WJ
Warren J
Active since Aug 2012
8
Reviews
0
Industries
Reviews
8 reviews3 months ago
No support, no driver, no delivery, no explanation and zero notifications (ever)
I received a message on Temu that my order was out for delivery so I organised with my manager to be able to work from home and it's now past 5pm and haven't havd a phone call or any contact from the driver or GFS. Trying to contact them is utterly pointless as their entire system appears top be automated and I've not been able to get hold of a human being throughout they day. Last delivery I received from them the same thing happened and then 3 days later the driver randomly phoned me and said he was waiting for me outside (no notification that they would be delivering that day) so I rushed to grab an Uber home only to get into an argument with teh guy who swore blind he was at my front door untilI eventually sent him a GPS location and it turns out he'd spent the last 30 minutes arguing with me while he was in a completely different suburb! Not sure if it's GFS or drivers at fault but either way service is utterly horrific.
0 replies
3 months ago
No support, no driver, no delivery, no explanation and zero notifications (ever)
I received a notification that my order was out for delivery so I organised with my manager to be able to work from home and it's now past 5pm and haven't havd a phone call or any contact from the driver or GFS. Trying to contact them is utterly pointless as their entire system appears top be automated and I've not been able to get hold of a human being throughout they day. Last delivery I received from them the same thing happened and then 3 days later the driver randomly phoned me and said he was waiting for me outside (no notification that they would be delivering that day) so I rushed to grab an Uber home only to get into an argument with teh guy who swore blind he was at my front door untilI eventually sent him a GPS location and it turns out he'd spent the last 30 minutes arguing with me while he was in a completely different suburb! Not sure if it's GFS or drivers at fault but either way service is utterly horrific.
0 replies
5 months ago
Linex Air Services PTY Ltd / Linex Solutions: Incompetence or intentional *****
After days of waiting for the order information to be updated on the Temu app, subsequent to having paid the customs amount when requested, I'm now receiveing emails from customer services requesting that I pay the customs amount again. When I explained this was already paid a week ago they simply sent their banking details and the contact email for their accounts department. If they continue to withold my package, which has already been cleared by customs, I'll be approaching the police to lay a case of theft as all items have already been paid and cleared to Linex are at best utterly *********** or at worst are intentionally commiting *****/******ion.
0 replies
15 months ago
Facial Rec update broke the app
For some reason Game recently decided to build facial recoginition into their mobile app which is supposedly linked to home affairs (I'm not certain that they should even be allowed to access my biometrcis from home affairs without my permission, but that's a legal/POPIA issue) which has absolutely broken the app. On the Google Play Store the majority of the complaints about the app are now essentially that people are locked out of the app even though having successfully registered their faces and get an error stating "liveness verification status is blocked". You get to call customer service who then proceed to tell you that there is nothing wrong with the app but they'll get tech support to contact you in 3 to 5 working days (who, as you can guess don't bother phoning back) The cherry on top is that this doesn't only lock you out of the app, it also locks you out from logging in online and of course because the facial verification doesn't work (at all) even the call centre say they can't give you an account balance. This is an absolute disaster and Game should really just can the attempt at being tech savvy, roll this mess back and stick to non-biometric 2FA. It's been over a month and I still can't get my account balance so I guess I'll just stop spending then. Nothing should be this difficult.
53 replies
18 months ago
Degraded service, non existent customer/tech service
I've had "degraded service" (0.16 DL and 94 UL on a 100/100 Fibre line) since 24/10. I rasied the issue with Afrihost, we did some tests and they escalated it to Vumatel as this appeared to be an issue in my area. Since then I have followed up multiple times with Afrihost who have been inforemed that the issue has been resolved (twice), that Vumatel are "investigating the outage" (there isn't an outage) and that there's is no problem on Vumateal's in which there clearly is. After losing 2 work days I got hold of Afrihost again today (26/10) and dealt with a very professional support guy called John who was very helpful and escalated it to a Vumatel tech team to come onsite and sort out the issue. He even asked me to get them to call him when they got here so that they could sort out the issue together. Surprise surprise, Vumatel have yet to show up and when I called Afrihost back they told me that Vumatel have yet to respond even though Afrihost have reached out twice today. How can a "service" provider actually get away with this and have absolutely no clue what is going on with thgeir own infrastructure (if they even bothered showing up for work, which from the sounds of it they haven't) Their product is abysmal and their service is even worse. Vumatel should have their license to provide fibre infrastructure revoked as they very clearly couldn't be bothered to do what we actually pay them to do.
106 replies
35 months ago
Blatant lies, false information and *****ulent business practices
I was contacted by these people on 4 May (Truecaller shows them as "Vodacom Upgrades" which appears NOT to be the case) and after a very long conversation with the agent we'd reworked my upgrades and adjusted a few things the result of which, I was assured several times would total R1,133 per month, a net savings for me which is the ONLY reason I agreed to these changes (again under the impression that I was dealing with a competent individual). I stated multiple times, ion a supposedly recorded conversation, that I wasn't able to pay more than my current bill of R1,400 and was assured this would be a savings. Cut to my Vodacom bill today and the total R2,275!!! Oh and you can't call but "you can write to them via their website" (which doesn't work, it's just a blank page) and a representative will call you back. Right Can anyone explain how I should do that given their site doesn't exist??
53 replies
53 months ago
Fraudulent Glocell transactions of RCS card
I had two fraudulent transactions for Glocell of R250 each go off on my RCS card on the 1st of December at 16:01 and 16:02 (which I only discovered because I received SMS notifications) and when I tried to access the app and online self service discovered that my PIN had been blocked/changed. After over an hour on hold I finally actually spoke to someone who was helpful and was asked to follow the dispute process. Nobody seems to be able to explain: 1) how the transactions were made while I'm still in possession of both my card and ID 2) if these were online transactions, why I received notifications of successful transactions but not the OTP that is supposed to accompany each online transaction 3) how a 2nd transaction went through when the 1st transaction had already pushed my card into arrears. (the response was "these things happen at this time of the year") Sent in dispute forms after going to the police station and jumping through RCSs various hoops but still no confirmation of them starting an investigation outside the automated "well get back to you" email after a week but yet I'm expected to pay for fraudulent transaction and the get "refunded when RCS have concluded their investigation" which doesn't seem to be starting any time soon because they don't seem to care that their supposed security measures were all circumvented to allow somebody to do this. Also, this is not the only instance of Fraudulent Glocell transactions on RCS card at the beginning of December but if they stay quiet maybe we'll just go away? Not happening RCS, time to actually do something about this.
53 replies
91 months ago
ABSA/DSV Mounties - NO CARD DELIVERY
My wife's Virgin card was due to expire at the end of August and we made arrangements for the card to be delivered multiple times. Each time we phone to find out when the card would be delivered, we spoke to a different person who didn't have any of the address information we had supplied on previous occasions and we had to go through the whole process again. Finally, on 28 September we received sms confirmation (twice) from DSV that they would be delivering her new Virgin card on 01 October. It is now the 16th and the card has yet to be delivered. Since the have been phoned twice and because my wife was unavailable at that time I suggested they phone her on a different number or at a different time, neither of which were done and whenever we phone DSV we either sit on hold without even getting to speak to a person or the call just gets disconnected. The service is utterly shocking and is beyond me how any bank can outsource delivery to a service provider as useless as DSV.
210 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (87.5%)