AL
andrea L
Active since Dec 2012
38
Reviews
0
Industries
Reviews
38 reviews43 months ago
Great Company
Thank u Jaime for your exceptional customer service. You went above and beyond my expectations.
0 replies
44 months ago
Fibre - unbelievably terrible service
Unbelievable that no one has contacted me yet. Waiting for Siya and Yanga to contact me.
74 replies
45 months ago
Fibre cancellation - Your staff are confused
I need someone to release the ONT ASAP! I have been on the phone with you guys on a daily basis and everyday I get a different story. Today I'm being told that my ticket was sent to the wrong group! I have another ISP waiting patiently for the ONT release. Please, I need connectivity as I have a family member working from home and as you know prepaid data is much more expensive.
282 replies
48 months ago
Easy process
Great service from Maurice Valla reviewing my policy.
74 replies
62 months ago
Poor call connectivity with agents leading to unresolved claim
I've been trying to follow up with a claim for almost 2 weeks now. Yesterday my call was disconnected 3 times because the call centre agents are working from home and their connections are bad. They have never attempted to have the decency to get back to me. I wait 10 minutes per call to finally get through to an agent only to be disconnected each time in the middle of our conversation. I've requested that the switchboard operator put me through to a team leader/ manager but this did not happen. All I want is for my claim to be resolved.
168 replies
63 months ago
Chartis life scam
My dad has been paying R98 for something we haven't received documentation. My dad is now deceased and they refuse to tell us what policy this is. They're not picking up his identity number!!! They only managed to pick up the policy with the debit order ref number on his bank account. What kind of scam is this. This "policy" needs to be canceled immediately!
56 replies
65 months ago
Can't use my all-net minutes
Telkom mo'nice all-net minutes not working even though I have over 400 minutes available. The worst part is that the Telkom call centre is not in operation. Whatsapp help-line is completely useless. Can I get any help?? I've tried restarting my phone but still nothing
0 replies
76 months ago
Two thumbs up
Willan Maswanganyi assisted me. He handled my query with ease and precision. Friendly service! Thank you Willan.
56 replies
Review Distribution
5 Star
10 (26.31578947368421%)
4 Star
0 (0%)
3 Star
1 (2.6315789473684212%)
2 Star
16 (42.10526315789474%)
1 Star
11 (28.94736842105263%)