DR
Dawn R
Active since Mar 2013
21
Reviews
0
Industries
Reviews
21 reviews25 months ago
Appling service
One of the reasons I bought Dell is that the computer can be fixed on site. I has 2 laptops needing fairly minor repairs, paid for the parts and the technician came out (10 days later). The first one went fine but with the second the technician fried the charger by placing an antistatic unit on the live charger pin and blowing the charger, and sending sparks all over the kitchen table. Surprise. The charger didn't work after that and the brand new screen as giving problems that an hour on a call with an offs**** specialist could not fix. I have now been sent a quote and they are EXPECTING ME TO REPLACE THE STUFF THEY BROKE!!!!
0 replies
29 months ago
Rutendo Adelaide was a great help in adding my latest fur baby
Rutendo Adelaide was a great help in adding my latest fur baby. I have had to make a claim once and the call centre were always helpful.
72 replies
29 months ago
Absolutely horrific service from Mc Donalds app
The online ordering system for this chain is a joke but even worse it is IMPOSSIBLE to follow up on an undelivered order. All the phone numbers go dead "we don't accept phone calls anymore"and the so-called bot is MIA. I have had to resort to lodging a dispute with the credit card company to get a non-delivered order refunded.
0 replies
36 months ago
PATHETIC DELIVERY SERVICE
I am battling to get straight answers from Aramex. Two days in a row I have been sms'd to expect a delivery, which never arrives despite ensuring someone is there at all times to deliver. Ring doorbell confirms no delivery ever attempted. Contacting call center gave no additional clarity! Excruciating !
0 replies
39 months ago
After -sales service appalling!
The after-sales service has gone from bad to worse! After my recent installation in October, where the installer couldn't activate the Solarman app, I spent the next 3 months, on and off, trying to get them to fix it. Eventually I got someone to deregister the logger and I managed to get it working in 30 seconds. Last week I got a 3rd battery installed (the arrived the day after the original date, no communication, only not to have the right wall brackets). It was discovered at that time that one of the original 2 batteries they installed had been incorrectly linked and had been dormant for the 3 months. No wonder I had a battery issue and thought I needed another. On the installation of the third battery the invertor immediately showed completely erroneous and incorrect readings. The installer made no attempt to correct it, and it has now taken 5 days and being shoved from pillar to post even to get them interested in correcting it - adding insult to injury saying I would have to pay form the call-out.
0 replies
40 months ago
After sales support not great.
No issues with the installation but the after sales is horrific. You can hang on for 20 minutes or more, get cut off and often no resolution to the problem.
132 replies
43 months ago
Incorrect order nightmare
While deliveries usually happen seamlessly, heaven forbit they make a mistake. Over a month ago they got part of my order wrong. The incorrect items were sent back the next day but a month down the line and umpteen queries I have not been refunded nor have the correct items been sent.
0 replies
61 months ago
Partial delivery and still no refund for the rest
Partial delivery and still no refund for the rest. Not only are they slow to deliver but their customer service is abysmal.
0 replies
62 months ago
Partial delivery
Made a partial delivery and had to follow up multiple times to get a response. Was eventually told it was out of stock , but no refund reflecting and item is still for saleon the website. Pretty pathetic and slow.
0 replies
66 months ago
Complete disregard for Covid Regulations.
On Sunday I visited the nursery and all the shoppers were dutifully wearing masks, the staff - not so much. This was apparent throughout the store but most worryingly at the security checkout where social distancing norms cannot be used because they take physical possession of the receipt and check you aren't stealing. I asked the security person to make his chin strap a face mask, and after asking twice he reluctantly put it over his mouth only. At the info desk where I went to draw this breach of covid regulations to the personnel, one of the 3 also only had it over her mouth ( and the other 2 ladies were clearly in the vulnerable age group). They all 3 treated it as a joke and did nothing. When I asked them what I would have to do to make them take it seriously, report it? They laughed even louder.
0 replies
Review Distribution
5 Star
1 (4.761904761904762%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
10 (47.61904761904762%)
1 Star
10 (47.61904761904762%)