PK
Petrus K
Active since Mar 2013
18
Reviews
0
Industries
Reviews
18 reviews5 months ago
Incorrect reserving of Funds not being cleared on pensioner's bank account by ABSA!
On the 13th of October 2025, my mother used her ABSA Debit card at a merchant to pay for a purchase. She realized that the amount on the merchant's card machine was wrong and immediately cancelled the transaction. The merchant then did a new transaction on her debit card with the correct amount entered. When we got home we noticed on the ABSA banking application that the correct amount and the cancelled incorrect amount was reserved on her bank account. We contacted the merchant and explained the situation to them. We were assured by the merchant that it the transaction with the incorrect amount was definitely cancelled and they supp**** us with proof that the transaction was declined/cancelled! We then waited several days for declined/cancelled transaction's reserving of funds to be cleared by ABSA which did not happen. On the 27th of October 2025 I went with my mother to the ABSA branch inside Village Square, Randfontein. The staff at this ABSA branch could see that my mother is a sick, elderly woman, but still we had to wait more than two hours before we were assisted by Refilwe. All the supporting proof was supp**** to Refilwe via email and she forwarded all of this proof to authorisations@absa.co.za while we waited. She could however not supply me with a reference number for her email to authorisations@absa.co.za. After several follow-up emails and calls from myself to Refilwe, I still did not have an answer regarding this situation with the incorrect reservation of funds by ABSA. On the 4th of November 2025 I was informed by the receptionist at ABSA Village Square Mall that Refilwe was not working for the branch anymore. I then requested to speak to the manager of the branch where I had to explain the whole situation to Lorinda, the branch manager again. I also supp**** Lorinda with the proof from the merchant that the mentioned incorrect transaction was declined/cancelled! She did report this to authorisations@absa.co.za and supp**** me with a reference number. Today is the 15th of November 2025 and after several emails to Lorinda, the Branch manager, the incorrect reserving of Funds have still not been released! My mother is pensioner and can not afford to have R2,100-00 reserved on her account for an unlimited period of time!
53 replies
18 months ago
Dischem GAP Cover not assisting the Elderly with claim submitting!!
I've got a GAP Cover policy at Dischem Health. I have been trying since 2 October 2024 to submit my claims for in-hospital shortfalls, with no assistance! I'm an elderly person with limited knowledge of electronic claim submitting. The call center personnel keep on telling me that my service provider is blocking my OTP codes. Why is there no walk in centers here in Cape Town that can help me to get my claims processed? It looks like you don't want to process my claims!!
159 replies
19 months ago
MBD Legal Collections harrasing me while under Sequestration by High Court Order!!
I have been declared Insolvent and placed under Sequestration on 2014/03/07 by the High Court of the Western Cape. I have sent this High Court Order to MBD Legal Collections on 20/03/2015 via email *********** and on 02/05/2016 via email ***********! Now they have started harassing me again. I phoned in today 10/09/2024 at 15:05 and spoke to Sidibone whom again said to me that I have not sent them the High Court Order in the past. I have sent it again today 10/09/2024 via email ***********. It looks like this company think they are above the Law! I there anybody that can help me to show them that they must also abide by the Law?
53 replies
19 months ago
MBD Legal Collections harassing me while under Sequestration by High Court Order!
I have been declared Insolvent and placed under Sequestration on 2014/03/07 by the High Court of the Western Cape. I have sent this High Court Order to MBD Legal Collections on 20/03/2025 via email sempatij@mbds.co.za and on 02/05/2016 via email lazolan@mbds.co.za! Now they have started harassing me again. I phoned in today 10/09/2024 at 15:05 and spoke to Sidibone whom again said to me that I have not sent them the High Court Order in the past. I have sent it again today 10/09/2024 via email queries@mbd.co.za. It looks like this company think they are above the Law! I there anybody that can help me to show them that they must also abide by the Law?
0 replies
25 months ago
Worst service ever from Rain.co.za
On 9 March 2024 I ordered the 101 deal from Rain.co.za. I received my sms and email that CCD Couriers will be in contact to deliver my order. On 13 March 2024 14:59 in the afternoon I received a call from an agent at CCD Couriers to confirm my particulars, delivery address and date of delivery for 15 March 2024. The connection was really bad so afterwards I also sent an email to confirm our telephone discussion. I took off work for the delivery date of 15 March 2024. On 14 March 2024 I received another call from CCD Couriers at 08:59 in the morning. This time from Malikah wanting to make an appointment for delivery of my order. I told Malikah that my delivery has already been scheduled for delivery on 15 March 2024 between 10:00 and 12:00. She did not believe me and said that there was no proof on the system that anyone has called me to make a delivery appointment and that now there was only a delivery slot available on 18 March 2024. I told her that I have already taken off work for my delivery on 15 March 2024. I was told that if I don't accept the available delivery slot on 18 March 2024 my order will not be delivered. I told her that I am going to take it up wit Rain.co.za. At 09:15 I spoke to Pinzele at Rain.co.za delivery support and explained the situation regarding my delivery. I was told that this is unacceptable and that she will investigate. Later the same day I received an email from Pinzele now emailing me from CCD Couriers's Helpdesk confirming my delivery for 15 March 2024. I also received a few sms messages confirming my delivery on 15 March 2024. On the morning of 15 March 2024 I received another call from CCD Couriers now telling me that my order did not go out and that they would like to make another appointment for delivery. I told the consultant that I would like to cancel my order and that I'm going to take it up with Rain.co.za to cancell. On the same day I sent Rain.co.za a support ticket on the Rain.co.za App to cancel my order and to refund my payment made to them. I received an email confirming receipt of my support ticket and that Help is on the way! Today is 24 March 2024 and I have not received any confirmation of my order cancellation and the App does not allow me to send another support ticket. Is this the type of service you can expect from Rain.co.za and their delivery agents??
112 replies
25 months ago
Worst service ever from CCD Couriers!!
On 9 March 2024 I ordered the 101 deal from Rain.co.za. I received my sms and email that CCD Couriers will be in contact to deliver my order. On 13 March 2024 14:59 in the afternoon I received a call from an agent at CCD Couriers to confirm my particulars, delivery address and date of delivery for 15 March 2024. The connection was really bad so afterwards I also sent an email to confirm our telephone discussion. I took off work for the delivery date of 15 March 2024. On 14 March 2024 I received another call from CCD Couriers at 08:59 in the morning. This time from Malikah wanting to make an appointment for delivery of my order. I told Malikah that my delivery has already been scheduled for delivery on 15 March 2024 between 10:00 and 12:00. She did not believe me and said that there was no proof on the system that anyone has called me to make a delivery appointment and that now there was only a delivery slot available on 18 March 2024. I told her that I have already taken off work for my delivery on 15 March 2024. I was told that if I don't accept the available delivery slot on 18 March 2024 my order will not be delivered. I told her that I am going to take it up wit Rain.co.za. At 09:15 I spoke to Pinzele at Rain.co.za delivery support and explained the situation regarding my delivery. I was told that this is unacceptable and that she will investigate. Later the same day I received an email from Pinzele now emailing me from CCD Couriers's Helpdesk confirming my delivery for 15 March 2024. I also received a few sms messages confirming my delivery on 15 March 2024. On the morning of 15 March 2024 I received another call from CCD Couriers now telling me that my order did not go out and that they would like to make another appointment for delivery. I told the consultant that I would like to cancel my order and that I'm going to take it up with Rain.co.za to cancell. On the same day I sent Rain.co.za a support ticket on the Rain.co.za App to cancel my order and to refund my payment made to them. I received an email confirming receipt of my support ticket and that Help is on the way! Today is 24 March 2024 and I have not received any confirmation of my order cancellation and the App does not allow me to send another support ticket. Is this the type of service you can expect from Rain.co.za and CCD Couriers??
56 replies
38 months ago
Medihelp Not Paying Valid Approved Claims!!
On 9/01/2023 my wife and myself was referred to Hamadi Pathologists for requested blood tests by our Medihelp Network GP. Later on my statement I noticed that two (2) specific item codes that is part of our PMB Basket of Care was not paid. I called in to the Medihelp Customer Care Center on 23/01/2023 at 8:21 and logged a query regarding these two (2) item codes. (4482 for myself and 4027 for my wife) On 1/02/2023 I called in again at 13:32 to follow-up and was told that they are busy with my query. On 13/02/2023 I sent them an email requesting their urgent attention regarding this matter and that I will be referring this to The Council for Medical Schemes if they don't respond soonest. They responded via email on 22/02/2023 giving me a LESSON on how my specific plan works. (I know how my chosen plan works and I only requested payment on the specific items that I know is covered and not paid). They however confirmed that the specific items was approved and that it will be paid by the next payment run. On 3/03/2023 I received my statement and noticed that only item 4482 for myself was paid and item 4027 for my wife was not with reason code 009 (No Benefit). Maybe I must give them a lesson on how my specific plan works and what is covered under approved PMB Basket of Care?!!
53 replies
50 months ago
Polmed not paying valid claim!
My mother-in-law was admitted to hospital on the 21st of January 2022 and discharged on the 22nd of January 2022. Although Polmed gave authorization for 5 days, Netcare Kuilsriver did change the authorization to only 1 day. Netcare did receive confirmation from Polmed that it was changed. On the 24th of January 2022 she went to her GP for a follow-up appointment. This claim was rejected by Polmed because of the 5 day hospital authorization that was still reflecting on their system. On the 26th of January 2022 Polight with ref no: 260122QZ3DPB confirmed that this was a mistake and that the GP visit will be send for payment. This GP visit is still not paid and today 3 March 2022 when I contacted Polmed, the lady who helped me again started with the authorization that was not changed. Do I need to refer this to the Council for Medical Schemes to be sorted out?
0 replies
50 months ago
Polmed not paying valid claim!
My mother-in-law was admitted to hospital on the 21st of January 2022 and discharged on the 22nd of January 2022. Although Polmed gave authorization for 5 days, Netcare Kuilsriver did change the authorization to only 1 day. They did receive confirmation from Polmed that it was changed. On the 24th of January 2022 she went to her GP for a follow-up appointment. This claim was rejected by Polmed because of the 5 day hospital authorization that was still reflecting on their system. On the 26th of January 2022 Polight with ref no: 260122QZ3DPB at Polmed confirmed that this was a mistake and that the GP visit will be send for payment. This GP visit is still not paid and today 3 March 2022 when I contacted them, the lady who helped me again started with the authorization that was not changed. Do I need to refer this to the Council for Medical Schemes to be sorted out?
0 replies
61 months ago
Short Payment of a Valid Claim!
On 25 February 2021 I was given an Authorization number for a Follow-up appointment by Compcare Medical Scheme. On 15 March 2021 I noticed on my statement that the mentioned follow-up appointment was paid short by Compcare Medical Scheme with explanation: NO REFERRING DR! I contacted their contact center and explain this situation to Elmarie. Her excuse was that it must have been a system error and that she will sent it to the relevant department to be rectified and paid accordingly. She supplied me with a reference number: 5048929. I also lodged a Complaint on their website. Needless to say I did not even receive a reference number or any feedback regarding this Complaint lodged! Today 9 April 2021 I was informed by the doctor's practice receptionist that this short payment have still not been rectified. Compcare Medical Scheme your Customer Care is Shocking!
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (27.77777777777778%)
1 Star
13 (72.22222222222223%)