TB
Thuliswa B
Active since Jan 2013
9
Reviews
0
Industries
Reviews
9 reviews25 months ago
Gentle Magic truly lived up to it's name!
I have struggled with acne since high school and at first we just thought it was a phase/stage and that it would pass however it just continued and got worse over the years to a point where it left a lot of scarring, blemishes and ***mentation. I have tried SOOO many products including those that are pricey and consulted with pharmacists who recommended products but none of them helped till a cousin of mine who also started going through issues with her skin and had started using Gentle Magic shared a bit from her products and said I should try before purchasing my own. The results were beyond amazing!! I have before pictures and after that I can send in as proof, I have never been complimented to my skin looking good however, this time, I've had at least 3 compliments outside my family and I'm truly grateful to my cousin and Gentle Magic. It's still not 100% because I run out then end up using other soaps temporarily till I can afford to buy again but I'm so happy that I can get out of the house without having to ensure that I have make-up on.
0 replies
70 months ago
Still no Response from Hollard
I wrote a report with a complaint about a funeral cover that should have been paid a long time ago and I received a response on the 30th to apologise and that they'll contact me as soon as possible and I'm still waiting. I did a follow up and still nothing. Hollard has truly disappointed me and my family. Hollard Insurance's reply: 30 Jun 2020, 09:19 This was their reply We are sorry that your claims experience has led you to contact us with a complaint. The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible. Regards Hollard Group Complaints
0 replies
71 months ago
Edcon / Hollard Funeral Insurance not paying out claim
My aunt has had an account with Jet (Edcon) for over 10 years and with the account, she had a funeral policy with Hollard. She passed on in April this year and the first time we phoned in to start the claim process we were advised that she had cancelled the policy which was strange as she has had that policy for over a decade. We decided to proceed with the funeral arrangements from our own pockets then after the funeral I made contact with Edcon and they told us a different story that it was in fact a cellphone insurance that she had cancelled. Hollard was advised accordingly and they claimed that the policy had been in arrears therefore cancelled. I asked for a statement which proved she wasn't paying and asked Edcon for all statements and the statements showed that she was in fact paying and the last premium collected was Feb 2020 a consultant from Hollard also confirmed that there were on and off payments on the account and according to my knowledge, a claim cannot be paid out if there are no payments for 3 consecutive months which in this case was different. I have phoned and sent numerous emails but no one cares enough to assist accordingly.
210 replies
71 months ago
Edcon / Hollard Funeral Insurance - A SCAM!!!!!!!!!!
Good Day My aunt has had an account with Jet (Edcon) for over 10 years and with the account, she had a funeral policy with Hollard. She passed on in April this year and the first time we phoned in to start the claim process we were advised that she had cancelled the policy which was strange as she has had that policy for over a decade. We decided to proceed with the funeral arrangements from our own pockets then after the funeral I made contact with Edcon and they told us a different story that it was in fact a cellphone insurance that she had cancelled. Hollard was advised accordingly and they claimed that the policy had been in arrears therefore cancelled. I asked for a statement which proved she wasn't paying and asked Edcon for all statements and the statements showed that she was in fact paying and the last premium collected was Feb 2020 a consultant from Hollard also confirmed that there were on and off payments on the account and according to my knowledge, a claim cannot be paid out if there are no payments for 3 consecutive months which in this case was different. I have phoned and sent numerous emails but no one cares enough to assist accordingly. I have now decided to take it to the Ombudsman
105 replies
99 months ago
Dishonesty in Sales and Free gifts!
In March 2014 I got a call from Homechoice who was offering a Comforter/Duvet that was on special which came with a free blanket. I was keen on the deal because of the free gift and the price of the Comforter/Duvet was affordable. When the order arrived around the 4th April 2014, I realised on the tax invoice that I was actually charged for the blanket. I contacted Homechoice and I was advised to courier the items and they would cancel the order. As per their returns policy, which states that good need to be returned with 14days without being used etc. I couriered the parcels on the 24th April 2014 and was charged R 150. I kept getting calls from Homechoice inquiring about parcels and I advised that I had posted already but months went by and the Post office advised that they had delivered the parcels but Homechoice said they didn't receive anything. I was eventually told to go to the police station to write an affidavit and detail the whole story which I did and faxed to them on 19th October 2016. I am still getting calls from them and I have tried everything from following up with the Post Office to sending them proof of courier as well as sending an affidavit and speaking to supervisors but nothing has been done. I need this resolved URGENTLY.
315 replies
114 months ago
Faulty Fridge- Call logged NO RESPONSE STILL
<p>I bought a fridge on the 28 June 2016 worth R6499.90 and for the past 2 weeks I've had to take everything out my freezer because the glass trays just started builidng up a lot of ice on the outside and the can't be opened. I phoned in to log a call and was told I should go in store for that which I did on Saturday 19 November 2016. I was assisted and advised by Cynthia Nene that the turn around time is up to 72hours and today is the 4th day I still haven't received a call. I phoned in and all Cynthis could tell me was that the call is in progress..THAT IS NOT good enough as I have not been using the fridge for almost 2 weeks now and why should I be inconvenienced for an appliance that hasn't lasted even a year??!! I NEED AN URGENT RESPONSE FROM HI-FI CORPORATION / HISENSE otherwise I will escalate this even higher if I don't get a technician out by tomorrow!!!!</p>
0 replies
115 months ago
Disappointed with the 48hour Empty Promise!!
<p>My brother passed away on the 24th October 2016 and I submitted a claim with all required documents on the 25th October 2016 @ 11:10am. I will be laying my brother to rest tomorrow but I have not received any correspondence from 1Life nor has the claim been paid out. When I phone in to get feedback I speak with very friendly and polite consultants however all I'm told is that the claim is being processed and that I will get a call back from the assessor. This is what I was told on Wednesday, Thursday and today. This is not the kind of service I expected to receive when I have to deal with my loss, a policy should ease things for us and have one less thing to worry about. A lot of preparations go into funerals and I had to do it without the funds I had been paying for since inception. This is not acceptable!!</p>
210 replies
117 months ago
What an awesome Service from Annette!!
<p>On the 19th August 2016 I phoned to book a collection on behalf of my colleague who needed this parcel to be delivered in Cape Town by 10:30am from Durban the very next day(20th) now this wa stressful as it might have been a bit impossible as the time of booking was around 11am and the business was closing at 2pm. I spoke to Annette Jacobs who assured me that things will go accordingly and they trully did! My colleague and I were panicking big time because this was on a Friday but the parcel was collected in Durban and delivered in Cape Town at 08:50am. She kept in constant contact with us via email and telephone and I'd like to say that weldone and thank you very much Annette for such great assistance, your service and help was outstanding in ways that you'll probably never realise! Keep up the good work :-)</p>
0 replies
120 months ago
Agreement Signed - Still no Payment
<p>I signed an agreement with Iemas Financial Services which was sent back to them. I was assisted by Caleb who is a Team Leader, since promised that payment would be released Monday 6th June 2016. After several follow ups, I kept getting requests to send settlement letters which was strange as the contract has been signed and agreed to telephonically (recorded) with every settlement letter I sent I was told that I needed to send more documents and till today I have not received payment. As per the National Credit Regulator Iemas is not allowed to breach the contract as, because it was reckless credit from them, they need to take responsibility for it. I communicated this to Caleb but no concrete response has been received instead when I advised that I'd be escalating the matter, I was just told Iemas wouln not be able to assist. Iemas MUST take responsibility for the way their lies and incompetency. Had I been told from the beginning that I wouldn't get assistance I would have made another plan to get the funds I needed else where which I cannot now because it is already past the due date on the promises I made to my accounts, my agent for a deposit is due etc. I have read up on other similar complaints and it is time someone gets proper training by doing all necessary checks first before drawing up agreements or you keep your promises to clients and own up to your mistakes and learn from them!!!! I am sickened by the way I've been made a fool of!</p>
159 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
1 (11.11111111111111%)
3 Star
0 (0%)
2 Star
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1 Star
7 (77.77777777777777%)