DC
Danny C
Active since Mar 2013
8
Reviews
0
Industries
Reviews
8 reviews57 months ago
Aurelias Restaurant - service disaster.
Comfortable hotel, check in very efficient and rooms are nice. Just avoid Aurelias restaurant unless you don’t mind waiting 25 minutes for someone to serve you and a further 30 minutes for a basic breakfast to arrive. This is now the 4th or 5th time where I have had to continually get up and request service, first for coffees, then for honey and finally for the breakfast order. It is so disappointing that such shoddy service is allowed by the management.
0 replies
57 months ago
Impossible to cancel contract
I have phoned Vodacom cancellations line 3 times. The menu is simple and efficient and each time someone has answered my call within a couple of minutes. Sadly this is where the service stops. I am leaving SA and therefore just need a final balance to terminate my contract yet it seems after 3 calls and promises this will be done it is just too difficult. This has taken around 10 days because apparently my number is on the old system that has to go to a service request which can take 48 hours. Guess what nothing happens and I have to phone again. It appears deliberate to delay my cancellation and every time the Helpdesk user promises I will be sent the mail and each time it doesn’t happen. I done want to name names here I just want to terminate my contract. Is that so difficult?
106 replies
66 months ago
20th Wedding Anniversary disaster
It was my 20th wedding anniversary and I wanted to surprise my wife on the day with a beautiful bouquet of roses. I paid and requested delivery on my anniversary and expected it to be delivered with my personal message in the morning so my wife could enjoy the gift. When it hadn’t arrived by 11am I tried to go into the chat function on the website. No one answered. Eventually at 1pm I phoned the offices and spoke to someone who could give me no idea of delivery and just told me it is out for delivery. It has ruined my day. My wife has had flowers delivered by other friends and family from online flower stores and the only one that is still not delivered is one from her husband. It has caused a lot of upset in the house and because of that I have no intention of ever using netflorist again. The service is terrible and it has certainly ruined what should have been a very special day for my wife and I.
0 replies
77 months ago
Very unprofessional service and rudeness at East Rand Hyundai
We purchased a Hyundai Tucson from them around 18 months ago. The car is a spare vehicle and stays in Joburg whilst we live in Somerset West. The car had given us some problems in the early stage and every time we took it back claiming the wheel alignment was out because the car tracked to the left we were told there is nothing wrong with the car. It still tracks to the left when driving in a straight line. This week we took the car in for a service under the Motorplan for its 15,000km service. This should have been fully covered by the dealership. The car had not reached 15,000km and the service icon had not come up on the car. We took the car in and we’re told that as the car had reached 6 months after its 12 month anniversary the service was not covered and we had to pay R2700 for the service. We do not live in Johannesburg and hardly drive the vehicle and as the vehicle had not indicated that it required a service we had no idea it was due. After a couple of conversations with a service advisor Yolande she claimed that she had tried hard to assist but there was nothing she could do. She wouldn’t put me through to anyone her senior just claiming they would only be back on Monday. At no time did the dealership contact or phone us to warn us of the pending service and therefore as explained above although the kilometers are less than 15,000 indicating low wear and tear, the time period lapsed and now we are due to pay for the service. Is this the type of customer service that Hyundai South Africa wishes to impart on its customers. Incidentally when I mentioned to Yolande in a very calm voice that I was not happy with their service and I intended to put it onto hellopeter she raised her voice, shouted “goodbye” and slammed the phone down. I am very unhappy with this, will never use Hyundai East Rand again and despite currently owning 4 Hyundai’s will seriously considering buying Hyundai again. As a comparison, the Hyundai dealership where we have bought two vehicles from in Somerset West are completely different. The sales team is great, service and sales team communicate and our Creta that we also have on a service plan has been serviced on time due to a customer service rep from the dealership phoning us to remind us about the 12 months timeline and booking the car in. It is amazing how you can condone really unprofessional service at your East Rand dealership yet you prove that some of your dealerships give the customer service that I am sure you can expect. This has left a very bad taste in my mouth and effectively I am R2700 out of pocket even though I paid a lot of money for the service plan. I will make sure that I tell as many people about my bad experience in East Rand Hyundai because they do not deserve anyone’s business. On the other hand we have directed more than one of our friends to Hyundai Somerset West due to the good experience that we have had. I would strongly suggest that you sort this out before you lose more sales from this unprofessional East Rand dealership. There is no way to get an email address from the website. Clearly they are used to numerous complaints.
0 replies
82 months ago
Avoid this company - it will ruin your business.
If you have a choice not to use this incompetent company I would advise don’t use them. After being cut off 8 times in 9 days and calling the help line (where you will wait anywhere up to 20 minutes for someone to answer your call) I have given up. Sadly you can’t cancel a contract or buy your way out of it anymore so you have to live with the unprofessional and incompetent service for two years. I have never in my life had such a bad experience in any company and any industry including government institutions. The issue started when I was roaming in Mali and in the middle of nowhere my phone line was suspended with no warning. Once back in SA I called the incompetent call center and was told my phone was unblocked. My invoices are always large as I conduct international business and are always paid on time via direct debit. After 7 times calling the call center and twice visiting a vodacom store I was advised to pay early to lower my current balance. Why did that take a week to advise me? Why did they continue to cut me off despite very little activity on the phone? I then paid most of the bill off (only due on sept 2nd) and have been cut off three times since, made three calls to the call center and spoken to a manager. I have lost around 8 days of business where my phone which is my business lifeline has consistently been cut off. I will never ever use this company again as soon as I have the opportunity to change contracts. I would advise businesses and individuals to avoid this company because the service is shocking and it will affect your business. Go somewhere else but don’t use this company. They don’t deserve to receive the extortionate amounts they charge for the level of service that they give.
0 replies
127 months ago
For goodness sake don't lose your luggage in SA
After a flight via afrankfurt to Amsterdam and onto Johannesburg on KLM, I arrived in Johannesburg with no luggage. I filled in the claim form on 2nd Nov in Joburg at Bid Air desk. Young chap was helpful and promised that they would call as soon as they found my bag. On 3rd they phoned to say they hadn't found the bag. There onwards nobody phones me and between 10-15 calls between Johannesburg and Cape Town numbers I had to try and track down my bag. Every time I left a number for someone to call it went unanswered. Every member of staff I spoke to blamed someone else, and all along it was never Bid Air fault. I am still waiting 6 days later for a bag that I think is in Cape Town, I think has been delivered to a courier. Who knows? Bottom line is if you lose your bags and you have to rely on Bid Air to keep you informed and get your bag back I hope that you are able to buy a new wardrobe because no one gives a damn that you are sitting with no clothes to change. I am horrified at the level of service of this company and sadly this is what the outside world see about South Africa. It's about time airlines started not accepting shoddy service, so wake up KLM and move baggage handlers
0 replies
131 months ago
Never buy a Generator from Generator King
We ordered a 68kVA generator back in December, and at the time had to pay the full amount up front to \secure"an early slot. The payment was made >R120"
105 replies
132 months ago
Incompetent Service and selling faulty products
We purchased 3 pellet fireplace from progress group at great expense. The MD Louis was quick to sell as a modern corner burner but failed to mention that they had not sold any of these before and his technicians were not competent to install it troubleshoot. It was commissioned two months ago and has never worked. Despite dozens of calls and mails, the MD response has been despicable with no solution on the cards. This has caused huge distress and given the chance they can give me my money back, take the pile of expensive rubbish away and make good on a new installation from a different suppliet at their cost. My advice is never to buy anything from them as they do not follow up, fail to meet meeting commitments and continue to promise that they will fix the problem when in fact they have no intention to spend the money to fly in the technicians who know how to install it. This is non-quality at the highest level and I would strongly advise people not to use this group.
0 replies
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2 Star
3 (37.5%)
1 Star
5 (62.5%)