HD
Hannes P
Active since Feb 2010
36
Reviews
0
Industries
Reviews
36 reviews8 months ago
Does not deliver or complete service
Had a problem with my Garage Door, phoned Tanyas Garage Door Services and a technician came out to acess the door. A quote was given which I accepted. Turns out the technician could not finish the work as he did not have the right parts. Melissa demanded I pay them the full price before the technician leaves. The parts they fitted cost about R140.00. I declined that and paid them a deposit of R1000.00. A second invoice was send now for a reduced amount which were not accepted. Melissa then send me threatning WA’s trying to intimidate me. This company operates under other names as well. The invoice was from Garagedoor Repairs 24/7 and the technician had Extreme Garage Door branding on his vechile. So, I am now left with a Garagedoor that is still not working. Very bad service from this company! Do not use!
0 replies
13 months ago
A Disappointing Turn of Events: From Excellent Customer Service to Frustration
Winning a national garden competition on News24 in November 2024 and the sponsor: Starke Ayres should have been a rewarding and celebratory experience. Initially, my interaction with Starke Ayres Garden Centre—specifically with Mr Richard Morris at the Rosebank, Western Cape branch—was exemplary. His willingness to facilitate the redemption of my R1000 gift voucher, despite the geographic limitations, showcased exceptional customer service. The fact that he arranged to send products to Gauteng using their internal courier was both proactive and reassuring. However, my positive experience took a frustrating downturn. As per Mr. Morris’s instructions, I sent the original voucher to Postnet Claremont at my own expense. Despite following through with his request, he has since become completely unresponsive. Repeated attempts to contact him—both via WhatsApp and phone—have gone unanswered. Furthermore, he has not collected the voucher, leaving me without the promised products and with a growing sense of disappointment. The lack of follow-through is unacceptable, especially from a brand as reputable as Starke Ayres. A customer should never have to chase down a representative for what is rightfully theirs. If Mr Morris was going on holiday, it would have been professional to ensure the matter was resolved beforehand or to delegate the responsibility to a colleague. Instead, his silence has turned an initially positive experience into one of frustration and disillusionment. I sincerely hope Starke Ayres takes note of this issue and improves their customer service protocols. A simple follow-up or an alternative solution could have easily prevented this negative outcome. As it stands, what should have been a proud and rewarding moment has been overshadowed by poor communication and unmet promises.
53 replies
15 months ago
Metrofibre Misleading Promotions
I saw a special for FTH from Metrofibre during the Black Friday period last year. I was with Axxess at the time. I changed from Axxes, signed up with Metrofibre, and received order number 20241024-065425. Once the fibre was installed and I checked my connection speed, I saw that it was running at the regular speed (25Mbps) and not the increased speed of 75mbs which was advertised. I got a call back from Metrofibre after complaining about this and was informed that since I am not from a poor area, this package did not apply to me. This was never stated in the promotion. I think this is false advertising and highly discriminatory.
53 replies
23 months ago
Poor Service continues at Ninety One
I'm extremely disappointed with the service I've received since transferring my Living Annuities to Ninety One. From the beginning, I've encountered nothing but poor service. I couldn't access my account for weeks and despite numerous excuses, I didn't receive any real answers. Although the first month's payment was accurate, the second month's payment was significantly reduced. When I inquired today, I was told that SARS was to blame. Wasn't Ninety One supposed to inform me that they received a tax directive from SARS and warn me about a reduction in income and what actions I should take to minimize this? My tax percentage went from 16 to 23%. As a pensioner, I rely on a stable income and I cannot recommend Ninety One to anyone looking to manage their investments. While their funds perform well, their customer care skills are severely lacking.
53 replies
25 months ago
Poor Service from Day1
I should have read the reviews here on HelloPeter before transferring my Living Annuity from Allan Gray. Communication is haphazard and if you do not constantly following up with them, nothing happens. Allan Gray transferred the LA on 28th March, but to date, it is still not reflecting on 91's side. I phoned again this morning, to be told that they still are awaiting docs from AG. These were emailed by AG to 91 on the 2nd of April, but no action was taken by 91. I suppose I must be delighted with this poor service. From the "A supervisor will call you back", nothing comes. If it starts like this, I have no confidence in 91's abilities. I am regretting my decision already!
106 replies
34 months ago
Bad service
Villieria and Head Office are useless! Had a problem with the service at Villeria Golwagen and informed both Villeria and the Head Office of my bad experience via email on 28th June. No response or acknowledgement to my emails to date.
120 replies
55 months ago
Aramex Global Shopper Pathetic Service
Aramex Global Shopper is a great idea, but badly run and executed! Once your parcel is in Johannesburg, it can lay there for weeks! You have to phone them to escalate and escalate again. If one look at their Facebook page, there is not one customer with raving reviews! They can also work on that poorly designed website and procedures as once THEY decides that your parcel contains a certain item, (like weapons and ammunition in another customer’s case) there is no way to change that. Also once you uploaded your invoice and it turns out to be the incorrect one, no way it can be changed. If one imports several packages, there is no way to give them friendly names to differentiate between them. Aramex Global Shopper might be cheaper than Ship7 and MyEU parcel, but they are the worst in customer service.
0 replies
62 months ago
No Private Banker at FNB
I had a problem last week and ask my Personal Banker, Ms. Estee van Dyk to call me back. When I heard nothing of her today, I phoned again and were told that they will send her a message to phone me back. Never happened. The Private Banker story at FNB is a complete fabrication and a waste of time.
56 replies
65 months ago
Ultra Slow Service
I use Aramex Global Shopper often. The parcels move very quickly from overseas until they get to Johannesburg.Then it is if your parcel just is not important anymore. And playing the Blaming Game is a favorite. If it is not Customs then it is the CV Cage (whatever that may be). Parcels are lying for two weeks to be cleared through Customs and once they are cleared it takes several days to weeks for them to get to you. Last week it took Aramex three days to deliver two of my parcels after advising me that it is out for delivery on the first day. Yet we have to listen to their telephonic message of how impressed we should be with their Lighting fast service.
0 replies
66 months ago
The worst service from FEDEX!
What horrible service! A shipment for me coming from the USA disappears and nobody knowing where it is. One person telling me it is in Pretoria, the next telling me it is a Ghost Parcel and I spend almost an hour on the phone to Fedex, only to have them put the phone down on me when I demanded to speak to a supervisor. So, I send an email to one of the Agents, but she does not return my call. I paid the customs duty on the parcels and got confirmation from FEDEX that it was recorded, yet another agent tells me that it is not paid. Nobody at FEDEX seems to know what is going on.
53 replies
Review Distribution
5 Star
3 (8.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
18 (50%)
1 Star
15 (41.666666666666664%)