LN
loretta N
Active since Oct 2012
34
Reviews
0
Industries
Reviews
34 reviews4 months ago
Customer Care
We’re quick to run to this app when things go wrong, today let’s give a little credit. Yes my ordered didn’t arrive within 60mins but that’s due to flash thunderstorms we experience from time to time. Although I understood this, I was credited my delivery fee. Thank you for acknowledging and treating your consumers well, I hope it wasn’t deducted from the driver. All the best with the festive madness and hectic weather conditions.
0 replies
16 months ago
Never Again!
Hi, I took my mom & Gran to your Sandton City Branch today, thought it would be a treat for them as they’re visiting me from out of Town. We arrived and we sat, we were welcomed nicely, our drinks orders were taken, by the time we wanted to order our food, we couldn’t find our waiter but another gentle stepped in and assisted. Everything went south from there, I order a 1l ****** drink and saw the waiter rinsing the glasses with left over ice water from the ice bucket, he literally dipped it in with his hands and poured it into the other glasses, our food took extremely long, and we had to ask for it from the manager. When it came out, it was ice cold, my gran ordered ribs & chicken lemon & herb as she can’t eat spicy food, but the chicken was spicy and they gave her some cheese sauce instead of lemon & herb, we ordered burgers, the patty was more mince than a solid patty. We weren’t offered any sauces with our meals, and we had to keep asking for everything. I understand it’s festive season, but this was a horrible experience, on top of that, both my mom & gran got sick after eating their food, they both have runny tummy’s, my mom had the ritz burger and I suspect the prawns were off and my gran from the spicy chicken, I couldn’t finish my food, I was going to give it to a homeless person but couldn’t risk putting a stranger in danger. I am extremely embarrassed for choosing your establishment, it was a terrible experience.
0 replies
20 months ago
Worst Service by Management!
I just canceled my membership at Morningside Planet Fitness due to a rude member, but even more so because of the manager, who made the situation worse when I sought his help to resolve it. I was using the stair master, which, to my knowledge, has a 30-minute cap and a 5-minute cooldown session. Next to me was a man who kept leaning over to look at my screen. Eventually, he told me my time was up and that I needed to get off so his partner could use the machine—she was on the treadmill at the time. I told him I was cooling down and that, as we pay the same fees, I have a right to do so. He continued to yell, so I put my earphones back on, finished my cooldown, and went to reception to speak with the manager. I explained to the manager that I found it rude that the man repeatedly interrupted my session by leaning over to look at my screen and staring at me with an "unimpressed" expression. I felt bul**** and uncomfortable, and I asked the manager to do something about it because I didn’t want it happening to anyone else. He responded by telling me that the time limit for the machine is 20 minutes during peak hours and that I had exceeded that. I apologized, saying I didn’t know because there’s no sign indicating this. I also explained that I use the machine daily, and the automated cut-off time is 30 minutes with a 5-minute cooldown session. I told him that the appropriate way to handle such a situation would be to politely talk to someone or seek help at reception, not to yell and bully others to get off a machine. The manager said he would speak to the member after he finished, as "two wrongs don’t make a right." I emphasized that this wasn't about right or wrong but about treating people with respect. I told him that addressing the issue now would be better than letting me leave upset. He responded, "I don’t think ruining someone else’s day is right just because he ruined your day." This back-and-forth went on for a while, and I ultimately decided to cancel my membership on the spot. It was clear to me that the manager didn’t care about how I felt, and fixing the situation wasn’t a priority for him. He said he couldn’t cancel my membership and didn’t offer any solutions, staring at me blankly as though he wasn’t going to do anything. I told him I wouldn’t leave until my membership was canceled. At that point, he said he would talk to the member right away. When he finally spoke to the man, they ended up laughing together, and I left feeling humiliated. I then called the call center and explained the situation. The agent was extremely helpful, but by that point, I didn’t want to return to that gym—or any Planet Fitness for that matter. I’ve never felt so upset and unwelcome at a place I visit regularly! I encourage you to listen to the call to understand the severity of the issue – PFQ-225287, or have the manager listen to it, though I doubt he would care. I highly suggest that you put your managers through customer care training to prevent situations like this in the future. But I’m done!!!
371 replies
23 months ago
Charge for app cancellation
Recently booked on their app, I tried to make changes but didn’t want to go through with it, I cancelled thinking I was cancelling the changes but it cancelled the entire ticket. Upon calling I was informed it would cost R870 to reinstate the ticket. In all the apps I’ve used, the cancellation process to confirm an action before you cancel, in this case that didn’t happen, every app confirms an action, even payment is confirmed multiple times before it’s done. I called to ask if they could reinstate the ticket and informed them of the error but they refused to and I have to either pay or place the ticket on hold. You need to have a look at your app, it’s ludicrous that there is no cancellation confirmation! I will be taking this further with CPC.
0 replies
33 months ago
Amazing Service
First time I’ve ever used this app, I ordered the incorrect item by mistake and Mzilkazi (excuse the spelling) was amazing!!! Patient, kind and got me what I needed. I forgot to mention how quick they are too!! THANK YOU, I’m sold!
60 replies
34 months ago
Amazing service from Tlelima
Nelson MS - assisted by Tlelima. The best service we’ve received in a long time, thank you very much, we honestly should have tipped you more 🫣 Oh yes, the food and drinks are good 😊
0 replies
34 months ago
Worst after sales
You guys have the WORST after sales service!! I bought a headboard in May, received it damaged and logged a call, after much trouble they said they’d collect it, the collection guy called told him I’d be home the next day he agreed to pick it up and two weeks later I’m still waiting for collection for an item that I don’t have space for!!!
53 replies
36 months ago
Horrible delivery service
I received a call yesterday to say my order was ready for delivery and I need to make sure I’m home to take delivery of the product and to ensure I check it and make sure its working. I took the day off as I wasn’t given a time of delivery. At 2pm today Wednesday 03 May, after trying to find out what’s happening, I was told it arrived 3hrs ago. Your driver just left it outside, he didn’t make any effort to call, so why did I take the day off if he’s just going to leave it outside? The machine is still sitting outside after I called fo complain about it, and honestly I’m not fetching it.
53 replies
42 months ago
Extra black tag charge
It’s been three months and I’m still being charged for a black tag I never signed up for, my original contract was a normal one and all of a sudden it switched to a black tag which I’m being charged an extra 100 bucks for. Please correct this and refund me my money!
0 replies
44 months ago
Still no resolve since March
I requested info regarding my annual group life payback, this was in March, we’re in September and I’m still waiting, I have a trail of reference numbers but no resolve. When I call I get transferred to multiple people who can’t help me!
74 replies
Review Distribution
5 Star
15 (44.11764705882353%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
19 (55.88235294117647%)