BG
Barend J.C. Gouws
Active since Dec 2012
13
Reviews
0
Industries
Reviews
13 reviews9 months ago
Reasonable callout fee Ridiculous Price without quoting first
They charge a very reasonable call out fee (R295) to overcharge you without quoting you. They charged me R 6745 to open a treley door. I could have replaced the whole door for that price. They say they can't tell you how much it will be until they see what must be done (understandable), but then just go ahead and do the work without giving a quote. Even if they said the cost would be half of what they charged me after complaining (R4595) I would not have done it. Even at that price I could have fitted a new security door.
0 replies
22 months ago
Excellent Support and Advocacy from Jeandre Makelaars / Brokers
I want to take a moment to express my sincere gratitude and commend Jeandre Makelaars / Brokers for their exceptional support and advocacy throughout my recent vehicle repair ordeal. From the outset of my unfortunate accident involving my BMW 440i, Jeandre Makelaars / Brokers demonstrated unwavering dedication and professionalism. They took proactive steps to ensure I received constant updates on the status of my vehicle's repairs at Renew-it Sandton. Their consistent communication and diligent follow-ups with Renew-it were instrumental in navigating the complexities of insurance claims and repair processes. At every stage, they acted swiftly to address any delays or issues that arose, ensuring my concerns were promptly escalated and resolved. Most importantly, Jeandre Makelaars / Brokers stood by my side, advocating for fair treatment and transparency. Their commitment to customer service and their willingness to go the extra mile have made a significant difference during this challenging time. I highly recommend Jeandre Makelaars / Brokers to anyone seeking reliable insurance brokerage services. Their proactive approach, integrity, and genuine care for their clients set them apart. Thank you once again for your outstanding support! Ben Gouws
0 replies
22 months ago
Gross Negligence and Cover-Up Tactics
I want to issue a stern warning to anyone considering using Renew-it Sandton for vehicle repairs. My experience with them has been nothing short of a disaster, marked by gross negligence, cover-up attempts, and a complete disregard for customer satisfaction. My BMW 440i, registered as JW04VK GP, was entrusted to “Renew-it” following an accident in March 2024. What followed was a nightmare of delays, excuses, and now, serious mechanical issues that were non-existent before their involvement. Here’s the rundown of Renew-it’s incompetence and deceit: Extended Delays: Despite assurances and being insured through Discovery Insurance, Renew-it took over three months to finish repairs. Throughout this period, they provided inadequate updates and excuses for their inefficiencies. Mechanical Failures: Upon finally wanting to take possession of my vehicle, it was emitting thick white smoke from the exhaust. I refused to take possession. Renew-it shamelessly dismissed this as wear and tear, a ludicrous claim given the vehicle’s impeccable maintenance history with BMW. Cover-Up Tactics: When I expressed my frustrations on hellopeter, Renew-it stooped to despicable levels by trying to have my legitimate complaint removed under false pretenses. This desperate act reeks of guilt and underscores their lack of integrity. The Truth: Renew-it’s mechanics likely mishandled my vehicle, perhaps taking it for a joyride or improperly installing parts. Alternatively, they might have swapped my turbo for a faulty one during the repair process. Their refusal to allow an independent evaluation at BMW Kempton Park speaks volumes about their ********* tactics. Conclusion: If Renew-it had nothing to hide, they would have welcomed my offer to cover BMW’s charges if the issue was genuinely wear and tear. Their actions point directly to negligence or worse, deliberate sabotage. Final Words: Avoid Renew-it Sandton at all costs. Their service is abysmal, their integrity is non-existent, and they will go to great lengths to suppress the truth. I will continue to pursue justice and ensure that others are aware of their ********* practices. Ben Gouws
53 replies
26 months ago
Drive thru long wait to boost stats
McDonald's Norkem Park found a new way to get around the system. They do not take your order immediately and make you wait until the car in front of you have paid before they take your order. That way the "stats" show that they are fast in the drive thru, instead the cars are queuing outside the premises. The food was okay except the chips tasted old and dry.
0 replies
29 months ago
Max. Electricity Purchase - R1000 for a business!
Nobody can assist me with buying electricity for more than R1000 at a time and R2000 max per day. I am running a business from a business account and have to spend all my time buying electricity every single day and punching in numbers. I get transfered from department to department and nobody can help me, not withstanding the hold on time in between.
71 replies
41 months ago
WARNING - Make sure you get pre-authorization even if you are in a comma.
WARNING They will NOT pay if you do not get pre-authorization, irrespective of the emergency! Heaven forbid you are in a serious accident where you are unconscious or are not in position to talk. Speaking to the lady that declined my "pre-authorization" because I called on the way to the hospital (they had notes about that) but did not get pre-authorization before they could actually work on me. If you have been in an accident before, please tell me that you will sit there in pain and wait for authorization. The procedure will also NOT be covered that I must get now because the I did not get pre-authorization for the original incident. I think their whole business model is build around the fact that in an emergency you are unable to call them or the family member that assists you does not know about the pre-authorization. I have NEVER had a claim that was pre-authorized and paid out, so I can not comment on if they actually do pay out in those cases, because a couple of years ago I also went into hospital for an emergency and after calling and getting the authorizations it turned out that I did not get it and they wanted to know whom I spoke to etc. (this was done standing at the counter of the ER calling Stratum. A couple of months ago when I went to casualties for something in my eye the ER called and got pre-authorization that was also not covered. Truthfully reading through all these 5 star reviews it seems their admin and sales teams are excellent, whilst not paying out and dogging payments seems to be their specialty. Make sure you take down names and dates and times. I have just enrolled all the staff in my company, including taking myself over to the company benefits as well, which I am seriously considering cancelling after my last ordeal. On the previous occasions I felt that I could have done better, getting the pre-authorization and getting more information when I speak to them, BUT WHEN YOU ARE IN PAIN THINKING BECOMES LIMITED, you cant lay there whilst bleeding out waiting for authorization...
60 replies
43 months ago
Excellent!
Fast friendly service and everything is exceptionally clean, even the bathrooms.
0 replies
78 months ago
No answer from Customer care or Technical
All customer care and technical line are out of order. How do you report a fault if all the numbers you dial has no ring tone, gets answered but remains dead for a couple of minutes and then disconnects automatically. I dialed 135 and 0841555555 without any response. What do you do next?
210 replies
98 months ago
DO NOT OPEN A FNB ACCOUNT ONLINE!!!!
I tried opening a new business account online. On my first attempt I opened another account on my existing business. I called in and with help I managed to yet open another account on my existing business. Now I was sitting with 2 additional accounts on my existing business and no account for my new business. They said they will get someone to contact me regarding opening a new account for my new business. After that was done they kept on sending me documentation that I never received, even with me checking spam etc. I did send in the my fica docs without me receiving the mails. I received an account number and proceeded to hand the number out to my clients. They paid invoiced amounts into the account but there was a problem with my documentation that I sent in so my account was blocked. I requested the right documents and after changing my email address I received and completed the documentation. Sending it back. Again there was a problem as the one document was signed electronically and the other hand signed document was to blurry. Again this time I signed the electronically signed document by hand next to the electronic signature. This was not good enough either as they wanted me to remove my digital signature next to my hand signature. Again I sent the documents in, more than a week later I still cannot access my funds, pay salaries, etc. I had to go in to a branch to close the two accounts (opened incorrectly), exactly what I was trying to avoid in the first place. If I had into the bank, sat there for two hours, signed what needed to be signed, handed in what needed to be handed in (FICA) the account would have been opened long ago. My advice is: DO NOT OPEN A FNB ACCOUNT ONLINE. After opening it online you can't go into a branch, you have to send it in electronically.
53 replies
102 months ago
No feedback or response
I am convinced that their are no humans working at Transunion, except for their sales department. I had salespeople calling me continuously to sell me their products but when I encountered a problem all you get when you call their call centre is auto attendance taking you through menus and menus without the option to speak to a person. I have logged numerous disputes with them and despite the fact that they stipulate that you will be contacted with a reference this never happens. I have sent all the relevant documentation to them for a default on a small amount for a Telkom account that was settled in full. Both myself and Telkom have sent the documents to Transunion. Months has gone past now and still this ridiculous default is causing so much problems that by the time they decide to remove it, a year would have passed and it would be removed automatically.
0 replies
Review Distribution
5 Star
2 (15.384615384615385%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
11 (84.61538461538461%)