SM
shatadi M
Active since Sep 2012
41
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0
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Reviews
41 reviews15 months ago
3 cheers for Lerato S
A million thanks to Lerato S who assisted me with a Sim swap efficiently.
53 replies
20 months ago
*******? *****? Explain
I've been a loyal premium paying client for overs 12 years now. Bidding farewell is closer than I had hoped. Guys, is multichoice under new management. After calling and emailing for the past months and getting mediocre responses what happened this time is really concerning, it's sad and by far *********. I canceled my dstv insurance after buying a house and got household insurance so it wouldn't make sense to have two insurances. Now after paying more than I should the past months, this month was slightly raised on the whatsapp I did the bill breakdown to check why. Guess what I was billed for- insurance which I canceled a long time ago. I angrily called and was told I accepted the insurance. I called the insurance department for 3 days in a row and I'm always caller number 70+ (no option for callback). I haven't paid my dstv and it's disconnected (fortunately they disconnected yesterday, in August they disconnected on the 1st exactly). I will open a case of theft if I pay my premium as I never agreed to that. Someone explain please
106 replies
22 months ago
The tone says alot
A big thank you to Mr Banyini. My son broke the TV. Already stressed I didn't need more. I called Momentum insure (my whole life is with Momentum). I was assisted by Mr Banyini, who was professional. He explained everything to my satisfaction. Unfortunately for me, my premium bounced and we were waiting for the late premium payment to clear. With that he informed me that my claim will be processed once payment reflects. He gave me a turnaround time and he adhered to that time (professional). On day of feedback, he assured me that he will get back to me before lunch time- I'm not sure if he didn't pack his lunch but he called before the proposed time. We get professional service all the time. It's rare to find professional, friendly and concerned care. Thank you Mr Banyini. I truly hope this was my last claim for the next 5 years
53 replies
31 months ago
Price UNLOCKED
I've been loyal to multichoice for about 10 years now on a premium package. With the price increase of everything I prefer a price lock when one is offered to me. My "normal" monthly premium is around R1200 which includes namola and insurances. Multichoice will send an sms indicating how much I need to pay. Due to unemployment and not having a fixed salary I make cash/eft payments and these would be made early in the month before the 6th of every month. Last night realizing that I have not paid my DSTV I whatsapp to get my balance as I did not receive an sms. To my surprise, I owe multichoice R300 more than normal- I'm on pricelock ending October 2023, toady is the 5th of October. Now what is working on my nerves is the unprofessionalism received from the call center agents. I called in twice and both times the phone was put down in my ear. The third time my call was taken by a lady named Bongiwe. She tried to explain and she also put the phone down on me. Is it wrong for me to want to know why I'm paying so much while on pricelock? Can I cancel everything all together before end of October? Can we get call centre agents who can read from a computer screen and telephonically communicate what they are seeing? If I'm not happy can we escalate the matter so that someone who has answers can explain. I'm sitting with a 1.5k balance which I WILL NOT pay as I don't know what the extra money is for.. As for the 3 ladies that hung up on me this morning, that was really unprofessional and disgusting service.
262 replies
31 months ago
RAju 911
On the 26th of this month after doing my groceries at Marko Carnival, I was unfortunately involved in a car accident as I was going onto the main road from them. Obviously shaken by the occurrence with kids in the car, I just couldn't deal. Kids were emotional, I was emotional it was a big mess. A gentleman from Makro by the name RAJU, stopped at the scene and checked on both parties. He was the "calm" I needed at that moment, the "relax, it's going to be ok" calm. He gave my shaken kids water and thoroughly checked if we were OK. I would like to thank Mr Raju for that, thank you for taking time and actually asking if we were ok. Thank you for being human with a care element. Thank you for your spirit of Ubuntu. Thank you Makro for having such people on your team.
131 replies
31 months ago
Obrigada
Mozambique trip from 5-10September. What a wow, like a real wow. Once you pay, it's game on. Max was awesome (host/ tour guider). Roadtrippers exceeded my expectations. Will be seeing the world with roadtripper packages. I'm inspired to travel. Thank you. A loud shout out to Max bathong, he outdid himself thle. Danko Maxie
131 replies
33 months ago
Nthabiseng lived up to her name
After months of trying to get showmax working on my phone FINALLY NTHABISENG FAKADE managed to Crack it. A big thank you to Nthabiseng who thought out of the box. I am a multichoice premium subscriber so showmax is inclusive in my package. My showmax worked well on the TV at home but could never access it on my phone. When I started enjoying showmax, I downloaded the application but it did not work. My email was in use and my credentials were invalid. I never received emails suggesting resetting my password. The reset link was sent numerous times and my matter was escalated 2 or 3 times with no success. Today Nthabiseng typed- I will send the link via EMAIL. She sent it and MY SHOWMAX is active on my phone. Night shift will never be the same again. Thank you again Nthabiseng
0 replies
36 months ago
Unregistered side sabotage hustle
So disappointed in the service I received this morning. My left front wheel has been giving me issues for months now, I initially brought it in late last year and was told that they can't see where it's punctured. This morning the tyre was flat and I decided to go to Tiger wheel and get it sorted. Got there, I was the first client. Got assistance, the puncture was identified and all was good. The guy doing the actual work offered me Nitrogen in the tyres, not knowing what Nitrogen was all about he explained. He then said the normal price is 200 and something but he'll do it for me for R150. Reluctant, after googling about Nitrogen in tyres I knew I was not interested. He patches my Tyre and shows me (grateful) he then asks me to go pay while he is fitting the tyre back in. As I'm completing my payment, my colleague whom I was with calls me. To my surprise a new puncture had miraculously been discovered as I was paying. Now the salesman is with us on this discovery- he is shocked as me and my colleague. The sales man says that repairing a side puncture is difficult and it needs some sort of special thing that they don't have there. The actual person who fixed my initial problem says that he can fix it and that he has the stuff to fix it. My biggest problem is that because I know I have a tyre problem I CHECK ALL MY WHEELS before departing. From work I saw the tyre hence my first stop from the hospital was Tiger wheel and tyre. When my car was being fixed on and was on the thing they put it on MY BACK WHEEL HAD NO NAIL IN IT. The guy fixing the tyre said he wants R150 for fixing this new problem with his stuff. I cannot get angry for spiritual reasons. So besides my new puncture, there are services offered by people on the floor at the company and cash is preferred. As I can't get angry, my colleague gave the guy R100 for his specialized service I wanted nothing to do with this sabotage. What I am grateful for is that Tiger wheel has a second person checking if the knots are *****ed in well. I was from night shift and had no energy to ask people their names.
53 replies
42 months ago
Cashing in from my pocket
So I missed a payment, the debit order did not go off due to me not having sufficient funds in my account on the last day of the month. I get paid and want to pay my account. To my surprise my initial premium of R1015 is now R1308. I call multichoice to try understand why the premium is so high suddenly. The gentleman who assisted me really tried to explain but I'm still very much confused. So apparently multichoice does not give grace periods anymore, the thing is NO ONE INFORMED ME!!!!!!!!!! Secondly, if multichoice does not give grace periods anymore, when the payment bounced WHY DID THEY NOT CUT THE SERVICE IMMEDIATELY?????? multichoice is really putting me in a financial crisis now. When it was decided on my behalf that I will pay an extra R300 WHY DID I NOT RECEIVE COMMUNICATION OF THE REVISED AMOUNT?????? LIKE THEY SEND WITH THE MONTHLY MESSAGES ABOYT THE AMOUNT DUE EXACTLY WHY AM I PAYING SO MUCH EXTRA?????????? IM TOTALLY PERPLEXED MY SERVICES ARE DISCONTINUED- I understand- no payment received. BUT now I'll be paying R300 extra for the remaining month which is about 24days. This does not make sense in any language. THE RECONNECTION FEE IS R50!!!!!!!!!!!! HAAI NO GUYS , NO
396 replies
42 months ago
Nolundi and Singwatha are too awesome
On the 29th of October 2022r I visited the Woolworths in Lakeside mall in Benoni. In a rush, I needed some sort of make up to gear me up for the event I was headed to.So I get to the makeup section/ department- there is no-one. Fortunately there was a lady just next to the section, I asked for assistance and she willingly attended to me. She was honest enough to tell me that she is not too familiar with this section but she will help me to the best of her ability. her name- NOLUNDI. She then called another lady SINGWATHWA. So now we are all standing there and trying to figure out which foundation goes well with my skin colour .We apply and wipe off, apply and wipe off for about 4 times. We forgot the name of the closest one. Then EURIKA!!!! We got it. MamSINGWATHA had an "I told you so" vibe LOL.. NOLUNDI kept reminding me that I said I needed eyeliner, but due to time I couldn't get one. I will return for it. I would like to extend my gratitude to these ladies, they were patient, all smiles and they made me look amazing for my event. Keep being awesome. Thank you very much.
0 replies
Review Distribution
5 Star
19 (46.34146341463415%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (2.4390243902439024%)
1 Star
21 (51.21951219512195%)