VS
velile S
Active since Sep 2012
25
Reviews
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Reviews
25 reviews54 months ago
Unishaun more like unisham, terrible service.
I can only give them 1star for communication before you pay for your move. Used them for my move from Durban to Johannesburg last week. Firstly they couldn’t get my address correct. They kept changing the location to Midrand yet I communicated numerous times that it’s Johannesburg South. Otherwise they managed to not only to scratch all my furniture which was covered in bubble wrap, but also broke my bespoke couch beyond repair and a couple of the legs on my ottomans are broken. It’s a wonder all my mirrors were intact. There was no care what so ever given, when it came to to my furniture at all. I asked for a shuttle at delivery which I paid an extra R1200 for and they arrived with this huge truck after 19:00pm on a Monday. Which isn’t allowed into the complex. Had to ask family for their bakkie to help get things inside, which is such an inconvenience. Considering they had said they would deliver on the Saturday or Sunday. Never got a chance to unpack because I had work the next day. They sent an email claiming they would pay me back for the shuttle, still haven’t received anything. I’m am utterly appalled and disappointed at the level of mismanagement of my belongings. It’s the perfect example of you get what you pay for. Never had any of these issues when I moved to Durban. I’m livid. I wouldn’t recommend them at all. And unless I get my money back for the shuttle I’m taking this the legal route because they owe me way more than the shuttle payment.
0 replies
61 months ago
Malfunction indicator Light
I would like to place a formal complaint on Bosch Car service in Pinetown, Durban at the above stated address. I booked my car (A suzuki splash 2015 model) in for a (90 000km) service on the 28th of April 2021, however, the malfunction indicator light went on in the car on the 16th of April 2021, so i phoned them and told them this and changed my service date to the 19th of April 2021 so that the fault may be checked and a service may be done. I left my car at the Pinetown branch at 7am and got a quote at around12 pm the same day. I advised them as per the quote to only do the service and Transmission quoted, expecting that they have run a full diagnostics and cleared the issue with the malfunction indicator light. When I collected the car the malfunction indicator light was still on and the receipt i received excluded some items from their service quotation (so assume it was not checked or done). When I asked why the light was still on, the guy or mechanic stated that they need a full day to check that, yet he showed me a report showing that they checked it but never bothered to clear it. FYI i left my car with them the whole day they could have told me if they needed an extra day to do this. Besides the insult of trying to over charge me with this ridiculous quotation sent, he claims I'll have to bring the vehicle back on another day telling me I'm lucky to have my car back on the same day. I have no idea why the light is on and if its safe to drive my car. And for peace of mind I had brought my car in the fastest time I could. I need my vehicle for work and have no alternative transportation. I am driving around uncertain if my car may break down or burst into flames because some incompetent person believes, I'm "lucky" as he stated to have my car back after a service, I'm not even certain was done. To address the matter of the quotation, it states that i need new brakes and brake discs which i replaced at an approved company that deals with brakes (HiQ) in Dec 2019, and 2 months ago before heading to Johannesburg i had my brakes checked at (supaquick) and they were perfectly fine they rotated my wheels for me and my car drove fine. Now i have to go and get my car checked elsewhere for that malfunction indicator light so that i know if I can drive my car. I am completely appalled by the fact that they think its okay to give someone a car that's probably not safe to drive and claim they did a great job. I'd appreciate if car service or mechanics wouldn't try to take advantage of their customers, we are not idiots. Manita (reception)was very polite and professional, however, the guy who deals with the mechanics was completely rude and extremely unhelpful. I will not be servicing my car at any Bosch distributor again. I held this company at high standards but my experience with two branches has left me not interested in ever using you again. I will get my car checked elsewhere for the malfunction indicator light, however, I would like this to stay on your record so that noone else has to go through this again.
0 replies
82 months ago
Horrible service and comuunication
I have been waiting for over 2 months for this order to be finalised and Telkom call centre agents have been nothing but incompetent and unable to resolve this issue. In the beginning of May I applied for a move order for my ADSL after I moved out of my previous address. I was advised after a month in June by their call centre agents that this would not be possible since the flat I moved into has fibre. Thereafter I was advised to cancel my ADSL which has been pending since 5th June 2019 and apply for Fibre which ahs also been pending from the same date. I have been calling every second day since the 5th of June to no avail. A modem was sent to me via courier which was quite strange as this device normally comes with an installer. I would like them to collect this device as I have not opened the package since it was received. I have decided to cut ties with Telkom and move on to more reliable service providers. I would also like a refund of the amount charged and paid for the months I haven't been connected, these are June 2019 (Paid Bill) and the July 2019 bill sent resolved as I cannot and will not be paying for something that I don't have due to their incompetence and lack of care for their customers. This cancellation of all services is due to Telkom's lack of communication or any action for that matter.
0 replies
83 months ago
Horrible, slow, incompetent, unhelpful
I applied to move my ADSL line from my old residence to a new residence online. Before the date of moving I called and Telkom call centre consultant advised all was in order. The weekend before I called again and I was advised that the complex I moved into has fibre therefore they can not install ADSL and advised me to move to fibre bringing the price close to what I was already paying for my ADSL. On the day set for installation the 5th of June a technician came through but he was there to install ADSL and had no knowledge of the fibre. Now it July I have called every second day getting promises that someone would call me. they sent a modem but no technician. I have called and each time their agents say that there is nothing they can do. Then who can do it? they say they escalated it to a Manager but there's no proof of these actions and there's is no progress. I called today and was told the same generic nonsense. No confirmation, no action just your order has been put through. Its two months now and I am unable to do my studies after work because of this idiotic, incompetent display by Telkom. I only got the connection for ease of studying. I have exam next month and don't have the time or energy to fighting with them everyday for them to install a service that I pay for by the way.
0 replies
84 months ago
Discovery Insurance on Portable devices a complete rip off...
I complained about discovery's treatment on my matter over a month ago and they have dragged their feet on this. a month later I am still sitting with a laptop that doesn't work and obtained my own assessment done at Istore, and it was an accidental damage claim which is covered in my policy. They stated that it was mechanical failure. I even had to tell them to send someone to collect it for damage report to be done. they sent someone after week who took their sweet time to return when they declined my policy. Thami and Martha have been extremely rude and they refuse to compare the full assessment letter, with their one liner of a damage report. I really just want my laptop fixed. I cancelled my policy with them today after the back and forth but would like this matter resolved. I have reported them to the ombudsman. I want every cent I've spent back and my laptop fixed. I have proof that their assessment was incorrect and done out of bad taste. I have no problem with them with car insurance but with household content especially electronic read their fine print its a complete rip off. This was my first claim on the laptop, and definitely the last with them. to top it off they sent me a updated policy with incorrect addresses after exchanging emails.
0 replies
85 months ago
Terrible service. Insurance on portable devices not worth it.
Terrible service for device insurance, firstly they tell me they don't have a service provider in my area. I am in one of the major cities in South Africa (Durban), then they expect me to look for one and kept pressuring me to a damage report. I paid insurance to avoid that. They later send a provider to me after I complained, then took a week to give me progress. The contract never stated any exclusions to why they would decline my claim. They tell me that the damage report came in a component failure and not physical damage or theft so they would not cover it. Which makes absolutely no sense as their contract says nothing about the exclusions to the claim. So in short they will only fix an item that has been deliberately damaged but not one that was damaged by a system failure. I'm mostly appalled by that this information was not shared before I wasted thousands paying insurance with them. I request either they fix the laptop or return it and cancel my portable device insurance with them. What am I paying for anyway. complete nonsense really. The car and health insurance is great but I will not be covering anything else with them anymore thanks.
56 replies
85 months ago
Macbook Air sub-standard, Warranty a total rip off
Their devices are nonsense and their warranty is deliberate. I purchased a MacBook from FNB last year. Two weeks ago I tried to get hold of their device provider (digital planet) of which all they did was miss call me. My laptop went blank. I took it in for repairs through insurance and they advised me that the damage was a component failure which they do not cover. My warranty is 12months and its been almost 12 months. I still have 13months on a 24month contract to pay for this device but it can't be fixed because the people at digital planet claim my warranty just expired. So I'm sitting with a dead computer. I don't understand how a brand new machine that hasn't been dropped or had any physical harm occur to it just goes dead without any cause. I want them to own up and replace this laptop I can't be paying for something that they sold that is substandard. Please note this was not a pre-owned MacBook it was a brand new MacBook from the box. Fix this I can't be paying so much for nonsense. Nothing was wrong with it and then one day it just went blank.
0 replies
85 months ago
Macbook Air sub-standard, warranty a total rip off
Their devices are nonsense and their warranty is deliberate. I purchased a MacBook from FNB last year. Two weeks ago I tried to get hold of their device provider of which all they did was miss call me. My laptop went blank. I took it in for repairs through insurance and they advised me that the damage was a component failure which they do not cover. My warranty is 12months and its been almost 12 months. I still have 13months on a 24month contract to pay for this device but it can't be fixed because the people at digital planet claim my warranty just expired. So I'm sitting with a dead computer. I don't understand how a brand new machine that hasn't been dropped or had any physical harm occur to it just goes dead without any cause. I want them to own up and replace this laptop I can't be paying for something that they sold that is substandard. Please note this was not a pre-owned MacBook it was a brand new MacBook from the box. Fix this I can't be paying so much for nonsense. Nothing was wrong with it and then one day it just went blank.
112 replies
86 months ago
FNBs stance on anything Foreigner is appalling
This bank changed my international atm card and transaction limit without notifying me yesterday now I have things I pay for every month on my cards like Netflix and can’t make those payments because they blocked my cards on the pretense of protecting our accounts from fraud. Had I been notified in time would have made arrangements but now I’m stuck with payments to make before all my accounts are placed on hold this weekend because they blocked me from any transaction and tell me that I have to tell the bank when I travel like a little child who has to report to their parents every time they do or go anywhere. This was never the case when I’ve travelled out of the country and I am highly frustrated and irritated by their stance on anything foreign. I’m not even from here so when I have an emergency I won’t have access to my accounts if I had to leave the country without telling it to the bank. Fix this and today FNB I’ve wasted enough airtime calling you people.
56 replies
86 months ago
Harrassed for paying more...
Last month in February I received a call from your legal representatives for paying half the required instalment for the first time since opening my account. We made an arrangement that I can pay the amount of R1000.00 per month for 3 months, however I mentioned that if I got a little more cash that month I would try to put it towards my instalment which I did. That call was charged on my account adding to the expenses of the account. Before the 1st of March I made the instalment payment for March in full and an additional R500 meaning my account remained R500 in Arrears. My problem is that I got another call and SMS which they have to charged me for after I made an arrangement showing that the problem was that I paid more than I had arranged. I made a sacrifice and made the payment out of honesty and because I don’t want bad credit. This sort of harassment is highly uncalled for considering that I made arrangements last month and I don’t have money laying around hence I am not trying to be evasive or trying not to pay for my account shown by my sacrifice to ensure that I try to pay it off a quickly as I can. I feel I am being treated unfairly and being harassed for trying to be honest. I would really appreciate that you contact your legal team and advise them to stop harassing and demanding payments for something I already made arrangements for. And stop behaving like I have owed you money for months on end. I am going through a rough patch like any normal person does and harassing me will not make it any easier on anyone or make money appear in my account miraculously. I will be taking it up with the abutsman if this harassment continues and you continue to charge me for every call or SMS your legal team makes to me as there was a arrangement hence no reason to keep calling and charging me every month for it. The statements come late but I have always managed to make my payments and only paid partially in February for the first time since opening my account with you. I have also continued to try to cover that partial payment every month. Stop the harassment.
56 replies
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5 Star
0 (0%)
4 Star
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3 Star
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2 Star
8 (32%)
1 Star
17 (68%)