SP
SUE P
Active since Apr 2013
11
Reviews
0
Industries
Reviews
11 reviews14 months ago
NON EXISTENT SERVICE
In 18 months - I have not had a phone call from Netstar to check after sending me an SMS that an alert had been picked up . After spending over 15 minutes on the phone - my request was escalated on Monday at 10h45 - and STILL NOTHING ! I have now been holding again for 15 mins while Customer service "investigates" - and they have the gall to tell me I will have to pay for the remainder of my contract if I want to cancel DUE TO NON EXISTENT SERVICE !!!
124 replies
29 months ago
Purple Discovery Insure
Not sure what has changed at Insure but it has gone form great to shocking - No call / correspondence form the claim handler No answer at the given number Have to phone and follow up constantly Paid an amount which was less than half of the value of the item damaged - no consulattion as to what model it was ; so just paid out on bottom of the range ; so I had to send them a screenshot of what it was worth ! Paid out with no acceptance of the claim by myself Have changed to Old Mutual ....
129 replies
49 months ago
Is there less than one star ???
I have been trying to resolve this unsuccessfully with MTN for almost three months – • I cancelled the contract in writing – MTN sent it to Retentions for cancellation • I followed up with Retentions • The debit order came off • I returned the debit order • MTN sent me an email informing me my account was in arrears • I called retentions • They cancelled the contract telephonically and told me to email complaints • They lodge a reference • They cant cancel the contract because it is in arrears • The debit order came off • I returned the debit order • MTN sent me an email informing me my account was in arrears • I called retentions • They cancelled the contract telephonically and told me to email complaints • They lodge a reference • They can’’t cancel the contract because it is in arrears …….. etc etc etc until the end of time ? And it is MY responsibility to prove to them that MTN cancelled the contract ?
0 replies
50 months ago
Cancel my contract AS PER YOUR OWN EMAIL
Incompetent call center and accounts department - cancelled contract in writing and they don't understand their OWN emails ...
0 replies
50 months ago
RA Misinformation - Unhelpful
Shocking that one has to get lawyers involved to get any feedback from Liberty - What is the point of having a call center if they simply "pass the query on" ? How are beneficiaries supposed to be legal and insurance experts - that is YOUR job !
159 replies
52 months ago
Blooming brilliant
Easy to order and flowers absolutely exceeded expectations - so much better than anything ordered online previously !
53 replies
53 months ago
FNB NAV CAR APP Failure
There is absolutely no way to communicate with the Nav car contact - EXTREMELY frustrating when a license disc has not been provided !! Surely some communication BEFORE this happens is in order ? FNB helpline's instructions DO NOT WORK if you have already renewed the disc. As a forward thinking digital platform - this fails spectacularly and secure chat is no help at all - they just keep redirecting to an email which gets returned !
53 replies
68 months ago
Clearance central - Exceptional service
I am very sceptical of Google search results - and more so those which promise speedier resolution of anything . Hamilton has proved me wrong . He was receptive to my call ; communicated at every point , and produced exactly what he promised . I would highly recommend him - and will do so at every opportunity. I am still waiting for SAPS ...
53 replies
82 months ago
We fix Pools / Build a Pool - Jacques Swanepoel
Broken promises for over a month - leaving us with an empty pool. Jacques Swanepoel was professional until he got the deposit . Thereafter he made promises to arrive every day - never materialising. When patience eventually ran out - he refused to come until TRUE reviews of his non arrival were removed - even after we gave him second and third chances ! DO NOT USE HIM- and Check other pool ownership as he simply changes company names ( was Build a Pool)
0 replies
87 months ago
Makro part 2 - still more inefficient !
Makro - part 2 - I have been in communication since 1 DECEMBER regarding my refund - they responded on my last Hellopeter review ( thanks ...) - and STILL NO REFUND !!!! Apparently it was not processed due to an IT error - which has been "sent to the developers " - which DOES NOT HELP ME !!!! I do not have the TV , I cancelled the order , MAKRO MESSED IT UP - why am I being penalised for inefficient, incompetent , in-everything service ?
105 replies
Review Distribution
5 Star
2 (18.181818181818183%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (81.81818181818181%)