MD
Malika R
Active since Feb 2013
15
Reviews
0
Industries
Reviews
15 reviews42 months ago
Charm SA : LOVE the products and EXCELLENT service!
Amazing products and really incredible service! The Charm SA team have been so responsive to messages and helpful with every single one of my orders and I’ve ordered quite a few times from them! Their website is easy to use and shipping has always been on time. I recently had a bit of an odd request and Mari helped me way above and beyond what I would have expected from any company! Thank you Charm SA for giving us such awesome products and perfect service to go with it! It’s really a pleasure dealing with you!
0 replies
51 months ago
FNB Premier Banking Terrible Service
SHOCKING service as usual from FNB. My card and my husband's card were both swallowed at 2 separate ATMs yesterday after international banking was activated for both of us. I've spoken to FIVE different people on the wonderful secure chat and been told a different story from everyone. We are leaving the country tomorrow evening so this is extremely urgent. As private and premier bankers who have banked with FNB for YEARS, this is really bad service (as we've experienced in the past as well). PLEASE can someone do something on this, I need my card. Being told it's not possible is not a solution. My husband ordered his card last night and was told it's being dispatched to a branch already. So why can the same not be done for me? I really just need someone to take ownership of this and actually HELP!!!
53 replies
66 months ago
TOY KINGDOM CANAL WALK STAFF LIE AND ARE ARROGANT AT H*LL
If I could give 0 stars I would! I purchased a Bakugan set for my son around mid October. After giving him his birthday present at the end of October, we realised that one of the Bakugan that was in the set was broken. We took it back to the Canal Walk store and I spoke to someone (Kyle/Carl I think) who promised to help and source another one from Worcester store and that he will let me know when he has it or if he can't get it, he would let me know as well. I left the store believing that he would sort it out or at least contact me either way. On calling the store now, almost 3 weeks later, I was told by his colleague that he had tried to call me which isn't true. I have no missed calls from anyone related to Toy Kingdom. Kyle promised to call me back in 5 minutes to tell me if he had managed to get the Bakugan. He was very apologetic. 5 hours later and I had heard nothing so I called the store again. This time he was as ARROGANT as anything. Saying I must take this up with the supplier rather and that he had fought and gone out of his way to assist me. I said all he needed to do was contact me (as promised) to TELL me what is happening and he had the audacity to say that he didn't realise that I wanted updates all the time. He spoke over me constantly when I tried to explain that I just need to know if he can get another one or not. I asked for the manager name and the complaints process. Manager name is apparently Cherise who is not in. He then said goodbye, over me while I was trying to talk to him still, and put the phone down. At no stage was a rude to him. The whole experience with Toy Kingdom Canal Walk has been pathetic. I used to shop a lot there as they have a good range of toys but I can assure you that as soon as I have my item, in the correct state that I PAID for, I will NEVER be shopping there again because I am ABSOLUTELY livid at how I have been treated. Kyle or whatever his name is is welcome to speak to my 6 year old son directly to tell him that he can't have the toy that was bought and then we can see what kind of attitude he has. SUCH BAD SERVICE, NO WAIT, NO SERVICE.
56 replies
80 months ago
Vodacom useless as always
Vodacom, you have been giving us the run around now for a week and we are not any further than we were. NO ONE will take ownership to resolve our problem and we are sitting in the middle of this issue. Our ISP wants to connect our fibre but they can't as Vodacom says that the line hasn't been released on the Vodacom side. BUT the existing connection has been transferred out by the original contract holder. He is active and we are sitting with this ridiculous ISSUE! Telling us that WE have to pay to have the line released! Your consultants even told us that they can only get us active if we sign up through Vodacom. I'm pretty sure that's in contravention of the competitions act! What do we need to do to get some attention and service??!
210 replies
81 months ago
MTN- still pathetic!!
SECOND REVIEW AS I GOT NOTHING BESIDES AN EMPTY PROMISE OF A PHONE CALL FROM THE FIRST ONE!!! I recently took out an additional contract with MTN. After applying, they told me that my application was declined and gave a list of over 50 reasons why. We escalated it and I was told sorry it was a system error. This was almost a week after I had initially applied. When I went to collect my phone it was the 30th of April. One of the main reasons I took the contract with MTN and not any of the other SPs, was that I wanted the Samsung promo with the ear buds. I was told at the MTN store that I could come in on the 1st of May and they would show me how to claim the buds. When I checked on the 1st the promo had ended with Samsung already. MTN also took 2 days to activate my line so even if I had checked on the 30th, I wouldn't have been able to get the buds. The store staff have been beyond pathetic. They keep making promises to sort this out with the Samsung rep- I have spoken to Jeandre who did the contract initially. He hasn't done a single thing since this contract was approved. Tevin has also given no feedback. I go in regularly to the store and there is no manager or anyone who helps me. I am now done with trying to be nice to them. This is not the first time that we have had issues with the Table Bay MTN store. If there hadn't been a system issue with MTN and if I hadn't been given the incorrect info around the promo end date from the store staff, none of this would be an issue and I would have gotten the ear buds as promised when I took out the contract. Furthermore, there were no terms and conditions in your April MTN catalogue that indicated an end date for the Samsung promo or a reference to where one could be found. I need a response and a way forward on this please!
105 replies
82 months ago
MTN Table Bay Mall are Useless
I recently took out an additional contract with MTN. After applying, they told me that my application was declined and gave a list of over 50 reasons why. We escalated it and I was told sorry it was a system error. This was almost a week after I had initially applied. When I went to collect my phone it was the 30th of April. One of the main reasons I took the contract with MTN and not any of the other SPs, was that I wanted the Samsung promo with the ear buds. I was told at the MTN store that I could come in on the 1st of May and they would show me how to claim the buds. When I checked on the 1st the promo had ended with Samsung already. MTN also took 2 days to activate my line so even if I had checked on the 30th, I wouldn't have been able to get the buds. The store staff have been beyond pathetic. They keep making promises to sort this out with the Samsung rep- I have spoken to Jeandre who did the contract initially. He hasn't done a single thing since this contract was approved. Tevin has also given no feedback. I go in regularly to the store and there is no manager or anyone who helps me. I am now done with trying to be nice to them. This is not the first time that we have had issues with the Table Bay MTN store. If there hadn't been a system issue with MTN and if I hadn't been given the incorrect info around the promo end date from the store staff, none of this would be an issue and I would have gotten the ear buds as promised when I took out the contract. Furthermore, there were no terms and conditions in your April MTN catalogue that indicated an end date for the Samsung promo or a reference to where one could be found. I need a response and a way forward on this please!
315 replies
87 months ago
FNB, how CAN'T we help you???
Second review that I'm logging. I did a review a week ago and was promised the world in resolving this but one of the most useless people I've ever dealt with at FNB, her name is Firdoze. She called me once and never again. She has stopped replying to my emails now as well. The complaint hasn't even come close to being resolved. Have logged official complaints on the FNB website as well and, guess what, nothing at all from them. Have now gone to banking ombudsman as well to hopefully get some attention. I have had problems with FNB in the past but this is the worst it's ever been and by far the worst service I've ever received from any company in my life. Note, this review relates to the incorrect credit record that FNB keep sending to the credit bureaus. My next step is to go to an FNB office and start screaming and swearing in their Reception until someone listens and helps me. FNB YOU TRULY SUC****!!!
105 replies
87 months ago
FNB, if I could give you zero stars, I would
FNB, you have proved once again that you are a USELESS bunch of idiots. Your staff keep sending incorrect information to the credit bureaus and the more I dispute it and get it removed, the more your incompetent staff send the same WRONG info through again. I tried to deal with this issue months ago and was promised feedback and received, guess what, absolutely no reply!!! It's disgusting that you are the only company that I've dealt with that cannot get my information updated correctly. Now you'll get some new idiot to call and promise me the world and we'll start this whole process again but this time I'm going to follow through and make sure it gets resolved and at the same time I'll be going to other social channels as well as the banking ombudsman and even the legal route if I have to. FNB, this is one complaint that you need to sort out or I promise I'm going to start making more and more noise until someone finally notices.
420 replies
89 months ago
FNB messes up AGAIN!!!
FNB, once AGAIN, you have managed to mess things up, at Christmas time. You have taken more money out of my account, ILLEGALLY. My outstanding debt with you was settled via sequestration (and rehabilitation) almost 5 years ago yet you still have amounts reflecting on my ITC (the only company that hasn't managed to update their records, everyone else has done what they are supposed to do). You have now also taken money out of my account, wrongfully so as admitted by your own staff. I was promised a refund but yesterday by Sheila Chiloane but as I suspected, absolutely NOTHING. FNB what do I have to do to have the following happen: 1. Clear my name on ITC, I've sent you ALL the documents NUMEROUS times and am fighting this separately with each credit bureau now as well. 2. Refund the money you took illegally, just before Christmas, same as what you did 2 years ago 3. STOP taking money out my account illegally I need a reply and a refund by today or I am going further with this. And I need a way forward on how to stop this happening and get my name cleared.
105 replies
124 months ago
Discovery paying cash backs into cancelled card
I recently enquired with Discovery why I was not receiving my monthly Health Food cash backs (despite getting SMSs informing me of the value). This was at the beginning of January. I was promised feedback and got nothing. I then followed up and was told that the money was being paid into a secondary card in my name that was cancelled over a year ago. I never asked for the money to be paid into this card and the main card holder isn't even on my policy so I have no idea where this money has gone and no one can tell me either.<br> <br> I've since called 3 times and had to hold for over 20 minutes to speak to someone. I keep being promised feedback but no one is getting back to me.<br> <br> This is unacceptable. It is the second time in one month that I've needed to log a Hello Peter complaint to get my query resolved. Why is it so hard to contact me and tell me what's going on??<br> <br> I need to know exactly how long the money has been going into the credit card and I need the amounts paid to my correct banking details (that Discovery have had all along).<br> <br> Most of all I just need some feedback!<br> <br> Customer service at Discovery has really become shocking!
75 replies
Review Distribution
5 Star
3 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (26.666666666666668%)
1 Star
8 (53.333333333333336%)