MM
Matshediso M
Active since Apr 2013
19
Reviews
0
Industries
Reviews
19 reviews3 months ago
Cheap is expensive - Never again!
I went in for an eye test and replacement of my sunglasses to transition lenses at the Randburg branch. I told the receptionist Pinki and the optometrist on duty that I need my lenses to be replaced and for them to transition given that they were previously sunglasses. I requested Pinki to provide a breakdown of the quote before proceeding. Instead of providing a proper breakdown, Pinki sent an email advising the total costs. I asked her to break it down for me, which she did at a high level on email. I accepted the quote as during our discussion I explicitly told her I need transition lenses and an option of blue tint which I communicated and assumed the vague email incorporated the request. I left my specs and paid R3650 for my lenses. When I went to collect my specs, Pinki nor the optometrist know about my request and replaced my sunglasses to normal specs and now have no recollection of what I asked for. The optometrist failed to write down my request and Pinki is telling me that I forgot to tell the optometrist what I wanted. I am now asked to pay extra to get transition lenses as according to them, they did their job. I am not willing to pay extra and want to be refunded and original specs returned as they failed to provide what I requested for.
56 replies
16 months ago
Incorrect Billing and lack of resolution
My husband opened a Private Banking account and was told about the 50% spousal benefit on offer. I latter switched banks in 2021 through our then Banker Travis to benefit from the reduced monthly fees. I however was billed R400 monthly. My husband sent an email to standard bank in March 2024 to enquiry why I am being charged R400 as opposed to the 50% spousal benefit. The email went unanswered by Ashika, Fast forward December 10th, we called again and dealt with Buhle who escalated the matter to her senior. It is the 23rd of December close to 2 weeks and we have not yet received a response or resolution on the matter. I am going to be incorrectly billed again as nothing has been done on my account. Can a head office representative please assist to close out this matter timeously. I cannot continue following up on the matter.
56 replies
21 months ago
ERA Northriding refusing repay my rental deposit or furnish proof of their supposed deductions! Something amiss with what I was charged!
I entered into a rental agreement through Era Northriding and was dealing with the Franchise Principal Shirley Kotze. We were due for an entry inspection at agreed upon time, I was unfortunately running late but communicated. She however advised that she left the keys with the security and had done an inspection and will email the report to us. This was never the case. I moved in a month later and proceeded to stay at the unit for a period of a year until I renewed my lease until October 2024. My deposit of R13 300 was kept, even though the lease agreement did not reflect the correct amount but I did communicate in which she agreed and the TPN invoice reflected the correct deposit amount. The challenge came after I provided my 60 day notice which was further extended by a month and vacating the property. I reached out to her on the 30th of June advising that I finalizing the cleaning and we can conduct an exit inspection or if she was not available I would avail myself the Monday. I reached out again on Monday 9:00 am advising my availability for midday. She then instructed me to leave the keys with the security which I proceeded to do on my end. The next week her raising issues which we rectified on our end and she still remained displeased. I requested quotes for the repair work as I cannot continue the back and forth with her anymore. This is yet to be provided by her. I was later invoiced R2700 for utilities and advised via a whatsapp recording that the last reading for 12 June - 30 June will be done and she will be keeping R2 700 of my deposit against that. She forwarded a whatsapp message advising repairs would amount to R2 700. This is where I requested proof of my security deposit being in an interest bearing account, proof of utility bill from COJ and actual copy of the quote. This has been going on for the past week with her unwilling to come to the party with my request. I will be opening a case against her with the Rental Tribunal as I believe something is amiss with the utilities I was charged for the past year and 6 months. I vacated the property on the 30th of June 2024, 2 weeks have passed and she has made no attempt to reimburse my deposit of furnish me with the required information for the past 2 weeks. I will be bringing my complaint to not only ERA, Rental Tribunal but also Estate Agency board.
0 replies
23 months ago
Double debited and Need refund to be processed
I cancelled my account with Virgin Active and was in arrears by 1 month. Consultant called to arrange payment. I gave them authorisiation to debit the outstanding amount of R770. To my surprise a total of R1540 was taken out of my account by them. I spoke to another consultant who advised that only R770 reflects on their end. There is a mismatch and I need it rectified and balance paid back into my account.
0 replies
25 months ago
Cancel my Policy with immediate effect!!!!
After numerous attempts to call in and sending emails, I now have to resort to tis extreme to get my policy cancelled. Momentum Insure refuse to get back to me regarding cancellation of my policy but instead opt to continue debiting my account and negatively impacting my credit profile. So disappointed in this company as I used to love their offering. Just stop debiting my account and cancel your policy!
53 replies
29 months ago
Curro not adhering to their own Contract requirements!! Poor conduct
I sent an email to the accounts department to provide notice of intention to terminate my contract as my child will not be re enrolling for the new year. According to the contract I signed: "Should the Parents wish to terminate the enrolment of a Learner prior to the start of the new school year for which the enrolment is applicable, the Parents undertake to furnish the School with written notice of his/her wish to terminate on or before 7 December of the preceding year. Should the Parents fail to furnish the School with such notice by 7 December, the School may hold the Parents liable for payment of School Fees equivalent to a 3 (three) calendar month period of the relevant subsequent year " I provided notice today and Gavin from Accounts wants to dispute the above clause from their own contract and force me to sign an acknowledgement of debt.
71 replies
29 months ago
Sub par- service from Banker
I would like to change my banker. I need someone who is interested in helping me. I need to follow up as she fails to acknowledge emails. It feels like I am trying to milk a stone. This was the first time dealing with her and it hasn't been a pleasure.
72 replies
29 months ago
Private banker is not serious
Can Standard Bank please allocate a new banker. My current banker is non responsive over a simple request of credit card increase. I have been following up and have recently resubmitted the documents to no avail. I asked her if I should go to the branch, or she can help. Still today, no assistance or following from her end. I need a new banker for my affairs
144 replies
35 months ago
Affecting my credit record yet they stopped debiting my account. App is horrible!! I am stuck as I can't reach out t anyone!!
I am applying for a home loan and my record came back that I am not paying for my Insurance. I checked my statement and Naked is not debiting my account when they have full authorization and impacting my credit record. why are you not debiting my account yet updating my credit record that I am a slow payer? The app is frozen and I cannot cancel my policy with you! Very Poor!!!
0 replies
38 months ago
Subpar customer service- Nobody knows which department does what
I settled my 2 loan facilities on Friday. The debit order went off the Saturday yet my account is settled and closed. I called in on Tuesday trying to obtain a refund on the amounts that went off my account. I have been sent from pillar to post, each department washing their hands and I still havent been assisted and got my money back. All of the below numbers were transferring me to the next department until I had a whole argument with the last agent regarding their lack of knowledge of who does what at their call centre. 0861 222 272 086 146 22 73 086 0100 372 086 1222272 I just want to be refunded as I know the branch is as useful as the call centre! where is my money!!!!!
53 replies
Review Distribution
5 Star
2 (10.526315789473685%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
17 (89.47368421052632%)