KT
Katherine T
Active since Sep 2012
9
Reviews
0
Industries
Reviews
9 reviews18 months ago
Excellent service
Excellent moving experience , with a great moving team
53 replies
57 months ago
Great Service & Product
I recently joined Rain and have the 5G premium package. So far the experience has been great. I had a great customer care consultant who answered all my questions when first enquiring about the product. The sign up process was quick and easy. The router arrived 2 days later, was easy to install & the SIM was activated within an hour. The speed has been amazing & I haven't yet had any buffering problems. I previously had a "fast" fibre line connection which was consistently running slow because of cable issues. I'm really happy I made the swap over to Rain.
53 replies
57 months ago
Bad Rental Agent
AirManaged has changed it's name to Propr. A caution to property owners thinking of using them. They don't seem to have a control on who they're renting the properties they manage to. I live in a small apartment block which has a property managed by Propr / Airmanaged in it. They have rented the apartment opposite me to sketchy guests. There are suspect goings on in the apartment, with unauthorised people gaining access to the building & cars parked illegally around the building. I have made a complaint to the owners of the apartment as well as Propr, but they claim they can't reach the guests to speak to them, as the people staying in the apartment aren't the people who they actually rented the property to. Be careful who you entrust your property to, to manage - you put your property, as well as the safety of others living in the block at risk, when you don't manage the process properly.
0 replies
59 months ago
Lack of Information On Order Status & Shocking Service
I paid for an order 10 days ago, but have received not update on when I can expect delivery. The status on the order stays "unfulfilled". I've called the call centre & once managed to get a consultant who said they'd call back, but didn't. I've tried to get through again but I'm put on hold for half an hour before I have to hang up as I've run out of airtime. I've emailed multiple times but no one responds. Is this company a hoax? Has my money been stolen? Shocking & unacceptable service
0 replies
63 months ago
Game sold me a defective KIC Fridge and Is Refusing to Take Responsibility
I purchased a defective KIC fridge from Game for my mother's care worker. It was delivered and has never worked as it doesn't get cold. A Game technician was sent out & it was confirmed that the reason the fridge won't get cold is that it was delivered without gas. He left without fixing the appliance & Game has refused to take any responsibility for the situation since then. It is now 2 weeks later, and I have lodged numerous email & telephonic complaints. The caregiver who has 4 children has been left without any fridge facilities for 4 weeks. The "customer care" consultants claim it's not a factory fault & Game is not responsible. There is no effort to replace or fix the fridge. Please can someone contact me to rectify the situation. I have paid Game R3500.00 for an appliance that has never worked. This is equivalent to theft of my money - a working appliance on delivery is required in order for the transaction to be valid.
56 replies
67 months ago
Excellent sign up service from Tiaan Roux
I received excellent sign up service from Tiaan Roux at dotsure.co.za. He was calm, thorough & polite, following up & making sure that I was comfortable with the car insurance policy I chose. He was very knowledgeable about the products & gave me a range of options to select from.
53 replies
125 months ago
NO RESPONSE TO COMPLAINT
I bought a voucher from Groupon which the supplier did not honour, and I need to get a refund / credit from Groupon. I have tried to email & call for 2 weeks, but no one gets back to me. The time waisted with the supplier & trying to get hold of Groupon is shocking, and to not even acknowledge daily emails, is not acceptable. The complaints telephone line cuts off so this isn't an option in terms of trying to contact the company. I would like to try and get someone to respond the complaint & advise next steps to being re-imbursed
0 replies
125 months ago
Inexcusable Service
I made an appointment to redeem a voucher with the Loenesa Spa which I had made with Groupon. The merchant did not pitch up for the appointment or contact me to cancel / re-schedule. I tried to call them while at the closed salon on various contact numbers but they didn't bother to pick up. A beautician called Lehana eventually SMS'ed me later in the day to say they had a geyser issue & she was \willing"to re-schedule. I'm not sure why she did not contact me to cancel the booking"
0 replies
133 months ago
Impossible to reach call centre or any branches
I have been trying to speak to anyone @ Telkom about transferring a landline & ADSL line to a new address on behalf of my pensioner parents. I have called the call centre, held on for 55 minutes & then had the phone disconnected, I have tried to call all the branches in Cape Town & only get an automated reply that no one is available. PLEASE can someone contact me as a matter of urgency as the move is now imminent & I need to know which branch to go to as a number of branches in my area have closed down
76 replies
Review Distribution
5 Star
3 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (33.333333333333336%)
1 Star
3 (33.333333333333336%)