ST
Shaun T
Active since Mar 2013
13
Reviews
0
Industries
Reviews
13 reviews6 months ago
FNB how can we not help you
Credit card purchase protection?? Thank you for reaching out regarding your recent enquiry about the disputed transaction dated 07/05/2025 for R183 306.04 (Hi-Tech Safety Springfield) that was debited from your account. After careful review, we regret to inform you that we must proceed with finalizing and closing the dispute. Consequently, please note that we will be re-debiting your account with the disputed amount of R183 306.04, the debit will reflect on your next statement. The merchant is willing to deliver the goods but is unable to get a delivery address from you. Therefore the Merchant is willing to provide the Goods and based on that we cannot accept the dispute. Imagine getting this response to a purchase that was made where incorrect glass was delivered. 1) the glass was like a mirror - could not see through during the day or night 2) the double glazing was poorly put together where the two pieces of glass where different sizes 3) the corners of the glass were crushed and had silicone smeared over to hide the damage The company in question firstly delivered the glass, the. Sent a representative to view the glass and lastly collected the defective glass?!? FNB reversed the transaction as they righty should have and then after 2 months reinstated the transaction because they state that the company is wanting to deliver but they need the address?? Really FNB it does not take a genius to follow what transpired here! Don’t trust what FNB tells you that you have protection, I don’t recommend FNB!! You have failed to offer card protection!!!
53 replies
7 months ago
Passing the buck
I purchased a Hisense fridge in May 2024, the unit was no longer keeping items cold. Reached out to Takealot who stated I need to reach out to Hisense directly - a little irritating as I do not buy from Hisense… reached out to Hisense who took 3 days to get a representative to come to site, it seems a new fridge was sold to me as there as a “line tap” in the main copper coil feeding the compressor. So Hisense voided the guarantee - I purchased a new fridge and went through the correct channels however 3 weeks later I have no resolution!! Today I’ve been k formed that Hisense shipped the product direct to me to Takealot is not taking responsibility. POOR SHOW!!
0 replies
7 months ago
Poor show
Tried buying chairs online, the quality required was not available so the website said contact the firm to arrange. I was contacted and told the desire quantity would be available in 5 mins. To that fact it was available but the price had doubled, this I understand however the initial quantity available in my cart was also doubled. I reached out to them to ask why the “old stock” price had changed and that they should honor the old stock and I was happy to pay the new stock price for the balance - the answer was a straight no, not possible. Poor show and I don’t recommend dealing with designer concepts online, poor customer service and ************ business dealings.
0 replies
8 months ago
Poor service FNB
We are always told to purchase on your credit card as you get protection if the supplier does not deliver. In principle this sound amazing, in practice this is not as it seems. You are asked to submit all the documents “proof” which you do, then you wait 10 days for a response which is completely contrary to your complaint!! WAKE UP FNB, when a client stated the good purchased have not been delivered (which cost over R200k) how can the response be it seems from the documents supp**** that all has been resolved?? What would be the point of the exercise be if I had a resolution? I took the time to seek legal council (all correspondence submitted) I took the time to communicate with the supplier my last resort was my private wealth account manager. When I received the response I responded immediately that the situation has not been resolved weeks later still no response from FNB. Really not great service guys!
3 replies
8 months ago
Great service
What a pleasure dealing with such a great company and service advisor Nick! Took my vehicle in for a service, some of the required parts were not in stock so rather than leaving me without a vehicle (as live 140kms away) they gave me a courtesy vehicle. Thank you again!
0 replies
15 months ago
Great service from a representative
What started out as possibly the worst experience I have ever had with OneDayOnly, pool customer service, misinformation, days for feedback etc a certain representative named Mugtaar S came to my assistance. For an order placed on 1/12/2024 was finally delivered yesterday. I just want to again make special mention of Mugtaar S for spring out my order number 6998264
0 replies
22 months ago
Drive 1hr out my way...
Drive 1hr out my way to collect the device only to be told my SA drivers license is not a valid form of ID
106 replies
41 months ago
Incorrect opinion!
I had flood damage where my retaining wall damaged my neighbours property. Flattened his garage, his Wendy house etc. He graciously agreed to allow the repairs to be conducted through his property but the property must be re instated as it was prior to the repairs. Discovery under my cover removed a number of costs associated to this citing it would be covered under liability and the P&G’s needed to be removed about R**** was removed from my settlement. After a number of months I get an email from “Mathapelo Bokaba the Legal Liabilities Advisor” stating “We are of the opinion that the abovementioned incident was as a result of a “superior force” also known as an Act of God (vis major), by definition: “Risks beyond the reasonable control of a party, incurred not as a product or result of the negligence or malfeasance of a party, which have a materially adverse effect on the ability of such party to perform its obligations, as where non-performance is caused by the usual and natural consequences of external forces (for example, predicted rain stops an outdoor event), or where the intervening circumstances are specifically contemplated.” The damage to the third party’s property was caused by circumstance outside of insured’s control and therefore they can’t be held liable for this incident.” This makes no sense as the property was damaged by 1) my retaining wall 2) by the work done to re instate my retaining wall. Surely as Discovery refused my P&G’s stating it would be covered under liability this would be that case. All I can say is poor show discovery!!
396 replies
57 months ago
Great service
After contacting Hellopeter.com for assistance to an ongoing matter Discovery insure settled the matter within a few hours. Thank you to all involved, you have renewed my faith in Discovery
53 replies
57 months ago
So called "Purple cover"
I have the so called top plan "Purple Plan" I had a rock thrown at my vehicle on the 8th July 2021. R115k worth of damage, vehicle was looked at by the manufacturer, Discovery's appointed loss adjuster for assessment and a further report from the tyre fitment center. After all the hoops have been jumped through I got a R21k settlement offer?? In my opinion DO NOT fall for their fancy marketing and promises, stick to a dedicated insurance company and broker who will have your best interests at heart.
106 replies
Review Distribution
5 Star
3 (23.076923076923077%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (15.384615384615385%)
1 Star
8 (61.53846153846154%)