TS
Tandiswa S
Active since Apr 2013
10
Reviews
0
Industries
Reviews
10 reviews7 months ago
****!
They failed to pay full instalments on my homeloan, now they refuse to give a clearance certificate. THEY'VE CAUSE MORE PROBLEMS THAN THEY HAVE HELPED
53 replies
11 months ago
WITHOLDING PAID UP LETTERS
I have been waiting for a month for paid up letters. I keep being referred to the same departments that never do get back to me. Why is it difficult to confirm that I have actually paid up my debt?
58 replies
15 months ago
GARDN COURT STANDARD HAS DROPPED DRASTICALLY
We had a weekend stay at Garden Court UMhlanga. Other than the comfortable rooms, the service was terrible. The front desk staff were not friendly. The restaurant staff were the worst, they seemed overwhelmed and not very hospitable. We were kicked out of the breakfast buffet after one hour; and it was not even full at the time. The food was underwhelming. Raw pancakes, mislabeled pork as chicken. The beans were also not fully cooked. Overall the experience was not giving holiday destination. Very poor showing for such a long standing brand in the hospitality space.
0 replies
40 months ago
Breach of Contract Seemingly NOT APPLICABLE to EDGE FITNESS!!!
Edge Fitness charges you for an expired contract, after they have breeched it. How does this work? To the point of sending the account to debt collectors, whereas, they have not fulfilled their obligation to the contract.
396 replies
41 months ago
APPALLING FROM GREYHOUND
If there was a ZERO rating, I would give it. I sent the below email to Greyhound on the 17-11-2022. After which I received a call from a client service consultant, informing me that they were not aware of the accident until I had sent them the mail. At the time of the call, I was told that the driver of the bus had confirmed the events of the accident and that the matter was escalated. I then requested a written response to my email, so as to have it all in writing. 48 hour later, I have not received a response. In the bigger scheme of things, it is now 2 weeks after the accident. Email below is what I sent to Greyhound: I write this email to enquire as to why Greyhound is silent and has not made any contact with the passengers and/or families of passengers who were involved in the motor vehicle accident that happened on the R56 between Kokstad and Matatiele on the 8 November 2022, since the incident? The entire trip was from the beginning one disappointment, after another, up to the point of the disaster. 1. The bus was scheduled to depart Johannesburg Park station at 4:30pm on 07-11-2022; it was delayed. This being the only bit that was communicated to the passengers. At 17:15, the passengers were still at Park Station. 2. The entire trip was running on a 2 hour delay. With arrival at Kokstad, Mount Curry being 5:00am on 08-11-2022, where the bus had a clear malfunction and passengers travelling further to Matatiele, were again not told what was happening. Instead they were moved into a different bus - InterCity with NO EXPLANATION from Greyhound. 3. This Intercity bus was from the word go not in good condition, as it did not feel safe nor did it feel like the driver was in full control. So effectively, Greyhound replaced a broken down bus with one not much better? 4. Said bus did in fact overturn with people injured and deaths as a result. Yet to this day, 9 days later, there is still no word from Greyhound? What is the plan? The reality is that passengers paid their hard earned money for your service; did not reach their destination; ended up injured or lost loved ones; are now facing unplanned medical expenses and trauma that you are blatantly ignoring. What is Greyhound planning to do to amend for these damages?
0 replies
41 months ago
WORK TO BE DONE BY MFC AND OTHER CREDITORS.
MFC has been very helpful and quick with feedback regarding my paid up letter for my vehicle, as well as the original NATIs documentation. Thank you for this. However, I feel this process can be improved as I had to request for these documents, when the last payment was actually in March 2022. Why does the client have to ask for the documentation after the account is settled, yet you are able to make contact and send communication when the account is still active??
0 replies
75 months ago
UNRELIABLE CUSTOMER SERVICE
I have been waiting for an update on my installation which was scheduled almost a month ago, 18-01-2019. Barring one phone call to confirm my address, I have been receiving "no-reply" emails stating the installation has been rescheduled. On the last one, there wasn't a date on the email. Whenever I have called the number on the email, I am told the matter has been escalated with no concrete commitment. Highly Disappointing.
0 replies
78 months ago
GREAT SERVICE
I am so grateful for the friendly service I received when my car broke down. The consultant was very understanding and most helpful. Keep up the great work!!
105 replies
78 months ago
UNHAPPY, FRUSTRATED WITH POOR CUSTOMER SERVICE
On 01/11/2019, I had my car breakdown. I called MFC with whom I have an extended warranty with to confirm that a previous issue with my policy had been sorted out and to request a breakdown service to tow the vehicle to an RMI dealership. They referred me to Innovation Group, who are the insurer. I was told that because I had missed a service, my policy SHOULD have been cancelled (fair enough, as this was the issue I had previously). This was in June 2019. Since then,I had my car serviced (within 30 days of the date of the claim denied) and paid for repairs done out of my own pocket. Meanwhile, I was paying for the Extended Warranty that should have been re-sold as a Pre-owned Warranty. I find out on 01/11/2019 that the cancellation was never done. I spent over 3 hours, from 8:00 am till after 11:00 on the phone, speaking to a host of different people to try and resolve the issue. This time I am still stranded in the car, with no way forward. Eventually I was helped by a consultant (Ms Thandiwe) who was able to confirm that the cancellation and re-sell would happen, without affecting my claim. She then forwarded a list of RMI dealerships I could send the car to, while I waited for the confirmation letter, again to make sure that my claim would not be affected. The confirmation letter did not come until 05/11/2019, at that I had to make another call to follow up. My case was referred to Ms Thandiwe again, who was able to assure me that my claim would not be affected, as long as the RMI dealer did no repairs until he had forwarded the claim to them. Today, 07-11-2019, the RMI dealer is told that my policy is not active. So I had to make another follow up call, this time I am told of waiting periods (of which the only cooling off period mentioned in the confirmation letter is with regards to me cancelling the policy). At this point, it is extremely frustrating to be fighting with a brand that I trusted so much. 1. In June 2019, a claim was declined. It was my fault. I have since then made sure I complied and paid for repairs and service out of my own pocket. 2. Cancellation and re-sale should have been done in June 2019, it wasn't done, yet premiums were being deducted. 3. I have had to call and follow up so many times to even get assistance (Thank you to Ms Thandiwe for atleast giving some directive), even though at this point it's proving to be futile. With every phone call and every different voice I spoke to, I got the sense that the specifics of my case were not being relayed accurately. 4. I was assured that my claim would not be affected, so long as the RMI dealership did nothing to the car before confirming with Innovation group. Yet, here we are with more delays. 5. I am hearing of cooling off/waiting periods and inactive policies, just as the RMI dealer is ready to submit a claim. This is very poor customer service. I cannot believe it has to take almost a week to sort out. My claim is being affected. Unhappy and Frustrated Tandiswa Salukazana tsalukazana@gmail.com 083 280 8466
210 replies
86 months ago
DELAYED REFUND
I had cancelled an insurance policy with Santam on 26 February 2019. The policy was cancelled before it was active. The only reason I cancelled is affordability. The cancellations department called on the same day to process the cancellation and I was told that a refund of the premium would be paid back into my account. A made a follow up call to them on 11 March 2019, to be told that the refund had not been requested. (It has been 9 working days from the date the of cancellation). The consultant then made the request over the phone and said it will take up to 11 working days. Clearly, had I not made the follow up call the refund request would not have been made. I intend to make another follow up call to them, just to ensure that my request is being processed. I have already waited a week and am dissatisfied with the waiting time an addition to how long I have already waited. Tandiswa Salukazana
56 replies
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
1 (10%)
2 Star
0 (0%)
1 Star
8 (80%)