not sure if there is anyone else out there that is experienceing the same as i do - I pay my monthly Medical Aid premiums but every time i see a Dr my Medivault deductions increases, for example : This is the problem – why do I have to pay increase Medivault payments every month. August Medivault R100.00 September Medivault R333.00 October Medivault R 533.00 And this is besides the R3200.00 I have to pay for a single premium every month. I have been trying to call the Medical Aid but they cannot explain this to me. I am verys frustrated and I am too old now to change Medical Aids - I think this is why Fedhealth is behaving like this. And i an with Fedhealth more that 15 years. Please advise if this is normal Medical Aid practice
53 replies
8 months ago
INCORRECT MONTHLY CONTRIBUTIONS DEDUCTED
There service is pathetic - no interest in Customer satisfaction, and always having excuses. For the past few months i have been having extra money deducted for my monthly Medical Contribution - and if i did not keep track of my debit orders I would not have noticed this. But than I have to send countless e-mails and phone calls for them to pay me back. Every month with a different excuse - not this month it was the "NEW SYSTEM" that they went on that did the over deduction. Sibusiso Xubane - Credit Controller is so fluent with his excuses ( and kindly accept our sincere apology for debiting extra )promised that it will be sorted out that I don't even know any more. And unfortunately, because of age - one cannot just change Medical Aid. But like I have asked - for how long will I have to fight with Fedhealth to not "OVER DEDUCT" my premiums, and I have request payback. I have even asked to pay my monthly contributions via EFT monthly because of mistrust, but they do not allow this. FEDHEALTH MEDICAL AID CUSTOMER SERVICE IS REALLY VERY POOR - TO SAY THE LEAST
53 replies
30 months ago
HAPPY EXPERIENCE
I would like to post my happy experience dealing with Fatima Ockhuys. I had a very unpleasant situation and had been sending e-mails to Pharmacy Direct, and when I just thought I have had enough, I received this amazing professional support from Fatima. She basically changed my mind from walking away from Pharmacy Direct. Thank you Fatima - you are truly an asset to Pharmacy Direct. Keep up the great work. Sonia
131 replies
43 months ago
DISGUSTING CUSTOMER SERVICE FORM THE CALL CENTRE STAFF
I think the staff at the Cartrack Customer centre needs proper training on how to deal with customers. They are terribly rude, has no way or understanding how to answer a telephone call. i called as I needed to report my Tracking device, the person who I eventually found out was Amelang could not even spell her own name. I was put on hold for 7 min and eventually she dropped the call. I had to make at least 3 more calls just to get my call taken. When asked for a Manager or Supervisor they refuse to give a name or call a Senior person. They would pick up a call whereby one can hear the talking, laughing and noise and than they would just put the phone down again after minutes. And may i mention - IT IS NOT FREE CALLS. DISGUSTING CUSTOMER SERVICE ALL THE TIME FROM THE CALL CENTRE STAFF
0 replies
43 months ago
GREAT CUSTOMER SERVICE FROM VW McDuling Motors Booysens
Iwould like to thank and recommend Verosha Govender from VW McDuling Motors Booysens for outstanding Customer Service. Thank you Verosha for making my experience in buying my car such a pleasure. Your outstanding personality and interest made the experience for me super great, you are a SUPER STAR. Thank you to you ans the team at VW McDuling Motors Booysens.
0 replies
47 months ago
UNHAPPY CLIENT
I reported my device not working in my car on Sunday 12 June 2022, and again yesterday 13 June 2022.06.14 I was promised by the consultant that we spoke to that someone will call me and sort it out. Is this the best customer service Cartrack can offer me – and if you check my records – for 2 years I HAVE NEVER TROUBLED CARTRACK BUT PAY EVERY MONTH. IS CARTRACK ONLY GOOD FOR ACCEPTING MONIES AND NOT FOR CUSTOMER SERVICES. If Cartrack cant even assist with a faulty device, how can i trust that Cartrack will assist should a need arises??
209 replies
59 months ago
UNLAWFUL DEBIT ON MY ACCOUNT AND DONT CARE ATTITUDE
They are the worst company when coming to communication. I have been sendingmore than 5/6 e-mails which they read and just not care to repply. Now they go and process debit orders on my bank account without my consent and I HAVE BEEN PAYING MY MONTHLY SUBSCIPTION VIA eft. this is ridiculous. i do not trust this business.
0 replies
71 months ago
DISGUSTING CUSTOMER SERVICE FROM CARTRACK
I logged a complain to Cartrack on Sunday 14/06/2020 at 10h00. I was told the Technicians does not work on Sundays but my call will be attended to 1st thing Monday morning. I have been calling Cartrack since 08h00 Monday morning, been on the phone for +-4 hours already, spoke to 8 different people, and no joy or help. Now that I request to cancel the contract - after 4 weeks, I am told by Tsephiso that I cannot cancel unless I pay a R2650.00 - COMPLETE RIP OFF FOR BAD CUSTOMER SERVICE AND UNPROFESSIONALISM FROM CARTRACK. Is this really service that 1 has to pay for where a Technician cannot even find a simple address. I fear to think what will happen when I have a life threatening hijacking incident and call Cartrack for assistance. The Manager Mahesh and everyone else I am trying to get help from, has attitude and makes me as a paying client feel like I am the BIGGEST BEGGAR AND FOOL for help from Cartrack. I have NEVER EVER had such disgusting services from any entity that I dealt with. and now I am stuck with this for the next 36 months as I am not paying R 2650.00 cancellation fees. Carstarck staff has no respect for clients time.
105 replies
72 months ago
GREAT CUSTOMER SERVICE
I would like to recommend Mr Nhlamulo Ngobeni from MiWay Insurance for great customer service. I did an online application with him today. He was extremely helpful, friendly and in the end I was assisted without any problems. Thank you very much Nhlamulo.
105 replies
Review Distribution
5 Star
4 (30.76923076923077%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (23.076923076923077%)
1 Star
6 (46.15384615384615%)