JJ
JOHANN J
Active since Mar 2013
8
Reviews
0
Industries
Reviews
8 reviews48 months ago
Excellent customer service!
I would like to commend Tohriq and the Connected Devices team for excellent service received. I have purchased from them twice and I will continue to support them in future. They have very competitive prices and to be frank, I don't think that there is a company that provides better customer service. I highly recommend purchasing from Connected Devices.
134 replies
54 months ago
Incompetent staff needs basic training
This review is directly related to the incompetence of the accounts staff at Oxygn. I requested an account statement yesterday via Whatsapp, e-mail and telephone, but I received 3 e-mails back with only an invoice. I replied on those e-mails and clearly stated that I did get the invoice and that I needed a statement, but the invoice was sent back to me again. I called this morning again to speak to someone from accounts, but they are all on lunch since 11:30. This is extremely frustrating and I would suggets that Oxygn provide training to their staff with the difference between an invoice and a statement. How will I ever get a statement?
0 replies
80 months ago
Outstanding service
Dear HelloPeter, Thank you very much for providing this platform and for making sure that Vodacom provided me with the service that I deserved in the first place. I am not sure how you did it, but I am extremely grateful. Thank you HelloPeter.
105 replies
80 months ago
Appalling customer service.
On the 7th of August 2019 I upgraded online from my Smart L sim-only package to a Smart M sim-only deal. I received an SMS from the currier company that a sim card will be delivered to my billing address. This is not where I am situated so I called Vodacom on the 7th of August to supply them with my work address. A week later I receive another SMS from a currier company that my sim will be delivered to my billing address. I called Vodacom online and Shahista confirmed that the address was not changed on the system and that she would change it. Another week goes by and the currier company sent me an SMS that they will deliver to my billing address once again. I called Vodacom again and I was asked to e-mail my new address to vadmin@likeminds.co.za. I did so on the 21st of August but did not receive a response. On the 23rd of August I called Vodacom and the consultant confirmed that my address was still not changed on the system and I was promised that it would be changed. I called Vodacom on the 26th of August to once again change my address, I spoke to Zandile Taylor who copied me in the e-mail to the currier company. Zandile had incorrectly passed on my work address. I replied to everyone in the e-mail with my correct address. My upgrade should have been implemented on the 1st of September but still I had no sim card. On the 3rd of September I e-mailed Shahista and Zandile and mentioned to them that I still don't have my sim card and that I am being invoiced for a Smart L when in fact I should be on a Smart M. I did not receive a reply. On the 10th of September I called Shahista and asked why she had not responded to my email. She replied with a bad attitude and mentioned that she did not think she was responsible because other consultants were also involved. I asked to speak to her manager, Kelly Phillips, but she was not available and promised that Kelly Phillips would call me back after her meeting. On the 11th of September I called Vodacom to speak to Kelly Phillips who was once again in a meeting and that she would call me back. I called the cancellation department who was unable to cancel my SIM only contract ending in November 2019 because there was an open order on the system, the Smart M upgrade order. I then called Vodacom online to cancel the order so that I can cancel my current contract, but the consultant said that is was not possible because the order has been place on the 7th of August already and old orders cannot be cancelled even though the order has not yet been delivered to the customer. My Smart L was a special and cost me R380 per month, due to my upgrade not being implemented I will be invoiced for the full price of R760 per month. One would think that doing an upgrade should be simple and take no more that 5min of your time but after at least 10 calls and 2 emails to Vodacom I have not yet been upgraded. I have been a Vodacom customer since 2004 and it has become clear to me that they are not interested in keeping a loyal customer.
420 replies
123 months ago
Online orders not processed
Dear Sir / Madam, <br> <br> I would just like to make management aware of the fact that the staff in the restaurant might not fully understand how to handle a online order.<br> <br> I ordered Pizza on Sunday the 28th of February 2016 at 12:02. At 12:50 I called the restaurant to confirm that my order is still to be delivered but I clearly heard that the cashier was not aware of my order and said that the driver was on his way. She was friendly and did apologize for the delay. <br> <br> Unfortunately my pizza was delivered at 13:20 and I only live 2 km from the restaurant. Thus my pizza was only made after my call at 12:50.<br> <br> The driver was also not aware of the fact that I paid an online tip of R15 for him. When I told him that I gave him a tip online, he said that he would not be able to get that tip from Debonairs. This was strange to me and I think this should be looked into.<br> <br> My main concern is that the next time I order from Debonairs online that I would have to follow up again with a phone call, which defeats that purpose of online orders. <br> <br> Please train your staff in processing online orders. <br> <br> Kind regards
75 replies
125 months ago
Excellent customer service!
On the 30th of December 2015 I went to Dischem for eye drops prescribed to me by my ophthalmologist for a stye that kept coming back. Finney, the pharmacist that assisted me didn't just give me what I asked for like any other pharmacist would. He went above and beyond by taking a look himself, and explained in detail what exactly the cause of my stye was and suggested treatment accordingly. To me it felt like a huge breakthrough as he solved a problem 2 other doctors failed to see. The reason why Finney solved the problem is because he took the extra time to talk me through the cause, which made us realise that I was exposing myself to the same germ every morning with a nasal spray I was using. I am extremely grateful that Finney was the one that assisted me, he is a stunning pharmacist that goes the extra mile.
0 replies
128 months ago
Bad Attittude
My father, brother, a friend and I entered the KFC on the 24th of September 2015 at about 8 am. We placed our order to sit down at a lady called Sarah and received our food shortly after. We sat down in a booth but the music was very loud, we struggled to hear one another. I walked to the counter and asked Sarah politely if it was possible to turn down the music a bit. She said that she would. The volume of the music did not change after 3 minutes. So my brother indicated with a hand gesture that it was still too loud. The volume of the music was then purposefully turned UP to 100%!!! At first I did not react because I thought It was an accident. But is was not, it was playing at 100% volume for at least 10 seconds before it was tuned down. I walked up to the counter and found nobody there. A few seconds later I saw Sarah moving at the back of the kitchen where I told her that her manager will hear about this. She just made a shocked face as if she was not aware of what just happened. If you have staff working with people, PLEASE provide them with the relevant training as unpleasant occurrences like this one will have a negative impact on your business.
75 replies
135 months ago
Misrepresentation!
On the 7th of August 2013 Vodacom brought me under the impression that I was signing a contract with them for 2 years to pay R 199 per month excluding the device. Today I received an sms from Vodacom stating that my Smart S subscription will increase from R 199 to R 209 per month from the 1st of May 2015. I then opened the vodacom website to better understand the situation. I read the FAQ's where they state:<br> <br> \Q: Why are you increasing prices on existing contracts and not just new ones? Is it legal?<br> A: Our terms and conditions do make provision for changes to existing contracts."<br> <br> To include a clause like that into a contract is misrepresentation and a clause like that is extremely dangerous as they would then even be allowed to change the price to R1000 per month! <br> <br> Please assist me and obviously everyone else using Vodacom to resolve this issue.<br> <br> Kind Regards """
76 replies
Review Distribution
5 Star
3 (37.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (37.5%)
1 Star
2 (25%)