DB
Deidre B
Active since Feb 2013
10
Reviews
0
Industries
Reviews
10 reviews3 months ago
Dotsure - Cares Less
TThe service and support are absolutely unacceptable. I have logged multiple calls, requested call-backs, and sent repeated emails regarding claim issues, yet nothing is resolved. Calls are closed without action, claims are assessed in isolation with incorrect outcomes, and the entire process feels arbitrary. They make final decisions based on minimal information, and when you challenge them, they simply ignore you. No returned calls, no responses to emails, no accountability. Their priority is clearly their own financial interest, not the customer, and certainly not the accuracy or fairness of claim processing. The claims portal is vague, restrictive, and offers no meaningful way to provide context or explanation. They decide what they want to pay, link unrelated claims without justification, and leave you to deal with the consequences. This level of service is unacceptable, and the product itself is unreliable. I will be taking my business elsewhere.
56 replies
8 months ago
AMAZON Terrible Order Interface and NO SUPPORT FOR ERRORS
Terrible support and no Customer Support. I placed an order in error with an old card details. Now my account is locked and there is no way or option to cancel order and resolve old card details. Account locked and that is it. TERRIBLE!!!!!!!!
0 replies
13 months ago
Discovery Insurance Lies
Discovery Insurance Lies This is the worst insurance company I’ve ever dealt with, and here’s why: Terrible Service: I filed a claim for a roof leak, but the Assessor didn’t even bother to inspect the ceiling to identify the cause. Instead, they dismissed the claim based on the assumption that the leak was caused by rain. Despite experiencing significant rainfall before and after the incident, I’ve never had a leak before or since. The claim was rejected on the grounds of “poor maintenance” on a roof that is only three years old. The Assessor's arrogance was appalling—they didn’t check the ceiling to locate the source of the leak, took random pictures of the roof without determining if it was even the cause, and rejected the claim before leaving the premises, declaring no vendors would be assigned. To make matters worse, the Assessor caused damage to the roof by moving tiles due to their weight who pays for this? Disputed Claim: When I disputed the rejection and provided valid reasons, I received a response stating they would “not provide feedback on my dispute but that does not mean they accept.” Really? I have a right to have every concern heard and responded to properly. So open clause we don't care but not providing adequate feedback and to substantiate why each item I listed is not founded or reason why the claim can't be reviewed. The letter also cited incorrect information which once again makes all allegations that are not fact and brings Discovery and their Assessors words into disrepute as lies. This company’s lack of evidence to support their decisions, failure to conduct a thorough assessment, and refusal to properly address claims demonstrate nothing but unprofessional, unfounded response and reason for dispute and unprofessional behavior. Their actions are Unprofessional and would go as far as to not take Customer reasons for dispute rejection into consideration.
212 replies
13 months ago
Discovery Insureance Lies
This is the worst insurance company I’ve ever dealt with, and here’s why: Terrible Service: I filed a claim for a roof leak, but the Assessor didn’t even bother to inspect the ceiling to identify the cause. Instead, they dismissed the claim based on the assumption that the leak was caused by rain. Despite experiencing significant rainfall before and after the incident, I’ve never had a leak before or since. The claim was rejected on the grounds of “poor maintenance” on a roof that is only three years old. The Assessor's arrogance was appalling—they didn’t check the ceiling to locate the source of the leak, took random pictures of the roof without determining if it was even the cause, and rejected the claim before leaving the premises, declaring no vendors would be assigned. To make matters worse, the Assessor caused damage to the roof by moving tiles due to their weight who pays for this? Disputed Claim: When I disputed the rejection and provided valid reasons, I received a response stating they would “not provide feedback on my dispute but that does not mean they accept.” Really? I have a right to have every concern heard and responded to properly. So open clause we dont care but not providing adequate feedback and to substantiate why each item I listed is not founded or reason why the claim can't be reviewed. The letter also cited incorrect information which once again makes all allegations that are not fact and brings Discovery and their Assessors words into disrepute as lies. This company’s lack of evidence to support their decisions, failure to conduct a thorough assessment, and refusal to properly address claims demonstrate nothing but unprofessional, unfounded response and reason for dispute and unprofessional behavior. Their actions are ********* and would go as far as ******* to not take Customer reasons for dispute rejection into consideration.
53 replies
16 months ago
Unacceptable partners of Discovery Insure and Discovery accepts it
Second time this year my glass claims have been directed to Autoboys who gives zero service updates and takes no claims seriously. What or who is getting a kick back from Discovery at Autoboys or visa versa to support such terrible service.
112 replies
16 months ago
Autovoys and Discovery Insure bad service
Second time this year that I have had little to no service from Autobiys. They don't give feedback or updates that don't deem damaged windscreen critical to life they just do nothing. This brings me to question who at Discovery insure is getting back hands to support such terrible service and thar Discovery Insure deems it acceptable to deal with this level of terrible service.
0 replies
19 months ago
Terrible After Sales Services
Not impressed with after sales services. Received my fan a week ago, installation not complete as controller not working. Now I have to wait for it be sent away and tested so no idea when I will get feedback. The Service is terrible, no proper feedback and updates and you need to call and constantly follow up to hope you get feedback.
0 replies
22 months ago
Cheating the Consumer by using Cape Town
I ordered items online and did check the address ,com. I wanted to support local business as they had a sale. The pictures were not of their garments whatsoever as their quality terrible. Needless to say a Chinese dress size 14 is SA Dress size 24 probably so you are mislead and select the wrong size and they make money out of you. **** be AWARE. The quality of the fabric is terrible, quality cheap *******. When I tried to return, they stated on their website it up to them if you pay shipping to return ambiguous in their favor. They don't give you full refund they deduct their shipping costs back to Asia and other hidden costs. They also pay games that you can keep it and they will give you voucher to delay the period of 7 days in which you are allowed to return. This should be legal case how they are de*****ing the SA public with lies. Terrible service and quality is not worth a cent.
0 replies
37 months ago
UPS Terrible Service
Despite several calls follow up to get my parcel urgently. UPS failed to update the calls and update my address that was never wrong but apparently delayed deliveries. Manager failed to get back to me after escalation and sharing details and advising it is critical. All other managers on training so business comes to a standstill. And after another call tracking is not updated and after a day of calls I am no further, and they don't seem to care that due to their poor service and inefficient services I have to pay the price of project delays. UPS doesn't give a dam and their services aren't recommended.
53 replies
40 months ago
TELJOY doesn't care and no Service levels.
I signed a contract for laptop rental as I'm self-employed and require a laptop to generate my income. This is critical to my income and being able to run a business. I work on the model no work no pay therefore I had zero income for nearly 2 months; however, no prompting, emails, calls or escalations were taken seriously by Teljoy. My faulty laptop, HP,has been waiting for a replacement laptop as it was faulty for nearly 2 months and to date, I have no idea when I will get a laptop when this will be resolved. HP also has zero customer care as they don't assist in replacing laptop. However, the debits orders still go through without fail, all that Teljoy cares about. No follow up when escalating, actually no escalations help. I would never recommend Teljoy rentals if this is their level of service and the attitude to address faulty laptops and to manage customer satisfaction or complying with contracts. They unable to manage a laptop service and have zero service.
132 replies
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10 (100%)