EN
Elisabeth N
Active since Jul 2012
7
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Reviews
7 reviews28 months ago
Think twice when ordering through OneDayOnly
After placing an order for a patio bench (cost in excess of R7000) through OneDayOne almost 30working days ago, we still have not received our product. We have been sent from pillar to post by both OneDayOnly and Cape Umbrellas and have blatently been **** to about the shipment date of the bench. So here we are R7000 poorer and nothing to show for it. Shame on you! Please think twice about ordering form Cape Umbrellas or OneDayOnly - don't make the same mistake we did!
0 replies
28 months ago
Terrible service from Cape Umbrellas and OneDayOnly.
Terrible service and lies. After placing an order for a patio bench (cost in excess of R7000) through OneDayOne almost 30working days ago, we still have not received our product. We have been sent from pillar to post by both OneDayOnly and Cape Umbrellas and have blatently been **** to about the shipment date of the bench. So here we are R7000 poorer and nothing to show for it. Shame on you! Please think twice about ordering form Cape Umbrellas or OneDayOnly - don't make the same mistake we did!
0 replies
36 months ago
Cell -C. Pathetic as usual.
I upgraded on 08 February 2023. It is now more than TWO months later and I still do not have a new phone. When I email customer service they tell me to call 084 145 which is supposedly a direct line to the deliveries department. They cannot or rather refuse to help me in writing. When I call 084 145 it is not a direct line to anything - it takes me through to the stock standard Cell-C customer service menu. When I speak to a customer service agent they cannot help me and have to transfer me to the deliveries department WHERE NOBODY ANSWERS THE CALL. I am then told if I am unable to wait I must email customer services. Round and round I go. It is ridiculous. I challenge anybody at cell-c to phone 084 145 and see if it is a direct line to the deliveries department! This is so typical Cell-C. Completely and utterly ***********! God help them if any funds are debited from my account for a phone that I do not have.
53 replies
49 months ago
Excessive delivery fees when ordering from NetFlorist
I wanted to place an order with NetFlorist today only to see that I am charged a delivery fee for each item in my basket even if it all gets delivered to the same address. What is up with this??
0 replies
61 months ago
MTN discriminates against pensioners.
My father of 70 years who is on pension, needed a new cellphone but wanted to take out a contract. As he is vulnerable to Covid-19 due to his age and underlying conditions, I advised him that we should rather try and get the contract put in place online. We filled in all the required details online upon which MTN called him today only to inform him that he and my mother, who is also on pension, needed to come into a store to get the contract put in place. The reason given was that as they are on pension, they do not qualify to apply for a contract online. MTN REALLY!!! This does not make sense. These are two individuals with a relatively healthy income from their pension, who live on my property and contribute to utility expenses but in the middle of a pandemic, they must come into one of your stores, hang around or stand in a queue (because we all know how slow your service is) and be exposed to all manner of pathogens. Where is the logic? Please explain this to me?
0 replies
84 months ago
Is anybody at Vodacom qualified or even interested enough to fix this problem?
Hi Peter. For once CellC is not at fault. Vodacom- how many people in the Villieria area in Pretoria need to complain until you help them fix the problem they have with making and receiving just about anything?? My parents are both pensioners and at Vodacom - no signal, no data, no help. My sister has the same problem and so do many other people in our area. How is it possible that a couple of months ago the problem didn’t exist? Please also don’t give me that nonsense that we are in close proximity to a ridge and therefore the problem. If CellC can do it why can’t you? Finally, don’t try to phone, then when you can’t get through send an sms that “you couldn’t get through and therefore deem the query resolved”. In case you don’t understand how idiotic that sms is let me spell it out for you. You can’t get through because you deliver poor service to your customers and bill them for it. The fact that you can’t get through is of your own making. Fix it or reimburse the money you charge people on their contracts.
224 replies
90 months ago
Is there somebody at Cell-C with integrity that is prepared to tell the truth?
I upgraded my contract via the Cell-C website more than two months ago. I upgraded to an Apple iPhone XS Max. Since then I have received an sms confirming my upgrade but no phone. I have called and corresponded in written format with Cell-C on multiple occasions during the last two months, and every time some story. "We are sorry for the inconvenience. The phone is out of stock but you will get it next week. You are one of six people on the waiting list but you will get it next week. Sorry for the inconvenience. No never you wont wait that long. You will get it next week. You will get it next week. You will get it next week....". Never the truth, never an honest answer. I have been with Cell-C since 2005 and I have been treated with the utmost disrespect as I keep on being lied to. Over and over and over again. My current contract expires on 21 November 2018. Does that therefore imply that Cell-C is stealing from me if I don't have a new phone by the 22nd or do I go as far as saying they acted in bad faith. That they never had the intention of providing me with the phone and are in breach of the contract. I don't want another call centre menu or reference number or escalation of the case. Can somebody at Cell-C with some sense of honesty and integrity please just respond in a truthful manner and tell me why I am receiving such poor service??
840 replies
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4 Star
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2 Star
1 (14.285714285714286%)
1 Star
6 (85.71428571428571%)