JB
Juan B
Active since Jan 2013
9
Reviews
0
Industries
Reviews
9 reviews44 months ago
Poor after sales service for missing item
On the 20th of August, I made an order with Mr Delivery. My order number was DFD119518980. Firstly, the delivery was 25 minutes late. This is unusual. I've ordered from Mr Delivery on many occasions. To wait outside in the cold, with my son excited about his Happy Meal, isn't fun at all. When the order eventually arrived, I asked the driver whether all the items were there and he replied positively. Unfortunately and to my son's disappointment an item was missing. I immediately logged a query on the app, but the after sales service was poor. I dealt with Sibulele M, Saarah D and Ntombekaya T. None of them were able to resolve my query and in fact their response was that they cannot help me; it's not Mr Delivery's responsibility to make sure all items are collected. The only compensation I received was a R15 coupon. R15 coupon! Are you kidding me? What a slap in the face!
0 replies
56 months ago
Suspicious activity on first use of app
I installed the Bolt app, chose my pick-up point and destination point, chose Bolt Go and boom, received an error that there is suspicious activity under my profile. My very first use of the app. If Bolt allows suspicious activity under my profile, how on earth can I trust them with a photo of my face and ID. Hm! On my very first use of the app...suspicious activity. No thank you, Uber and Didi will stay.
0 replies
66 months ago
Horrific experience from online Foschini store
Horrific experience with the online shop. Bought two items: one item was communicated as returned (by me), which turns out as not being in stock and I was refunded, other item showed as "Collecting" then being "At Warehouse"; now apparently this item is also out of stock. How on earth do you have an item at the warehouse, waiting to be shipped to me and then all of a sudden, there's no item available? Hmmm... I know, one of the employees must've taken it (it's called stealing). I have requested to speak to a supervisor, but hey, seems like you don't care enough about your customers to provide a proper explanation; so I have to make my own deduction. And then I'm barely getting response from you via e-mails. Terrible communication! Do yourself a favour, get rid of your online store manager and employ someone competent.
56 replies
108 months ago
Superior service of leather merchant
<p>Recently, I was searching around the internet for a supplier of leather for a headboard that I designed. I emailed a couple of suppliers and was quite disappointed when only a couple of them replied. Woodheads in Cape Town was one of those that replied.</p> <p>Marijke, put me in touch with Alan Cuba. Few times have I experienced such competent client service. Alan's prompt communication made me feel at ease and that my request was dealt with urgently. Sending an order via email did not feel risky at all, because Alan would make sure that he had all the correct information for my order. Even though my order was a minor one, I was assisted professionally.</p> <p>Last week, I received my 24 straps of leather and the items I received were spot-on. Thank you to Alan and his team. You guys deserve the 5-stars of this review.</p> <p> </p> <p> </p>
0 replies
113 months ago
Bad product: NOT the first time
<p>When one buys consumables from a not-so-well-established company, one doesn't buy from that company again. But when it comes to a more reputable company, one tolerates a bad product every now and then. This is what I did in 2016. I had previously bought Parmalat products that have been "off" and tolerated it without expecting compensation.</p> <p> </p> <p>This time around, I am not happy to just throw away the bad product without expecting compensation. I am also not happy to just consume a below-standard product that contains something vulgar. And I am not comfortable with incurring costs by contacting Parmalat via telephone for a sub-standard product that they sold to me at their Factory Shop in Port Elizabeth.</p> <p> </p> <p>The details of the product:</p> <p>Parmalat Smooth Caramel Flavoured Medium Fat Yoghurt 175g</p> <p>PD 09/12/16 09:39</p> <p>BB 18/01/17 B43</p> <p> </p> <p>You are welcome to contact me on my e-mail account: ********** <p>I will not incur costs to contact you via telephone, but you are welcome to contact me at your expense.</p> <p> </p> <p>Regards</p> <p>Juan Botha</p> <p> </p> <p> </p>
56 replies
120 months ago
Impressive service
<p>Recently, I discovered the VETi brand of electrical sockets, multiplugs, etc. This brand is style-meet-quality. I contacted Craig on the email given on their website and he referred me to the Chantall at the local branch.</p> <p> </p> <p>Chantall assisted me with pricing of a specific unit that I required and invited me to the local showroom. The staff at the local branch was very helpful and friendly.</p> <p> </p> <p>As I communicated with the various individuals involved in the process of my transaction, it came to my attention that the managing director was very involved with the operations of the business. That was the most impressive characteristic of Major Tech: the good leadership definitely filters through to the employees at the branches.</p> <p> </p> <p>Well done, Major Tech. Many other companies can learn from your impressive service.</p>
53 replies
120 months ago
Appalling after-sales service (STAY AWAY FROM TAKEALOT.COM)
<p>Recently I ordered two cartridges for my printer and after receiving my order, I realised that one of the items was an incorrect item. I contacted Takealot.com through their online messages service.</p> <p> </p> <p>Their default messaging replied, including the following words: "In order for us to resolve this matter in a timely manner and to possibly collect and drop off your new item within 24 hours" they would need a description of the incorrect item, the bar code and a photo of it. I immediately replied with three photos of the requested info.</p> <p> </p> <p>The following day I was contacted by Gayaat Martin, requesting the same information. I referred him/her to my original reply that contained the info. That same day he/she replied that Takealot is investigating the problem. Why an investigation? Even though I emailed Gayaat THREE times after that (within THREE days), he/she never again replied.</p> <p> </p> <p>So, I sent another message via Takealot.com's online message service asking why my replacement item has not been sent. I was then contacted by Ibtisaam Dawood stating that they are awaiting feedback and that the issue has been escalated. I replied asking "What feedback are you waiting for?" He/she never replied.</p> <p> </p> <p>In the meanwhile, a courier company called me to arrange pick-up of the incorrect item. "What about the replacement item?" I asked. They knew nothing about it. I am expecting their pick-up on Monday, 13 June.</p> <p> </p> <p>Today, Chiron Bosman notified me that the replacement item will only be shipped to me 4-6 days after the incorrect item has been received by them. WHAT! What happened to the 24 hours?</p> <p> </p> <p>This means that I will most likely have to wait in total more than 2 weeks for my ink cartridge to be replaced.</p> <p> </p> <p>I have made the mistake of purchasing from Takealot.com, but I will not make that mistake again. Their service has gone down the drain like a ****.</p>
317 replies
132 months ago
Why did you stop sending statements?
For quite a number of years I have done my shopping for clothing at Edgars. I would buy on account and pay it off over the interest-free six months. During January 2015, I received the last statement from Edgars, which like always, I pay promptly. I did not keep track of the amount owed, but just like any normal person would deduct: because I didn't receive any more statements after that, I didn't owe any more money on my account. Four months passed and I didn't receive any correspondence regarding an outstanding balance, until today. Today I received a letter stating that I have an amount due of R634,20 and a balance to the account of R837,86. Yes, that is more than R200 interest, which is totally unnecessary and due to Edgars's Accounts Department being incompetent in sending statements.<br> <br> Edgars might argue that it is my responsibility to pay even without them notifying me, but in any fair practice it is the seller's responsibility to send the debtors monthly statements and also notifying them of interest added to their accounts.
76 replies
134 months ago
Well done, Geekville, really well done!
Recently, I've been searching around to purchase a mechanical gaming keyboard. I decided on the Gamdias Hermes Ultimate keyboard, an unknown brand to computer gaming. I placed an order with Geekville [URL Removed] even though I've never heard of them before. The prices on their website made me wonder whether this is a legitimate company, but received confirmation on a forum of their legitimacy.<br> <br> The order process was easy and smooth and there were many options available to transport my item. I chose the cheap courier charge.<br> <br> Paul's communication was very good. The day after placing the order he sent me an e-mail stating that the parcel will be shipped that day and he apologised that it wasn't sent the day I made the order. He explained that I placed the order after the courier's dispatch time. I also received a tracking number.<br> <br> Today, two days after placing the order, I received my parcel tightly wrapped in multiple layers of bubble-wrap. To me, this is a sign that the seller takes great care in making sure that my parcel arrives safely.<br> <br> I want to thank Paul for his efforts and congratulate him on an excellent service definitely worth 5-stars!<br> <br> Regards<br> Juan Botha
0 replies
Review Distribution
5 Star
3 (33.333333333333336%)
4 Star
0 (0%)
3 Star
1 (11.11111111111111%)
2 Star
3 (33.333333333333336%)
1 Star
2 (22.22222222222222%)