AM
Ashley M
Active since Jul 2012
17
Reviews
0
Industries
Reviews
17 reviews1 month ago
Ongoing issue with ice cream machine
I would like to raise a formal complaint regarding the service at your Gateway outlet. Every Sunday afternoon, my family and I make a point of stopping by the store to buy ice cream. Unfortunately, we are almost always told by the staff that the ice cream machine is not working. This has become a recurring issue, and it is extremely frustrating. What concerns me most is that there is never any notice placed at the entrance or inside the store informing customers that the ice cream machine is out of order. Customers only discover this after waiting in line or approaching the counter. I would like to understand the following: • Why does the ice cream machine appear to be out of service so frequently? • What steps are being taken to repair or replace the machine? • Who is responsible for managing this outlet, and ensuring that equipment issues are resolved promptly? • Why are customers not informed in advance when a key product like ice cream is unavailable? This is not the first time I have raised this concern. I previously complained about the same issue in 2025, yet the situation appears unchanged. The staff themselves seem accustomed to telling customers that the machine is not working, which suggests that this has become a normal occurrence rather than an occasional breakdown. As a loyal customer who enjoys visiting your stores with my family, this is disappointing. Consistently arriving at the store only to be told that ice cream is unavailable reflects poorly on the systems, maintenance processes, and customer communication at this outlet. I sincerely hope KFC will take this matter seriously and investigate the ongoing issue at the Gateway store. Reliable service and transparent communication with customers are essential, and I believe improvements are necessary to prevent further disappointment. I would appreciate feedback on what actions will be taken to resolve this matter.
0 replies
7 months ago
Santam & UDM Towing - The Worst Service Ever! Absolutely Disgusted!
I am furious and deeply disappointed with the shocking service I received from Santam and their so-called service provider, UDM Towing & Accident Assist, on Saturday, 6 September 2025. At 21:55, I contacted Santam for assistance to tow my vehicle. Mapule from Santam facilitated the request and assured me that UDM Towing would assist. What followed was an absolute disaster. • UDM Towing never bothered to call or update me on their ETA. I was left stranded on the side of the road without any information or assistance. • When I finally received a call from the UDM owner, he claimed his driver Shumani was on the way but “had network issues.” After that, both the owner and Shumani ignored my calls — everything went straight to voicemail. • Out of frustration, I contacted Santam again at 22:33 and was put through to an agent named Tebogo. Frankly, he was useless. He was clueless, unhelpful, lacked empathy, and clearly has no customer service skills. He promised to call me back, and I’m still waiting. I never want to deal with Tebogo again. When Shumani finally showed up, he was arrogant, slow, and unprofessional. I waited over an hour before my vehicle was eventually towed. I am shocked that Santam associates itself with such an unreliable, unprofessional, and careless service provider. If this is the standard Santam finds acceptable, then it’s no wonder clients are losing trust. I am now seriously considering moving my entire portfolio to another insurer because this experience was disgusting and completely unacceptable. Santam, if you truly value your clients, you need to take urgent action against UDM Towing and seriously reconsider keeping them as a service provider. You are losing clients because of them.
53 replies
11 months ago
Pathetic Service
Dear Makro and Courier Guy Customer Service, I am writing to formally express my dissatisfaction with the service I have received from both Makro and Courier Guy regarding my recent orders. On September 2024, a colleague ordered a gift for me through Makro, which was delivered late. More recently, I placed an order on Monday, May 19, 2025, with the expectation that it would arrive as promised. Unfortunately, I have yet to receive this parcel, and the experience has been extremely frustrating. I tracked my parcel and discovered that it was not delivered on the expected date. It appears that the Courier Guy team does not deliver to the door, despite the fact that I have paid for delivery. I was particularly disappointed to learn that their employees parked at the police station and expected me to drive there to collect my parcel. This is not only inconvenient but also unacceptable given that I have fulfilled my part of the payment for a door-to-door service. On the day of delivery, I was home and waiting for my parcel, only to find out later that it was not delivered. The estimated time of arrival provided was not accurate, and it seems as though the courier was simply waiting at the police station, hoping that I would come to them. This entire experience has led me to question the reliability of both Makro and Courier Guy. I would not recommend anyone to shop online with Makro if the delivery service remains in such disarray. If my parcel is not delivered promptly, I would like to request a full refund for my order. If Makro cannot find a reliable delivery partner, I would gladly offer my services, as I believe I could manage the task more efficiently. I look forward to your prompt response and resolution of this matter.
0 replies
11 months ago
Pathetic service delivery
Dear Makro and Courier Guy Customer Service, I am writing to formally express my dissatisfaction with the service I have received from both Makro and Courier Guy regarding my recent orders. On September 2024, a colleague ordered a gift for me through Makro, which was delivered late. More recently, I placed an order on Monday, May 19, 2025, with the expectation that it would arrive as promised on the 26th of May 2025. Unfortunately, I have yet to receive this parcel, and the experience has been extremely frustrating. I tracked my parcel and discovered that it was not delivered on the expected date. It appears that the Courier Guy team does not deliver to the door, despite the fact that I have paid for delivery. I was particularly disappointed to learn that their employees parked at the police station and expected me to drive there to collect my parcel. This is not only inconvenient but also unacceptable given that I have fulfilled my part of the payment for a door-to-door service. On the day of delivery, I was home and waiting for my parcel, only to find out later that it was not delivered. The estimated time of arrival provided was not accurate, and it seems as though the courier was simply waiting at the police station, hoping that I would come to them. This entire experience has led me to question the reliability of both Makro and Courier Guy. I would not recommend anyone to shop online with Makro if the delivery service remains in such disarray. If my parcel is not delivered promptly, I would like to request a full refund for my order. If Makro cannot find a reliable delivery partner, I would gladly offer my services, as I believe I could manage the task more efficiently. I look forward to your prompt response and resolution of this matter.
58 replies
14 months ago
Undelivered Parcel
I am writing to express my extreme dissatisfaction with the service I have received from PEP Lotus Gardens regarding the delivery of my parcel. I dropped off the parcel on 14 February 2025, and as of today, the parcel has not been delivered. I have made numerous attempts to inquire about the whereabouts of my parcel, but I have been consistently met with unhelpful responses and have been pushed from pillar to post. It is incredibly frustrating that no one seems to know where my parcel is, and I have wasted my time and airtime trying to resolve this issue with no success. The lack of communication and professionalism displayed by PEP Lotus Gardens is completely unacceptable. I feel like I have been ****med and am deeply disappointed in the level of service I have received. I urge you to investigate this matter promptly and provide me with a resolution as soon as possible. I expect a full explanation for the delay and a commitment to ensuring that this kind of situation does not happen again in the future.
0 replies
19 months ago
Morategi, 4FF1JSM was assisting me with a refund query
Morategi, 4FF1JSM was assisting me with a refund query. She was very helpful and always calling me to give feedback. She's the best
53 replies
20 months ago
Pathetic Customer Experience
I am writing to formally lodge a complaint regarding the mishandling of my request to cancel my internet account with your company. On 7 July 2024, I spoke to an agent named Londiwe and requested her to cancel my account due to no longer residing at the address. Despite passing validation and providing all necessary information, she claimed that there was a system issue preventing her from cancelling the account on her end. She guided me through the cancellation process on my portal and assured me that the cancellation would take effect on 26th July 2024, with no further debits from that point onwards. However, to my dismay, I was debited in August 2024 for the internet service that I had already cancelled. Upon calling in on 3 July 2024 to query the unauthorized debit and request reimbur*****t, I was met with unhelpful and dismissive responses from an agent named Nomzamo. She claimed that I was at fault for processing the cancellation incorrectly from my portal, despite not providing any evidence to support her claim. When I requested the call recording of my conversation with Londiwe to verify the cancellation process, she refused to provide it. I escalated the issue to a team leader named Kim, who also failed to provide me with the call recording and instead mentioned that the call needed to be assessed by Quality Assurance (QA) first. This inconsistency in responses and lack of transparency is highly concerning and has caused me financial prejudice. I urge you to thoroughly investigate this matter, reimburse me for the unauthorized debit, and provide me with the call recording of my cancellation request for my records. Additionally, I believe that there is a need for improved training and professionalism within your call centre to prevent such incidents from reoccurring in the future.
106 replies
21 months ago
Pathetic Service
I am writing to formally address an ongoing issue with my purchase of a kettle from Takealot. The kettle is only 10 months old and still under warranty. After informing Takealot of the issue, they offered to either refund or replace the item. I opted for a replacement, however, I have been experiencing difficulties in communicating my request to Joshua D from Takealot. Joshua D has been ignoring my emails and requests for my banking details, making it difficult for me to proceed with the replacement process. It is evident that proper training is necessary for Takealot staff as the communication feels robotic and unresponsive. I am seriously prejudiced by this situation and I urge Takealot to comply with my request for a replacement of the kettle urgently. I hope this matter can be resolved promptly and effectively.
0 replies
24 months ago
Satisfied Client
I want to take a moment to express my utmost satisfaction with the stellar service provided by Zolani Xanise. He truly went above and beyond in me re-evaluating my comprehensive cover. His professionalism and empathy were truly exceptional, and I felt truly valued as a customer. Zolani's ability to reduce my premium, which was overlooked yesterday, was a key factor in my decision to stay with Santam and withdraw my cancellation. I am truly grateful for his assistance and expertise. I cannot recommend Zolani highly enough and wish to interact with him whenever I need assistance in the future. Thank you for having such an outstanding member of your team.
53 replies
24 months ago
Appreciation for Exceptional Service at Montana Burger King
I am writing to express my sincere appreciation for the outstanding service I received from Kamogelo at the Burger King in Montana. Despite it being close to closing time, Kamogelo went above and beyond to assist me with my order, ensuring that I left satisfied. Kamogelo's dedication and professionalism truly impressed me, and I believe he deserves recognition for his exceptional service. I would not hesitate to recommend this Burger King location to my friends and colleagues, based on the stellar experience I had. Please extend my gratitude to Kamogelo for his exemplary customer service. He truly deserves a perfect 10 out of 10 rating for his performance. Thank you once again for providing such outstanding service at your establishment.
0 replies
Review Distribution
5 Star
7 (41.1764705882353%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (58.8235294117647%)