Fundiswa P

Active since Mar 2013

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Reviews

10 reviews

3 months ago

Very bad service and failure to refund

I ordered 4 counter stools in January, it is now earing end of May and they keep saying they do not know when the order will arrive. They only communicated when I contacted them. Last week I requested they refund me and they asked for my banking details, I sent my details the same day, since then they are ignoring my emails and their number is not answered.

0 replies

Discovery Health

66 months ago

Rip off medical aid

I am went on the discovery classic comprehensive plan, hooing that being one of the higest plans would guarsntee that I do not have hogh co-payments. Since falling pregnant I have seenthe worst of Discovery medical aid. They have not covered any of my gynae costs in full, in fact I pay majority of the claim out of my pocket. Yes, my gynea is not in their network but he is not charging excesaive fees, for each consulation he charges R1000, discovery only coveres plus minus 45 percent of these claims and inwould have tonpay the balance. The worst s for the csection cost which was R19200 again, discovery only paid 49% of this cost? What i the point of this medical aid if you pau almost R10000 a month for premiums and still have to pop up such huge amounts of co payments?! As clients we are bring forced to use network doctors in the most unethical and uncompetitive way. I will raise thisnwith the competition commission as well. I feel so cheated by discovery, where amnIngoing to grt almost R10 000 co payment while I am on less pay due to maternity leave? There are better options that discovery out there! Worse their cudtomer service is utterly useless. Discovery is behaving like a monopoly!

2 replies

Vodacom

72 months ago

Time delays and bad customer service.

I have been waiting for almost a month for vodam to install fibre and to connect my internet. I regret using them. It took over 14 days for the fibre to be put in, but three days after fibre was put in there was still no connectivity. I then called and was advised that there internet would be up and running within 24hours....it is now 5 days later and I still have no connection. I called today and spoke to a Charmaine who would not help me without an SR number, I advised I didn't have it and she cut the phone. Vodacom customer service is really bad.

2 replies

OUTsurance

80 months ago

Outsurance will do their best to avoid paying claims

I am so upset with Outsurance. After the heavy rains in Centurion late November/early December (which were much publicized) I put in a claim with Outsurance as the heavy winds and rain had blown some roof tiles and caused water to leak and damage my ceilings and walls. There were no leaks prior to these heavy rains and I explained this. Outsurance sent GJR Plumbing after 2 weeks of waiting they arrived to assess on 20 December and only now in January did they advise they will only do painting. They advised that the rest of the damage was maintainance as there was dirt in my flashes. I advised that my house was only 4 years old and should not have maintance issues, the wind accompanying the storm had clearly blown debris into the flashes and also blew off some of the tiles. To just paint and not fix the damage caused by the wind would be futile as the rain would continue damaging the newly painted ceilings. They advised that this would be for my cost to fix. The assessor from Outsurance was supposed to call me and they never did. I want to really move from Outsurance as this is my very first claim and already I see how my claims will be handled. I cannot deal with insurers who just want to collect premiums and not honor their obligations!!!

1 reply

MiWay Insurance

83 months ago

Excellent service

Thank you so much to Miway and especially Nhlamulo for handling my price increase query so well. I called to have a review of my account and to see if I can downgrade my cover. Nhlamulo got me a price decrease without reducing cover! Thank you so much!

1 reply

FNB (First National Bank)

127 months ago

No response on historical fraudulent debits on acc

Good day, a few months back I complained to FNB about incorrect debits on my account. They only repaid me back for the 3 months and since then refund me if I have new debits. The problem is I am getting no feedback on the old debits that were from 2014 to 2015. I emailed my banker Natalie a few times on these historical deductions with no luck on feedback. I really need a response and a resolution on this.

1 reply

DStv (MultiChoice)

127 months ago

No debits affecting my credit record

I am very upset with multichoice I took up the Explora package in August last year, and as part of the contract, Multichoice is supposed to debit my account monthly. The first month they did not debit and I called them back and confirmed my banking details and a debit went through thereafter. I never took notice thereafter, I happened to draw my credit record this week and found out that multichoice is recording me as a non payer, I then realised they have not been debiting my account. They have also not been calling to find out why payments are not going through. I called them twice and the call center staff cant help they advise I will be called back, and no one calls me back!!! Multichoice has very poor customer service and clearly also has poor admin services. They failed to deduct and now tainted my good credit report with their poor administration. I want them to sort out this matter and clear my payment record.

1 reply

FNB (First National Bank)

130 months ago

UNAUTHORISED DEBITS

I am mortified that I am again a victim of these un authorised debits. I have checked my account from as far back as March this year I have been debited with amounts of R99 or R98 by companies I have never authorised. This month it even caused my account to go into negative and FNB charged dishonour fees. I the debits come from Eennasie, Sage wise, Mutual Direct, J&A Soluti... I get three of these collections a month. FNB I am now contemplating on closing my accounts with you as I cannot deal with my account being compromised like this. Please help urgently and further reverse the charges for the dishonoured debits.

1 reply

FNB (First National Bank)

138 months ago

Illegal debit orders in my account

This complaint is to formally notify fnb of the illegal debits by a company named digicash. My account has been debited with a R99 every 25 by a company named digicash. FNB notified me of these irregular debit orders but still charged me with a R15 to stop them. There are numerous complaints on hello peter about these debits by this company, why is the bank not protecting its customers from these fraudsters especially when so many have been defrauded. The FNB consultant I talked to told me they cant do anything I must go lay a charge at the police station. I find that as a customer that has been defrauded i have notified FNB of this fraud and instead of charging me money to do stop debits they should assists in preventing such fraud.

1 reply

Digicash

138 months ago

Illegal debits in my fnb account

This Digi Cash Company has been debiting my account since 25 January 2015. I have read the thread of complaints against them and realise my complaint is identical. Every month a debit order of R99 comes off my account, I have stopped it with the bank but it costs me everytime I stop. Today I called FNB and they gave me digicash's number. Digicash then told me they get instructions from other companies and a company named wildfire marketing was debiting me. I have never authorised this and have dont know how these people got my account details (who sold them my info???). Digicash after receiving so many complaints have done nothing about this wildfire marketing and this tells me they are in cohoots with these fraudsters. Digicash you have no excuse please return my money and the costs of the bank debit order stops i paid. Your failure to act and investigate your client after so many complaints makes you an accessory. I do not know wildfire but I know Digicash debits my account without my authority. This is fraud! I will report this to the banks as well.

1 reply

Review Distribution

5 Star

1 (10%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

5 (50%)

1 Star

4 (40%)

Fundiswa P

Reviews

Very bad service and failure to refund

Rip off medical aid

Time delays and bad customer service.

Outsurance will do their best to avoid paying claims

Excellent service

No response on historical fraudulent debits on acc

No debits affecting my credit record

UNAUTHORISED DEBITS

Illegal debit orders in my account

Illegal debits in my fnb account

Review Distribution

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