VG
Vanessa G
Active since Jan 2013
29
Reviews
0
Industries
Reviews
29 reviews8 months ago
Terrible Service
Banking Suite services are fantastic. The Travel Desk is an absolute nightmare. Online portal does not work and they charge R1000 extra to manually change a booking because their portal / dev team cannot fix the error because they "Don't know what the problem is". Their international flights are also more expensive than airline pricing even after the "discount" has been app****! Just book with the airline direct! You will be able to change your tickets online without a fee. As an additional bonus, the agents are the most unfriendly, rude and unhelpful bunch I have come across in a long time!
0 replies
18 months ago
Overall terrible courier and service staff.
Terrible service! Every shipment I have done has been incorrect. Sends request aka demands for payment, without being able to supply an Invoice for good that are not in SA yet. (Item won't be shipped to SA but will be rerouted within the US) They refuse to load the current invoice on the app, like they do, when the parcel leaves the US. They have all sorts of excuses why I cannot pay for the parel in USD. As I.mentionex, item is in the US not ZA). The service agent I have been dealing with is unprofessional. Use DHL. Overall terrible service!
0 replies
18 months ago
********* Service provider.
I have been a client for many years. The brokers communicate 1 thing and process another. The only time you get any correspondence from Capital Legacy is to inform you of your premium going up. It take WEEKS to get a consultant to call, email or make an appointment. When I questioned the change in my policy nobody wanted to take responsibilty and NOBODY knows what went wrong. I said I was going to the Ombudsman to investivate the matter and Capital Legacy decided that they would just terminate my insurance WITHOUT my consent. STAY AWAY! If this is how they do business, imagine the ****py work the will do when managing your financial affairs. ********* to say the least.
53 replies
21 months ago
USELESS BANK!!!
NOBODY in this bank attends to anything!!!! 14 months and FNB can still not give me my call recordings or resolve my matter / complaints. FNB also *****ed up proper and managed to send me somebody else's full banking history and ALL their personal information on my ID number. Your personal information IS NOT safegaurded by FNB!!! The IR will attend to this. USELESS is an understatement and FNB should be fined proper for this breach! You don't deserve a single star! Hopefully my complaint to the Ombudsman will resolve my complaint!
56 replies
23 months ago
Inconsistent and slack with processing incorrect information
You sent me a letter on 05/03/2024 to confirm that an incorrect account / listing on my profile will be removed. Well, it is now 23/05/2024 and this incorrect account is still reflecting on my profile. Your letter CLEARLY states the following: "We could not find any credible evidence to support the validity of the challenged information and have accordingly removed it from your credit profile. Your updated credit report will be provided to you". What a bunch of Hocus Pocus! It is still on my profile. I am extremely upset that I have to pay R81.00 every time I have to check that my profile has been corrected, because you, TransUnion, is incapable of correcting an incorrect listing as per your own documentation. I have now had to log another dispute on 09/05/2024 via your website because your telephones just ring and ring and ring and ring............. Your service is POOR! I have had to appoint an attorney now to try and get this listing removed. I think that a formal complaint to NCR is next.
53 replies
23 months ago
Worse service you will not get anywhere else.
Other online reviews about CMC don't lie. Worse service you will not get anywhere else.
0 replies
24 months ago
Worst Hyundai Dealership! Buy elsewhere.
I do not recommend purchasing a vehicle through the Northcliff dealership. Terrible experience from start to finish. Not sure what Dealer Principal Darren Naidoo's reponsibilties are other than "passing the buck" and taking no responsibilty for anything. I bought a new vehicle end of Feb 2024. Hyundai has had my vehicle for 6 out of 10 weeks and cannot find the problem, yet I am paying for this vehicle I have mostly not had in my possession. The extended time Hyundai has had my vehicle they also put 700 km on the clock "testing" it. Darren, says he will only trade my new car and sell me a new vehicle at the new increased rates and that the CPA does not apply. I had my vehicle for 5 days when the problems started. My vehicle has been returned many times since. Twice for 10 consecutive days. Darren has been ducking and diving a replacement / swop. Darren Naidoo, take note: The CPA does apply to my situation. You had weeks to attend to the issue at hand. 6 weeks to be exact. I can however commend the service Manager for his outstanding customer service. I am now in the process of submitting a formal complaint to MIOSA to take this matter further. Shocking that a DP isn't fami**** with the CPA. Edit: Just, don't do any business here! After yet another week of my vehicle being at the Hyundai Northcliff dealership my vehicle was returned today with paint damage to the front of the vehicle. Nobody at HQ or the dealership bothers to call back! Walk next door and by a Kia or a Renault. Go across the road and buy an Omoda or Beijing. Skip straight past this Hyundai dealership!
0 replies
24 months ago
Hyundai Northcliff / Do not purchase a vehicle through this dealership.
I do not recommend purchasing a vehicle through the Northcliff dealership. Terrible experience from start to finish. Not sure what Dealer Principal Darren Naidoo's reponsibilties are other than "passing the buck" and taking no responsibilty for anything. I bought a new vehicle end of Feb 2024. Hyundai has had my vehicle for 6 out of 10 weeks and cannot find the problem, yet I am paying for this vehicle I have mostly not had in my possession. The extended time Hyundai has had my vehicle they also put 700 km on the clock "testing" it. Darren, says he will only trade my new car and sell me a new vehicle at the new increased rates and that the CPA does not apply. I had my vehicle for 5 days when the problems started. My vehicle has been returned many times since. Twice for 10 consecutive days. Darren has been ducking and diving a replacement. Darren Naidoo, take note: The CPA does apply to my situation. You had weeks to attend to the issue at hand. I can however commend the service Manager for his outstanding customer service. I am now in the process of submitting a formal complaint to MIOSA to take this matter further. Shocking that a DP isn't fami**** with the CPA.
53 replies
24 months ago
Stay far away from Multiply!
Momentum Multiply: You are right at the top of the list of "Bad service" suppliers. I will even go as far as to say you are just as bad as Eskom! I fully understand the impressive 1* review. You don't answer your phones, emails go unanswered. When I do speak to a consultant, I get an "I cannot assist. Let me check something and call you back". Then the whole process starts again. You have now made changes to my profile without a final confirmation from me to proceed. NO T's & C's were supp**** for me to accept or consent to via phone or email. I don't understand that after so many years, you have still not mastered basic customer service or trained your employees on your product. Not just that, your employees are rude and arrogant. It has been 4 months trying to obtain information on the Multiply switch over from Premier/Private to the new Engage Plus and you just decide to do the "migration". The quicker I cut my ties with you the better. Your new product is **** and your service is even ****pier than what it was in 2020, 2021, 2022 and 2023. Discovery Bank & Vitality is the way to go. Momentum Multiply: You are right at the top of the list of "Bad service" suppliers. I will even go as far as to say you are just as bad as Eskom! I fully understand the impressive 1* review. You don't answer your phones, emails go unanswered. When I do speak to a consultant, I get an "I cannot assist. Let me check something and call you back". Then the whole process starts again. You have now made changes to my profile without a final confirmation from me to proceed. NO T's & C's were supp**** for me to accept or consent to via phone or email. I don't understand that after so many years, you have still not mastered basic customer service or trained your employees on your product. Not just that, your employees are rude and arrogant. It has been 4 months trying to obtain information on the Multiply switch over from Premier/Private to the new Engage Plus and you just decide to do the "migration". The quicker I cut my ties with you the better. Your new product is **** and your service is even ****pier than what it was in 2020, 2021, 2022 and 2023. After many years of being loyal it is time to move. Discovery Bank, Invest, Medical aid & Vitality is the way to go.
0 replies
24 months ago
Avoid Momentum at all cost!
Momentum Multiply: You are right at the top of the list of "Bad service" suppliers. I will even go as far as to say you are just as bad as Eskom! I fully understand the impressive 1* review. You don't answer your phones, emails go unanswered. When I do speak to a consultant, I get an "I cannot assist. Let me check something and call you back". Then the whole process starts again. You have now made changes to my profile without a final confirmation from me to proceed. NO T's & C's were supp**** for me to accept or consent to via phone or email. I don't understand that after so many years, you have still not mastered basic customer service or trained your employees on your product. Not just that, your employees are rude and arrogant. It has been 4 months trying to obtain information on the Multiply switch over from Premier/Private to the new Engage Plus and you just decide to do the "migration". The quicker I cut my ties with you the better. Your new product is **** and your service is even ****pier than what it was in 2020, 2021, 2022 and 2023. Discovery Bank & Vitality is the way to go. Momentum Multiply: You are right at the top of the list of "Bad service" suppliers. I will even go as far as to say you are just as bad as Eskom! I fully understand the impressive 1* review. You don't answer your phones, emails go unanswered. When I do speak to a consultant, I get an "I cannot assist. Let me check something and call you back". Then the whole process starts again. You have now made changes to my profile without a final confirmation from me to proceed. NO T's & C's were supp**** for me to accept or consent to via phone or email. I don't understand that after so many years, you have still not mastered basic customer service or trained your employees on your product. Not just that, your employees are rude and arrogant. It has been 4 months trying to obtain information on the Multiply switch over from Premier/Private to the new Engage Plus and you just decide to do the "migration". The quicker I cut my ties with you the better. Your new product is **** and your service is even ****pier than what it was in 2020, 2021, 2022 and 2023. After many years of being loyal it is time to move. Discovery Bank, Invest, Medical aid & Vitality is the way to go.
71 replies
Review Distribution
5 Star
1 (3.4482758620689653%)
4 Star
0 (0%)
3 Star
1 (3.4482758620689653%)
2 Star
5 (17.24137931034483%)
1 Star
22 (75.86206896551724%)