SS
Shadlyn Sadan (Hansen)
Active since Mar 2013
12
Reviews
0
Industries
Reviews
12 reviews40 months ago
FNB Insurance - Shoddy service
On 30 November 2022, issue logged with FNB Insurance. Assessment was done and report sent to insurer on 5 December 2022. Numerous phone calls to call centre and still no outcome on the claim or any feedback on repairs. So the leak has been continuing for me than weeks and who is going to take responsibility for any additional damage. When you ask to speak to a manager, the call conveniently gets cut. This is shoddy service!!!
132 replies
51 months ago
PATHETIC SAGE SERVICE
Sage People Payroll and ESS system has some bugs. However, when trying to resolve the issue, one has to get a consultant from a service partner at your own cost to resolve. Recurring ESS issues that at logged are fixed one month and reoccur at another time. Using the online ticketing system is pathetic, as it takes forever to get a response, not to mention a resolution. Payroll has tight timelines and the service from SAGE is pathetic at best
106 replies
56 months ago
DSTV THUGGERY AND PATHETIC SERVICE
I have been experiencing the worst service from this company for the past 6-months. There has been a Joox subscription that has been charged to my account since April 2021. I have called in since then at least twice a month and emailed without any resolution. Every month the call centre promises the issue is resolved, and its a LIE. The reference numbers and emails, are just no help. This month they ave cancelled one of my services, charged me a cancellation fee, and I am now being debited R1378.68, my usual debit order is R1019.99. With the Joox debacle they have been debiting my for R1088.99 since April. I have now told them that I want to cancel my debit order, and pay my R1019.99 via EFT. I am now told that if I do this, I am in breach of my contract, and my price lock will be cancelled and I will be charged more. How is it that DSTV can charge you for services you did not subscribe to, and NOT be in breach of contract, you try to resolve the matter for 6-months, without any joy and when you as a customer tries to resolve it the only way you know how, you are further penalised and you are the one in breach. DSTV sucks and is pathetic. Surely this is just highway robbery
159 replies
64 months ago
****PY SERVICE - TELKOM AGAIN!!!!
Once again, Telkom shoddy service. I cancelled my Smart Boardband Wireless Fixed Service on 9 Dec 2020 and requested to only use the telephone number and email address. They said I can only be downgraded to Smart Voice Basic at R200 per month. Told to call on 8 Jan 2021, to reinstate email address. Now its the 11th Jan and 6 calls later, I am told that the cancellation order is not closed, I must wait for the handset to arrive, before I can get the email address to be activated again. This is NOT what I was told, nor what I signed on for, ***!!!!!!!!!
0 replies
76 months ago
**** TELKOM SERVICE
Worst service provider ever. I called in on Sunday as the internet was down. Because I am on the Sim package they said they cannot reboot as I am calling from the same line. So I had ti call from my cell phone. They could not fix it and said to take it into a shop. At the Claremont shop was told techs only work 9 to 4:30 so come back today. At the Blue Route shop today tild tech is on leave drive to another shop... what type of company is this with this **** service......... really..... and as the customer u must keep paying your full account... incurnthe cell phone call costs, the petrol and parking costs, not to mention ur time and stress levels. I AM GO TO CHANGE AS SOON AS POSSIBLE.......
0 replies
77 months ago
Motor Insurance Claim - Pathetic Service
Phoenix Risk Solutions is my insurance broker, with whom I have motor and household insurance. On 2 Dec 2019, I lodged a claim with for a motor vehicle accident. I have had to continuously follow up with the claims dept and the assessor as to the progress of the claim. Eventually the car was written off. Phoenix then told me to contact the Wesbank to get the details. This was done. I had to continuously follow up or no one would give me feedback. My motor vehicle policy was updated on 1 Nov 2019 and the insured value of the vehicle was R251K. Phoenix now says that according to TransUnion's valuation guide the vehicle is worth R211K. When I queried the difference of almost R40K the advised that this is the depreciation of the vehicle. I contend that the vehicle cannot depreciate by R40K in less the two months. To date they have not responded to my queries and all I get from them is attitude. I get shoved from pillar to post, and this after I am charged a 10% admin fee on this policy every month. This is incompetence and shocking service.
61 replies
79 months ago
TELKOM SMARTBROADBAND WIRELESS SUCKS!!!!!
Telkom's Smart Broadband Wireless sucks. I was transferred onto this service after being told how wonderful it is. Since 6/10/2019, I have not had any telephone service and unable to access my email account. Telkom has advised that there is a problem with the upgrade for all its customers who selected this service, but are unable to provide a timeline as to when it will be fixed. In the meantime customers are left vulnerable, with no telephone service for elderly folk at home and any urgent emails you may need to access is just your problem. TELKOM SUCKS!!!!!
0 replies
104 months ago
Unable to get a copy of hospital account
I have tried to get a copy of a hospital account from Kingsbury. But the person on the other side could not find the patient name and account. She then gave me the head office number where the central accounts is done - ********** . For two days now I have called. Day 1 - 5 calls no answer - just recording about how great hospital group is. Day 2 - 7 to 8 calls. Sometimes 10 minutes before switchboard answers - or now answer and I call back. When I did get through, and asked for the relevant hospital - Kingsbury - the person on that end on 3 to 4 occasions did not answer. On the one occasion I did get through, she took the details and put me on hold, then came back only to hang up the phone. When I phoned again, switchboard lady says only skeleton staff after 3:30. Considering that I have been calling since just after lunch. Still cannot get hold of anyone to answer the query. Does anyone actually work a the Life Healthcare Head Office - is the any kind of service to be had. Can someone please assist - as this service is shocking........ Your switchboard person needs a wake up call or you guys need more staff.......
0 replies
116 months ago
Pathetic Service
<p>Logged an internet fault 23/9/2016 -138CWK230916. Technician came 24/9 advised could not fix will be back 27/7. When he left telephone was then not working. Called in on 24/9 to advise problem is now worse as telephone is not working. Agent said (Legae Diskson) he would escalate. No feedback received. Called 27/9 agent advised call had been closed as problem is resolved. But we still do not have internet or telephone service. This agent said she would escalate and send email(Zandile). Called today, new agent says call is closed, but he would reopen. I refused to take his word for it an asked to speak to Supevisor. She came with attitude, so I asked to speak to somone else, as I do not believe anyone at Telkom anymore. Whilst waiting for them to call someone, I could hear them laughing about my outrage, they thought it was big joke. Eventually Steven Nchaupe and gave Escalation No. 899280. I AM TOTALLY DISGUSTED WITH THIS SERVICE, FIRSTLY I GOT LIED TO BY TWO AGENTS, THEN I AM BASICALLY TREATED AS A NUISANCE, ALL THIS WHILST I HAVE NO INTERNET AND PHONE SERVICE THAT I AM EXPECTED TO PAY FOR EVERY MONTH. IS THIS REALLY HOW YOU DO BUSINESS??????????????</p>
106 replies
124 months ago
Ooba poor customer services
Claim No. 917314/1 Monday 18 Jan 2016 reported claim to Ooba - pool pump not functioning properly. 22 Jan 2016 - Pool Doctor came to investigate - literally just looked at pool pump and pool - no tools were taken out or anything done. They left and said would contact Ooba. NO F/BACK phoned Ooba on 27 Jan 2016, as no feedback since inspection by Pool Doctor. Was advised by agent that claim is declined as Pool Doctor said there is a leak and policy does not cover leaks. I queried how the service provider came to the conclusion of a leak, when there is no evidence of this, and they did not do anything to come to this conclusion, I was present during their inspection. Agent said she would follow up with service provider and give feedback. I also requested a copy of the policy document, which she said she would arrange. NO F/BACK. Monday 1 February 2016 again called call centre for feedback - agent again noted matter will be taken up with service provider and would send policy document. today is 3 February 2016 - still NO FEEDBACK from Ooba - my pool water is now green and through desperation I am left with having to source my own service provider to urgently assist.UNACCPETABLE
75 replies
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2 Star
3 (25%)
1 Star
9 (75%)