JC
Johan C
Active since Jan 2013
24
Reviews
0
Industries
Reviews
24 reviews6 months ago
Rewardsco / MTN — Unauthorised Upgrade & Poor Service
On 23 October 2025, I logged a query with Rewardsco after discovering that an upgrade was processed on my Vodacom number (082 876 3251) without my authorisation. I spoke with Simpewe, and a reference number RC0720128 was issued. I was advised that the turnaround time was 3 to 5 working days, yet it has now exceeded that timeframe with no resolution or meaningful feedback. This matter should have been treated as urgent from the start, considering that an upgrade was done without my consent. To date, I have not received any confirmation of the reversal or proof of authorisation (such as a call recording). I find it unacceptable that such changes can be made to an account without proper verification or the customer’s approval. I request that Rewardsco and Vodacom: Immediately reverse the unauthorised upgrade, Restore my previous plan, and Provide proof of authorisation for this transaction. Until then, I’ll consider this a clear case of unauthorised account manipulation and poor service handling. Reference: RC0720128 (Agent: Simpewe) Date logged: 23 October 2025 Customer: Johan Coetzer Contact: 0731748884
0 replies
7 months ago
Interaction with Augustine
I called in to check on the progress of an upgrade after being contacted by Johnny and Christine from Rewardsco. Unfortunately, my experience was extremely disappointing. Augustine was unhelpful and dismissive. When I asked for assistance in simply passing on a message, it was made to feel as though I was asking for something completely unreasonable. Instead of trying to resolve the issue, I was met with a string of excuses about mailboxes, departments, and processes. The reality is that anyone can come up with ten reasons not to help a customer. What matters is finding one reason to assist and get the job done. In this case, I received nothing but resistance, and the lack of willingness to even attempt to help left me feeling frustrated and undervalued as a customer. This kind of attitude does not reflect well on Rewardsco. A little initiative and accountability would have gone a long way in resolving my query.
0 replies
9 months ago
CAPITEC BUSINESS FX DEPARTMENT USELESS
I am writing to formally lodge a complaint against Capitec Bank for the *********** handling of my recent query regarding the withdrawal of funds and the failure to update my account information, specifically my email address and contact number, despite previous requests made through secure messages on your website. Over the past two days, I have encountered significant issues with the way my concerns have been addressed. Despite confirming that my contact details were updated, I am still experiencing inconsistencies, particularly with the incorrect email address listed on my profile. Furthermore, I have been unable to successfully process a withdrawal, despite numerous attempts and assurances from Capitec Bank staff. In particular, I would like to draw attention to the poor service I received from the following individuals: • Khethiwe (K-H-E-T-H-I-W-E) • Luvo (L-U-V-O) These two representatives have demonstrated a lack of professionalism and competence, failing to perform tasks as promised during recorded telephone calls. I was assured that my contact details would be updated and my withdrawal request would be processed swiftly. However, neither promise was kept, and I have been left to deal with unnecessary delays and confusion. Given the frustration caused by this situation, I am requesting a thorough investigation into this matter, including: 1. An immediate update of my email address and contact number in your system. 2. A formal acknowledgment and resolution of the issues preventing the successful release of my funds. 3. A formal review of the actions and communication of Khethiwe and Luvo, with appropriate corrective measures. If this matter is not resolved promptly and satisfactorily, I will be left with no choice but to consider escalating this complaint further, including exploring other banking options that can provide the level of service and reliability that Capitec has failed to deliver. Please acknowledge receipt of this complaint and provide me with an update on the next steps in addressing the issues raised. I look forward to your prompt response and resolution of this matter.
53 replies
10 months ago
Formal Notice of Intent to Escalate Complaint
To: The Customer Care Department MTN South Africa Head office Subject: Formal Notice of Intent to Escalate Complaint Dear MTN Customer Care, I am writing to formally express my concern regarding the handling of my recent contract upgrade request. Specifically, I am deeply dissatisfied with the fact that my credit information was accessed, seemingly without my prior knowledge, proper notification, or explicit consent. Details of the Incident • Date of Request: 18 June 2025 • Store/Location: MTN Store - Tableview • Reference Number (if any): 073 174 8884 • During this process, I was later informed that the request was declined due to my ITC profile. However, I was neither informed nor consulted about the credit check beforehand. This raises concerns about compliance with the National Credit Act (NCA) and the Protection of Personal Information Act (POPIA). My Request To resolve this matter and ensure full transparency, I kindly request: 1. The names and roles of all individuals involved in processing and handling my upgrade request. 2. A detailed explanation of the procedures followed during the upgrade process. 3. Confirmation of whether my consent was explicitly obtained for the credit check, along with supporting documentation. 4. A copy of the credit report or record used to make the decision, as per my rights under the NCA. Intent to Escalate If the above requests are not satisfactorily addressed within 7 business days, I will have no choice but to escalate this matter further by: • Filing formal complaints with the National Credit Regulator (NCR) and the Information Regulator. • Seeking legal counsel to evaluate potential claims for non-compliance with South African law. I trust MTN values its customers and will take this matter seriously. Please treat this notice as an opportunity to rectify the situation amicably. I look forward to your prompt and detailed response. Yours sincerely, M J Coetzer
0 replies
17 months ago
Poor Service Experience with Home Concepts at Builders Warehouse Tableview
I recently had a frustrating experience at the **cutting shop** in Builders Warehouse Tableview, which is operated by Home Concepts—not Builders Warehouse itself. On **Wednesday morning (2024/11/13 at 08:10)**, I placed and paid for an order for a sheet of wood to be cut to specific sizes. When I mentioned that I urgently needed the wood, Clifford Plaaties informed me that I could only collect it by **Friday, 2024/11/15 at 13:00**. I requested if he could "try" to assist earlier. His repeated response was that he couldn't "promise." For clarity, here’s the distinction: - **"Try"** means making an effort to achieve something. - **"Promise"** means a commitment to definitely do something. I was not asking for a promise—just a genuine attempt to expedite the process. This morning, **2024/11/16 at 08:44**, I went to collect the wood, assuming it would be ready. Clifford informed me it would only be ready at **13:00 today**, exceeding the stated turnaround time of **72 hours**. When I brought this up, he displayed an unprofessional attitude. When I asked to speak to the manager, Clifford did go to fetch one. I initially believed **Coenraad Burger** was his manager, but Clifford advised that his manager was someone based at **Home Concepts’ head office in Durban**. Confused, I asked when Builders Warehouse moved its head office to Durban. Clifford then clarified that he works for **Home Concepts**, not Builders Warehouse. At that moment, I realized I had been mistakenly directing my frustration toward Coenraad Burger, who I believed was Clifford’s manager. Coenraad is not even associated with the cutting department, as it is outsourced to Home Concepts. What’s concerning is that this information was never made clear to me or other customers: - The only indication that Clifford was not a Builders employee was the small logo on the back of his shirt with the slogan "we're stronger together." - None of the documentation I received indicated that the cutting service is operated by **Home Concepts**. After further inquiry, I discovered that the **cutting shop** in Builders Warehouse Tableview has been outsourced to Home Concepts. This lack of transparency is alarming, as customers naturally associate all services within the store with Builders Warehouse. I’ve been using the cutting shop at Builders Warehouse Tableview since moving to the area in 2020. Now, prior service issues make more sense. For example, about two months ago, I returned with boards I had purchased previously to have them cut. The team was reluctant to assist, stating that I hadn’t purchased the boards there that day. This was never a problem before. Now I understand why: **it is no longer truly a Builders Warehouse service.** This situation highlights a major concern: the bad service I received from **Home Concepts** reflects poorly on Builders Warehouse, as the connection between the two is unclear to customers. Builders Warehouse needs to seriously reconsider this outsourcing decision, as it can negatively impact their reputation when poor service from Home Concepts is mistakenly directed at them. I’m glad I took the time to investigate and can now direct my bad service review to the correct company: **Home Concepts**, not Builders Warehouse Tableview.
0 replies
20 months ago
*********** Call Center
I app**** for a Flexicare Policy yesterday. When I received the documents, I noted that the effective date was incorrect. I called and spoke to consultant that said that the consultant that issued the policy need to make the change and provide banking details for me to do EFT. As I did not get any update and feedback, I called multiple time to get through to a consultant. I eventually got through to Nokuthula who was not help full. I asked to speak to supervisor, and she decided to just place my call back in the Q. I did the same selection, and my call went back to her...she then decided to cut me off. I did get hold of new consultant (THabo) who now provided me contact name and sent message to Pearson. I am now just hoping that to get call back.
106 replies
28 months ago
Request for Reconsideration of Denied Claim - Urgent Response Required
Dear Capitec Bank ***** Department, I am writing to express my deep concern and dissatisfaction regarding the denial of my claim, which was filed on 30 November 2023. The circumstances surrounding the incident were distressing, as I was strangled and held under duress for a prolonged period of two and a half hours. During this traumatic event, I was coerced into providing my PIN, and the perpetrators also gained access to phone, enabling them to carry out unauthorized transfers. I understand from the information received from your claims department that the funds used in these transactions could not be recovered. My primary concern is the timeline of events following the unauthorized transfer. I immediately contacted the bank as soon as I was free and able to act, reporting the incident and providing all necessary details. However, I would like to understand how long it took for the funds to be used by the *****ulent recipient after my call. Additionally, I would appreciate clarification on whether the bank could have acted faster to minimize the financial loss I am now burdened with. The denial of my claim based on the assumption that I am at fault for what transpired is deeply distressing. I feel as though I am being strangled by the bank, as this decision fails to acknowledge the traumatic experience I endured and the impact it has had on my overall well-being. I urgently request a thorough review of my case, taking into account the exceptional circumstances surrounding the unauthorized transactions. It is crucial that the bank demonstrates its commitment to customer safety and security by reevaluating the denial of my claim. I kindly ask for a prompt response outlining the steps that will be taken to address my concerns and rectify the situation. Thank you for your immediate attention to this matter. I look forward to a swift resolution. Yours sincerely, Mr Mattheus J Coetzer
129 replies
28 months ago
Bad service
Gadget time Table Bay Mall We have over the last 3 years went out of our way to shop for accessories and screen protectors from gadget time. On Sunday 10 December we spent R1304 in your store that included 2xscreen protectors. We took the protector suggested by the consultant and he said if we had any problems we can return for replacement. So 5 days down after n work week we came back as we had problem with both screen protectors. Daillan who is so unfriendly then advised and point to paper stuck on counter point out disclaimer that if we had problem with screen protector we had to return in one day. After 3 tears of great service and thousands spent in your store. I will not cone back because if this. Congratulations on ****ing of and treating customers like ****.
0 replies
29 months ago
Bad Service
I keep calling for feedbank. Rather than Vika in the ***** department try and assist. He just dropped to call taking me to where I need to rate his service. I gave him a 1. That was my second call that I came through to him
129 replies
29 months ago
Bad Service
Hi Tammy, If RAM courier you need to seriously get rid of them, I am going to raise the issue with my broker and to escalate this to the insurance. I waited for expected delivery today and cancelled appointments. That after I called the RAM office multiple times to confirm that my parcel "tracking number: UARMJC94" would be delivered today. I saw update on the tracking website "RAMMobile NonDelivery - Unavailable - Home - Contact Not Available." Your driver is dishonest. I was home waiting just for this delivery. With my phone next to me. I want prove where your driver called me and I was not available!!! According to the tracking on the website the parcel was sent from Durban to Johannesburg and then Cape Town. This is crazy and believe contribution to bad service. Please get this resolved as I can not keep cancelling my appointments when you chose delivery companies to possibly save cost and then it affects my life.
0 replies
Review Distribution
5 Star
1 (4.166666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (8.333333333333334%)
1 Star
21 (87.5%)