KA
Keegan A
Active since Nov 2012
6
Reviews
0
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Reviews
6 reviews69 months ago
Poor customer service and accounting - Tech guys are the only ones doing their job!!
There has been an issue with my billing - I subscribed for D/O deductions, but my invoice says my payment method is EFT. Even though my account gets debited every month. I was being billed for someone else's account (someone who has the same first name as me) for a number of months, and one month i was charged for both mine and this other person's bil. As a result of this billing error, the ISP owed me money (more than half the cost of my bill) which only became a factor after i asked for a cancellation. I provided all the information i got from the electronic D/O company (netcash) to them. Shortly after this, I requested to extend my month-to-month contract for another month (given this billing issue, because i still needed internet). I then received an updated statement stating that i owe an amount - which i assumed was the amount i owed (for the extension) offset with the amount owed to me - which i then paid via EFT. I then get my internet switched at the end of the original cancellation date - turns out they didn't apply my extension and switched off my internet. I then requested them to switch on my internet for the extended month, and then i got debited for that, when they already owed me money. I contacted the accounts department and the customer care departments but i get no response - there is no direct contact number available for the accounts department, only an email and they're not using it to contact me on this matter.
53 replies
69 months ago
I’m done
A package was sent to me as a gift, and because the initial invoice sent to dhl by the shipping company didn’t have the individual sender’s details on it, I’m now being charged an amount for tax - one which is almost the value of the gift I’m receiving. Now my package is being held at ransom until I pay, which is unfair. Siena in the payments department was in the process of confirming a write off, but she’s been off and now my package is just on hold. This is unfair and I’ve spent so much money on airtime phoning around and on hold, being transferred to various departments and I’m sick of it.
106 replies
72 months ago
Poooooorrr customer service
On the 5th May 2020 I paid for an order and was confirmed. Been patient while waiting for my delivery and checked the progress daily (after receiving my tracking number on the 19th May 2020). On the tracker, my order says it was delivered the 26th May 2020, I received nothing. I then contacted them telling them this, but no real response, just an automated one. I’d like a refund or my order, but they are non responsive.
315 replies
78 months ago
Bearing the brunt of Telkom's poor connectivity and service
Telkom's connections for home and mobile internet is poor!!!!! ---Disclaimer: I complained about this issue, on the customer portal, for the first time on the 8th of November 2019 (even though its been happening for months. Its been 2 weeks and I haven't received a response yet--- My home LTE is disconnected every morning when we wake up and when we get home - seems like when its not used for long, the signal gets weaker - and when I am connected its not that fast either - even for a 4mb line. I cant even upgrade to an uncapped package because I have to wait for 2 months before my 24 month contract ends, which is ridiculous - cancellation fees work out to 6 month's worth of premiums so I may just wait a couple months and see how much it decreases by. That's my only option at this point, because i don't want to continue with this package for longer than i have to. The mobile routers, we cant connect to (intermittent issue). "Incorrect password" message is seen even though the correct password is inputted. Sometimes when I select to "forget this network" and then search for it again and enter the password, it connects (but mostly doesn't work). When it is connected, it disconnects randomly (weird) and then struggles to connect again. All i want to do is be connected when I'm mobile and when i'm at home, and that's what i thought I was getting when I entered these Telkom agreements, but its becoming more of a burden to make sure you're connected than actually using the services they provide. I feel like I'm paying money in vain here!!!
0 replies
82 months ago
Manual processes making life difficult
Tried to change my bank details at the start of June 2019 - but wasnt changed in time because of the manual processes i.e. I had to go into a club (Brackenfell) and changed it by filling out a form (no ID required). So I ended up getting debited on my old account at the end june and incurred costs for returned debit orders. On top of that got blocked from the gym - then paid via EFT days later - my account still got pinged a week later. I then sent a cancellation e-mail to the "home" club (Mitchells Plain) on the 16th July 2019 - speaking to a consultant on the phone that same day inquiring if they've sorted my debit order issue yet - the consultant confirmed that they are investigating the status of it and also acknowledged receipt of my cancellation e-mail and told me that they will get back to me and still havent heard any feedback. I called back a 2 days ago asking for the consultant but the receptionist on the phone said that consultant was off - i then asked to have someone call me back, but was told to call back in 5 minutes (couldn't even take the time to take my name and number) I'm just done having to go through so many manual channels to get things done - we're in the 21st century, things could be so much more convenient for both the consumer and service provider.
0 replies
87 months ago
Game Zevenwacht - so disappointing
I purchased 2 Samsung products at Game Zevenwacht on the 15th of October 2019 - I purchased a Fridge and Washing Machine. The washing machine works perfectly, however, the fridge started making a some weird noises a couple weeks later. I was initially advised that if any problems occur within 7 days i should contact them and they will arrange for a straight swap with a new unit. When i called, that duration had already passed (2 weeks later) - i was then advised by a game employee by the name of "Innocence" that he would contact Samsung and arrange for a technician to see the fridge. When the technician came out, he advised that it is indeed an irregular sound and advised that if we want a new unit, we should contact the store to arrange this. I subsequently called the store to organise this (1 month or so has already passed at this point) - I was advised Innocence that he would contact samsung and come back to me. It was now December 2018 and i still had no idea what was going on. I called the store multiple times, leaving messages with "Gillian Greene" (the initial sales employee) who said that she will ensure that she will either get back to me or have innocence do that (which never happened). I am no in a position where i have a noisy fridge which i need returned, but nobody from Game Zevenwacht is assiting me to do this. I have been unable to find time to go to the store as i expected it to be a simple enough process to arrange over the phone.
105 replies
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1 Star
6 (100%)