Active since Aug 2012
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10 reviews114 months ago
Awesome experience - AGAIN
<p>We went to Springbok Lodge 3yrs ago as a surprise for my husband's 60th birthday. We decided to go back this year to celebrate our 10th wedding anniversary. Although they got our tent requirements mixed up it was sorted out on arrival. The accommodation is fantastic, the food scrumptious, the service of staff in general was very good and the are friendly and helpful. Our allocated game ranger, Mike was caring, considerate, knowledgeable, great sense of humour, we had at least 3 jokes on each game drive, he was courteous at dinner time when he was responsible for serving our drinks and interacting again and planning for the next day's drive. They have improved the whole luxury tent experience too. We highly recommend Springbok Lodge and will definitely go back again.</p>
0 replies
114 months ago
Great Service - 19-11-2016 - Midlands Mall Branch
<p>I needed to get some clothes and went to one of my favourite shops ( where I also have an account) on Sat 19/11/2016. I had such a great time, the young lady that helped me the most, was really great. I commented to the Branch Manager (Pravitha???) and she noted her on the system with my purchase. I think her name was Korda or Cordia. I wish now I got her name properly, but i remember her face, so I could give this review more effectively. The Branch Manager had previously been at this branch and then got transferred and has now returned. She was a great manager then and it is wonderful to have her back. Being a regular shopper at this branch, I certainly noticed the difference in service levels when she had been transferred....so whomever made the decision to bring her back....well done and thank you.</p>
112 replies
114 months ago
LACK OF COMMUNICATION + LACK OF 'ACTIVATION'= CANCELLATION OF ORDER
<p>Received new sim on 21/11; called # given to get sim activated on 22/11- told to take sim out and put back in within 20 mins- did this and nothing......supposed to get sms to say activated!</p> <p>26/11 phone 0800 number and waiting for 90 MINS (may seem stupid to wait so long but what choice do you have when that is the only number available!) - was told 'technical issues' with activation 'being worked on'- send email to 'help' and 'support'</p> <p>26/11 - automated reply 'being looked at by support'</p> <p>2/12 - no further feedback from email sent, no sms, no sms to my usual cell number to say 'sorry, still experiencing technical difficulty'</p> <p>2/12 no other option but to send email CANCELLING this 'deal'</p> <p>I got the impression that the call centre thinks that because the cost of the deal will only come into play when sim activated that this is all I care about. It is NOT - I needed another sim, this deal came up at the time I was looking into possibilities, and as it was linked to my Milady's account, which I have had for years, I thought why not, it sounded good and probably just what I needed.</p> <p>Well, they now have a very unsatisifed customer, and a cancelled deal. What a waste of my time! I am going to send them a bill for the time they have wasted of mine....my time has value!</p>
168 replies
118 months ago
NMC Construction not living out their own Core Principles - Bullying the small people
<p>NMC were the contractors for redoing the road outside our complex in Hilton for the new Life Hospital that opened nearly a year ago. We had to undergo several inconveniencies with reroutes to our home, BUT the main inconvenience, which resulted in damage to the structure of several of the properties in Callanish Complex was the heavy roller road impacter. It took months before the damages were evaluated by their own engineers, with promises that they would fix the damage, which then changed to offers of payment to us, so that we can arrange our own contractors to repair the damages. On 18th July 2016, we acknowledged that we would accept the amount in full and final settlement and were told that documents were sent to HO in JHB for signature. Then there have been delaying tactics since then such as we now had to sign a full and final settlement declaration that was on their letterhead, and that ALL the people who had a legitamite claim all had to agree and sign a declaration. We signed their required declaration on the 5th August 2016, and have still not received settlement, despite having met all their requirements. We have been passed from pillar to post and have communicated with Mike Bekker initially, then Ryan Schneeberger (Ops Manager) and they have tried to be very 'clever' with their wording in using the they will 'process' payment at HO. This is another delay tactic in settling the amounts to the property owners whose property has been damaged by the work carried out by NMC. Some owners have given up waiting and paid for their own repairs and perhaps this is the intent of NMC, to delay even longer, so we all eventually get fed up with this corporate business that has wonderful sounding Core Values expressed on their webpage, that they are not living up to, in this instance. We know of three other owners who have experienced exactly the same as us. What will it take for them to follow through promptly on what they have committed to doing..... </p>
56 replies
119 months ago
Canon isensys MF217W - ADF/Scanner
<p>We purchased the above printer from First Technology in Feb 2016 and within a month the ADF and scanner quality was poor and only worked properly intermittently. We sent it to Durban Part Serve who are the authorised centre for Canon and they picked up a fault and replaced the ADF. This happened between 17/3 and we collected the printer from PMB on 11/4. During that time we did not have a printer! We run a business. On 29/6 we contacted Part Serve again as the ADF and scan quality was not acceptable. We spoke to First Tech on 1/7 to advise that Part Serve could not help and that the next resort is to contact the supplier to then contact Canon. Since the 1/7 we have received replies from First Tech saying that Canon are not getting back to them. This is a most unsatisfactory situation as a brand new printer has not worked properly and we now seem to be getting the 'run around'. We use this printer for business and it is affecting our service levels to our clients! We have spent a LOT of time attempting to sort this out but suppliers are just not getting back to us. We are hoping that complaining about this on Hello Peter, may result in us getting proper attention and resolution to this frustrating situation. </p>
0 replies
126 months ago
Deposit paid 30 July - still no spare supplied
We ordered and paid a 50% deposit on 31 July for a spare motor for a Russel Hobbs fan. We have phoned several times to Blomeyers and spoken to Sanvia and other people in the dept to find out where the spare is as we were told it would take 6 days and then 6 weeks. The latest call today 8/12 Sanvia is not in the office and spoke to Shashika who says that the order is 'on hold' and she asked us if we had paid the deposit. We sent proof of payment of the deposit shortly after we paid it and initially they could not tie it up but then confirmed that they have. This attitude seems to be so typical of this well established business in Pietermaritzburg and is not the first time we have been given differing information from different people and no customer service!
0 replies
126 months ago
Poor Service - poor attitude
My husband received sms to go to ABSA branch to renew his debit card, he did, consultant started processing new card including cancelling existing one, then had a problem with the bank system, they could not issue the card. Phoned our portfolio manager of our business account, he was with a client, and relayed a message to the consultant that he could not talk to my husband and that he must just pop down to Chatterton Rd branch to see him (24km away) plus he had been waiting for an hour already. My husband had to leave and do other things and then when tried to use his personal debit card it has been blocked!! as well as the company debit card. SO the cancelling process done at the Howick branch was not reversed, no new card was issued, tried calling portfollio manager and left messages......husband tried calling Card division as per sms and they were not help either as he told to phone landline from his cell (time is money and calls from cell phones are pricey) WHO IS THE CUSTOMER HERE??? I guess he who has the power to make life difficult with your money!
75 replies
132 months ago
Printer Cartridge Samsung M2070 & Printer taken
Our printer was taken by Samsung as the toner cartridge was used far too quickly as we know that we had not printed between 1000-1500 pages in 1mth. Printer collected on 5/6 and two weeks later we have had a totally unsatisfactory feedback. We were told that we would get the machine back yesterday. When asked if the toner cartridge is going to be replaced the person who we dealt with was not sure...neither the Samsung rep nor the Save Hyper person handling this have responded to us - we have had to chase them to get responses. The toner cartridges are expensive and this printer is used for me to conduct my business and for two weeks I have not had a printer!!!! Disappointing
76 replies
132 months ago
Samsung M2070 Printer
We purchased a new printer towards the end of 2014. In April 2015 we purchased a toner cartridge and at nearly R900 and had been told that it prints btw 1000-1500 copies. within one month the screen was saying that we needed a new cartridge. Cartridge was taken in to Save Hyper in PMB. Apparently as Samsung have lost R4m due to misclaims from others that their cartridges have been needed replacing sooner that they should Samsung now want to check the printer. Our printer was taken away on Friday 5th June and promised back a week later, 2 weeks later we still sit without a printer. We have contacted the Samsung rep as well as the staff member at Save but with a totally unsatisfactory response.
0 replies
132 months ago
Convert Cash to Card
I have not really used the kiosk at the PnP to check points and how all the benefits are meant to work on the Valued Shopper card system. I was very pleased when I visited the kiosk that I could convert points to cash on my card and it goes towards paying my shopping. Although it may seem obvious to a lot of people, PnP would do well to encourage their staff to be on the look out for people who visit the kiosk and perhaps make sure they don't need help, ask them if they understand how the whole system works......we all have choices as to where to shop and now I am going to ensure that most of my monthly shopping is done at PnP. I also am linked to the Vitality programme and got cash back too because of shopping at PnP. Their prices are definitely better than Spar.
76 replies
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5 Star
3 (30%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (60%)
1 Star
1 (10%)