NM
Nicky M
Active since Nov 2012
29
Reviews
0
Industries
Reviews
29 reviews6 months ago
1-Star Review: Extremely Frustrating Experience with DotSure Pet Insurance
I’ve been trying to add another pet to my existing DotSure policy — what should be a simple task has turned into an absolute nightmare. Because my policy is up for renewal this month, I can’t do it online. So, I tried phoning the call centre… and that’s where the frustration really began. I’ve now spent nearly 30 minutes of airtime trying to get through. Each time, I’m put on hold for over five minutes, only for the call to drop. When I finally did get through, I was transferred to an automated box with three irrelevant options — and then the call dropped again! Honestly, is anyone actually working there? For a company that prides itself on customer service, this experience has been absolutely shocking. All I wanted was to add a pet — not spend half an hour listening to hold music and getting nowhere. Very disappointing, DotSure. You can and should do better.
53 replies
7 months ago
Repeated late deliveries
I am extremely disappointed with the repeated failure of MyRunway to deliver on the service promises made to customers. On 23 September 2025, I placed an order (order no 250923700345930)(2 items) with the clearly stated delivery lead time of 1–3 working days for main centres. Living in Pretoria, I expected delivery by 26 September 2025 at the latest. Instead, I have now received yet another delay notification, worded in an unprofessional and dismissive tone, suggesting my order will be “fashionably late.” This attempt at humour is inappropriate when customers are facing repeated service failures. This is not an isolated incident. On 25 August 2025, I placed order 250825700468138, also with a 1–3 working day lead time. That order only arrived on 2 September 2025, well outside of the promised timeframe, with no apology or explanation. I have been a loyal customer of Runway Sale/MyRunway for over a decade, but this pattern of broken promises, lack of accountability, and poor communication is unacceptable. They are advertising timelines that they consistently fail to meet. This amounts to misleading customers. I therefore expect: A written explanation for the repeated delays. Confirmation of the exact delivery date for my current order. Clear communication on what corrective measures MyRunway will put in place to prevent this from continuing. Should this matter not be resolved satisfactorily, I will have no choice but to escalate my complaint further and reconsider my loyalty to the platform.
0 replies
9 months ago
Great and effecient service!!!
I just want to give a thanks to the way my final claim was handled. I submitted all docs on 17/07/25, on 18/07/25 was notified the claim was approved and on 22/07/25 I received the payment and was able to settle the outstanding account with the doctor. I was a pleasure in dealing with your company in this process.
0 replies
11 months ago
Absolutely Unacceptable – Discovery Bank Has Left Me Stranded
I am beyond frustrated with Discovery Bank right now. Their mobile banking app has been completely offline for over an hour, and there is no alternative way to access my funds. I urgently needed to make a time-sensitive transaction, but I'm completely locked out of my account because even the verification codes are routed through their now non-functional app. This is a critical design flaw that shows a shocking lack of foresight. To make matters worse, the call centre is completely useless – no answers, no timeline, no resolution. I’ve spoken to multiple agents who clearly have no idea what’s going on and are unable to offer any meaningful help. Discovery Bank is basically shrugging off the situation, leaving customers like me stranded without access to our own money. This level of service is not only ***********, it’s irresponsible and unacceptable. When a bank fails at the most basic function – allowing clients access to their own funds – it raises serious questions about trust, reliability, and customer care. Discovery, do better. Your clients deserve more than silence and excuses.
232 replies
11 months ago
Absolutely Terrible Experience with Asendia – Avoid at All Costs
I am beyond frustrated with Asendia. My package was supposed to be on a flight on 3 May 2025, but that flight was delayed — and since then, absolutely nothing. It is now well past that date, and no new flight has been scheduled, no updates have been provided, and my package appears to be stuck in limbo. I placed an order with Temu on 28 April, paid the necessary taxes on 1 May, and the last communication I received was on 3 May, stating only that the flight had been delayed. That was the last shred of information anyone has given me. Trying to get help from Asendia has been a complete joke. Their so-called "chatbot" is utterly useless — no human follow-up, no accountability, and no actual answers. I’ve tried multiple times and have received zero responses. Even Temu, the seller, is left in the dark because Asendia isn’t giving them any updates either. How is a shipping company this disorganized and uncommunicative still in business? This level of service is completely unacceptable in 2025. If you’re considering using a service that partners with Asendia, think twice. I will avoid any platform or store that uses them going forward. It’s not worth the stress, delays, and complete lack of transparency.
0 replies
12 months ago
Numerous issues with incedent date and supporting documentation
I am yet again having issues with my Kaelo Gap Cover, which is underwritten by Centriq . My son needs to go for a tonsillectomy on 29 April 2025. I visited the ENT on 28/03/2025 and the procedure is booked for 29/04/2025. I did get authorisation from my medical aid on 31/03/2025, but was notified that there is a co-payment that needs to be made to the hospital. On 31/03/2025 is submitted the claim for the co-payment via the Kaelo online portal and also phoned to confirm that the claim was received and it was confirmed that it had received. I submitted the letter from the ENT for the procedure as well as the authorisation letter from the medical confirming the co-payment amount. On 2 April I received an email from Kaelo requesting further documentation from me and indicating that the incident date was 29/03/2025 which was incorrect. I then phoned them on 03/04/2025 explaining them that the incident date is incorrect. I also emailed them the authorisation letter from the medical aid as well as the letter from the ENT confrirming the procedure on 29/04/2025. Ad this is a future dated procedure, there will, logically, not be a hospital account nor a medical aid statement as the procedure had not taken place yet. I also stated in the mail that the incident date is incorrect. On 04/03/2025 I received a mail confirming that the supporting documentation has been received. On 07/04/2025 I received yet another mail from Kaelo requesting a hospital statement for 29/03/2025 as well as medical aid statement for 29/03/2025. Again, the incident date was noted as 29/03/2025. THE DATE FOR THE PROCEDURE IS 29/04/2025 AND NOT 29/03/2025. There will not be a hospital statement nor a medical aid statement as the procedure requires a co-payment as well the simple fact that the procedure has not taken place yet. I am at my wits end with having to explain this and I am hoping someone higher up will contact me in order to get this resolved. At this stage I am wondering if this is a stalling tactic to delay the pay-out of the claim...
116 replies
12 months ago
Numerous issues with incedent date and supporting documentation
I am yet again having issues with my Kaelo Gap Cover. My son needs to go for a tonsillectomy on 29 April 2025. I visited the ENT on 28/03/2025 and the procedure is booked for 29/04/2025. I did get authorisation from my medical aid on 31/03/2025, but was notified that there is a co-payment that needs to be made to the hospital. On 31/03/2025 is submitted the claim for the co-payment via the Kaelo online portal and also phoned to confirm that the claim was received and it was confirmed that it had received. I submitted the letter from the ENT for the procedure as well as the authorisation letter from the medical confirming the co-payment amount. On 2 April I received an email from Kaelo requesting further documentation from me and indicating that the incident date was 29/03/2025 which was incorrect. I then phoned them on 03/04/2025 explaining them that the incident date is incorrect. I also emailed them the authorisation letter from the medical aid as well as the letter from the ENT confrirming the procedure on 29/04/2025. Ad this is a future dated procedure, there will, logically, not be a hospital account nor a medical aid statement as the procedure had not taken place yet. I also stated in the mail that the incident date is incorrect. On 04/03/2025 I received a mail confirming that the supporting documentation has been received. On 07/04/2025 I received yet another mail from Kaelo requesting a hospital statement for 29/03/2025 as well as medical aid statement for 29/03/2025. Again, the incident date was noted as 29/03/2025. THE DATE FOR THE PROCEDURE IS 29/04/2025 AND NOT 29/03/2025. There will not be a hospital statement nor a medical aid statement as the procedure requires a co-payment as well the simple fact that the procedure has not taken place yet. I am at my wits end with having to explain this and I am hoping someone higher up will contact me in order to get this resolved. At this stage I am wondering if this is a stalling tactic to delay the pay-out of the claim...
290 replies
21 months ago
Great Experience
Fast service, never had any issues. Deliver when promised.
0 replies
21 months ago
Babd service, wrong products, what you order is not what you get!
On an order of 4 items 2 were incorrect. I ordered a Paw Patrol Taking Chase plushie for my son's birthday and what I received was a cheap knock-off. It is nightmare inducing! It cannot talk like advertised. It looks more like a Chihuahua than an Alsatian. My son would be traumitised if I had to give him this monstrosity! I also ordered a balance bike for him in green and brown and they delivered the wrong colour! Its black. If I wanted a black bike, I would have ordered a black bike! They are easy to complain about Temu and Shein undercutting them but Takealot cannot even get a simple order correct! I have never had ANY problems with my Shein & Temu orders. Will not order from Takealot again.
0 replies
27 months ago
Extremely Disappointing Service from DPD Laser Couriers - Waybill RS85014862
I am writing to express my extreme dissatisfaction with the service provided by DPD Laser Couriers regarding my delivery with waybill RS85014862. Despite confirming the delivery address and time on January 30, 2024, my package has not been delivered for two consecutive days. This level of inefficiency is unacceptable, and it is frustrating that even after taking the initiative to phone in and provide accurate details, the delivery has not been executed. This lack of competence and disregard for customer commitments reflects poorly on the company's reliability. I expect a prompt resolution to this matter, and I hope DPD Laser Couriers will take immediate corrective action to prevent such incidents from happening in the future.
0 replies
Review Distribution
5 Star
7 (24.137931034482758%)
4 Star
2 (6.896551724137931%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
20 (68.96551724137932%)