ND
nikita D
Active since Apr 2013
14
Reviews
0
Industries
Reviews
14 reviews3 months ago
ESCALATED TO GM AKHONA QENGQE & OMBUDSMAN – KFC MALL OF THE SOUTH
Since my last update, KFC’s attempt at 'resolution' has been a masterclass in bad faith. After I explicitly told the customer care team that a generic apology was unacceptable and demanded an escalation to the Regional Manager, the following has occurred: Ghost Calling: On Jan 1st and 2nd, I received multiple 'two-ring' calls intended to simulate contact without actually speaking to me. On Jan 2nd at 19:01, I answered a call that lasted 51 seconds where the agent remained completely silent before hanging up. Deceptive Records: Despite my answering their silent call, KFC sent an SMS claiming I am 'unreachable' and closed my case (CAS-2744818-D3N2Q4). They followed this with an email stating 'no further contact will ensue'. I am now formally escalating this to Akhona Qengqe (General Manager of KFC Africa) and the leadership team at Knightsbridge Office Park. This is no longer just about the pathetic service from Ntsaki at Mall of the South; it is about a customer care department that falsifies records to silence complaints. I have officially opened a case with the Consumer Goods and Services Ombud (CGSO). I have submitted my call logs as evidence of these deceptive tactics. I will not stop until a Regional Manager addresses this properly."--The case number for the KFC complaint was as follows: CAS-2744818-D3N2Q4 YUM:0002006310681 I have all the screenshots as proof which I have sent to the CGSO.
0 replies
3 months ago
KFC Mall of the south: Terrible service followed by a "brush-off" from Customer Care
I had a shocking experience at KFC Mall of the South on 30/12/2025 at 21:30. A staff member, Ntsako, stopped me from paying and made me wait 20 minutes to "check stock." During this time, she continued preparing meals for others. She eventually told me there was nothing left, then suddenly "found" enough for a different meal after I challenged her. I logged a formal complaint (Case: CAS-2744818-D3N2Q4), and the response I received was even worse. KFC Customer Care sent a generic email stating, "an apology has been extended, and no further contact will ensue." This is not a resolution. I was ignored in-store and now I am being silenced by their head office. I expect a call from a Regional Manager to address the blatant lack of service and the way this complaint was handled. KFC Online tried calling me twice yesterday(New years day), but they let the phone ring only two times and then hung up. This is a poor attempt at a resolution. Please have someone call me who actually intends to speak to me, or provide a direct number.
0 replies
4 months ago
KFC Mall of the south: Terrible service followed by a "brush-off" from Customer Care
I had a shocking experience at KFC Mall of the South on 30/12/2025 at 21:30. A staff member, Ntsako, stopped me from paying and made me wait 20 minutes to "check stock." During this time, she continued preparing meals for others. She eventually told me there was nothing left, then suddenly "found" enough for a different meal after I challenged her. I logged a formal complaint (Case: CAS-2744818-D3N2Q4), and the response I received was even worse. KFC Customer Care sent a generic email stating, "an apology has been extended, and no further contact will ensue." This is not a resolution. I was ignored in-store and now I am being silenced by their head office. I expect a call from a Regional Manager to address the blatant lack of service and the way this complaint was handled.
56 replies
7 months ago
Shenice Petersen was so efficient in assisting me knowing I am in a different province
Shenice Petersen was so efficient in assisting me knowing I am in a different province. Her customer service was excellent, she made sure more than once that I was in a safe environment/area. Thank you Shenice, we need more people like you working in customer care providing such great service🙏🏻 You are awesome 🙌🏻
53 replies
7 months ago
Terrible customer service!! Or rather lack thereof!!
I contacted ABSA card division on the 27th of August 2025 requesting a settlement amount and requesting to cancel the card protection policy that is on my credit card. On the 29th of August, I then got a response from Refiloe Mphasane who advised that she was sending the email to the credit life department. I then contacted credit life department directly for the cancellation. I then contacted ABSA credit life nd card division on the 3rd nd 4th of September still waiting for a response from the Absa credit life department. Today is the 11th of September and still theres no communication from ABSA. I now have to get a new settlement balance and still no word from ABSA credit life which is causing a major delay!!Its the worst service I have ever received. I want to settle my credit card and close the account. I can rather go to another bank and give them my business as ABSA has time to play games and not resoond to their customers!!
53 replies
15 months ago
SAA GOING AGAINST POPI ACT, CANCELLING A FLIGHT WITHOUT MY CONSENT/AUTHORIZATION--THOMAS KGOKOLO
My ex partner has canceeld my flight after strict instructions were given that under no circumstances can another person make any changes aor cancellations on my booking. Travel start came back to me and told me that SAA allowed a 3rd party to cancel my flight because he passed the security questions using my information. This goes against the POPI ACT and it was *****ulent and SAA airline allowed this to take place, I have spoken to numerous agents at SAA including Nokhutula and Katlego and Katlego told me to go to the airport which I dont see why I should do that when a cancellation was made without my consent or authorization. I need my ticket to be re-issued or I will be going to the Ombudsman aswell as flagging this as *****. SAA has no right to make any changes to my flight that has my details on it. The other person has not got anything to do with my flight and yet they cancelled my flight. SAA better get this sorted out. My flight was scheduled for the 28th of Jan from Durban to JHB at 11am. Please contact me on : Nikita-074 273 4165
0 replies
17 months ago
False advertising
Lovisa has a black Friday promo 'buy 2 get 2 free ' I purchased the two items and did not receive my 2 free gifts. Wheni contacted Lovisa to tell them this, they then saod i needed to add 4 items to my cart. Their promo doesn't specify that inorder to receive your 2 free gifts you need to add 4 items. They then told me to repurchase and gave me a lousy 15% discount. I advised that all i want are my 2 free gifts and they have refused. I think they use black Friday just to make money off of people and aren't clear in their communication when it comes to their promo. All i want are my 2 free gifts and thats that as i definitely will not be repurchasing and spending more money just to get a 15% discount. Its ridiculous. Both Annie and Bianca are not willing to assist with sending my free gift. This is totally and completely unacceptable. They should've specified in their promo that you need to add 4 items which wasnt communicated. I will take this further until i get my free gift as per their promo!
0 replies
21 months ago
ROWAN GORDON--DEBT NOT PRESCRIBED AS PER SOUTH AFRICAN LAW
Nimble group is still trying to recover a debt that should have been prescribed on the the 30th of October 2023. The account was opened in 2020 the 30th of October and its now over 3 years and it is still not prescribed which is now affecting my credit score. The South African law clearly states: Prescription Act, 1969 (Act No. 68 of 1969) Section 11: "Debts and liabilities shall be deemed to have prescribed after the lapse of the period during which they may be enforced by legal proceedings." I have complained to Nimble and Michael Bruintjies advised that the matter would be investigated.Till now no update from them now I want to speak to MR ROWAN GORDON who is the CEO of this company and I will be taking this matter further to the Credit ombudsman. My credit record needs to be updated and this debt needs to be prescribed as a matter of URGENCY!!
56 replies
21 months ago
Nimble not following NCA credit act
I am writing to lodge a complaint regarding a prescribed debt that is still appearing on my credit report. The debt in question is a Wonga account that was originally contracted on October 30th, 2020, and was subsequently sold to Nimble on September 8th, 2021. According to the information provided to me by a consultant at Nimble on July 18th, 2024, the debt should have prescribed on October 30th, 2023. Despite this, Nimble is still attempting to recover the debt, which is affecting my credit score. The consultant said she would send me am email with al the account information etc and did not do so,I have emailed two different consultants and till now my emails haven't even been acknowledged. This listing is preventing me from alot of things which is super annoying, I am going to complain to the credit ombudsman now as i have had enough of being ignored by this company
58 replies
34 months ago
The best customer service received
We moved into a new place and needed our wifi to be connected in the new place and we were told that it would take about a month to get sorted out. my mum works from home so she missed out on a few days and my toddler was the most frustrated as he couldn't watch his paw patrol...after many days of having to buy data, my mum got in touch with Zaakirah Amardien and within an hour or two we were connected!We want to thank Zaakirah for her amazing customer service,she is an absolute Star nd really does her best to make sure her customers are happy, best service we've ever had with Vodacom.Zaakirah keep on shining like the star you are. Thank you 😊
53 replies
Review Distribution
5 Star
2 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
12 (85.71428571428571%)