JT
James T
Active since May 2013
7
Reviews
0
Industries
Reviews
7 reviews1 month ago
No after sales assistance
I have requested GoSolr to come fix our unit 4 times now as, the system doesn't work when grid power is out. The whole purpose of it was so we always have power. Tried calling 8 times now also no answer
53 replies
16 months ago
lack of response on claim
I submitted a claim, and additional information was requested, which I provided. I have since requested a written follow up about for times, received no written follow up and six weeks later still no written responce
56 replies
59 months ago
Great claim service
Very easy and quick when it comes to claims. Dotsure also seem to do a lot for animal welfare and like with one of our animal unfortunately passing, dosure donated food to an animal shelter for a month in his name.
53 replies
67 months ago
Charge on incorrect assessment
They come and give you and assessment that your motor is broken and need an internal part repaired, then when you accept the quote, it turns out they only need to reset the motor. Less than 15 minutes work but still want to charge you for the original "assessments" my advice when using Doortronix is always get a second assessments before using them
0 replies
70 months ago
no proper e-mail response or feed back
I contacted clientele legal on the 5th June 2020 to sort out a legal issue for me. Not once have they responded on my email regarding the matter other than requesting my policy number which is already on the e-mail sent. The only time they have contacted me is via calls requesting information, which I requested them to send me an e-mail on the information required. I feel especially when it comes to legal matters this must be dealt with in writing not over the phone unless you need to clarify something.
106 replies
89 months ago
Impossible to make a booking
I have tried 6 times now for RCI to send me information to book a holiday even confirming that they have had the right e-mail address, it seems almost impossible to book a holiday o RCI as they never send the information required.
105 replies
104 months ago
No refunds
I requested my tracking unit to be reinstalled into a different vehicle on the 23rd July 2017 complete with the required forms. I had no response from them so made a follow up on the 1st August 2017, subsequently from then I decided to change tracking services due to the poor service and cost on the 11th August . I received confirmation of my cancellation on the 16th August 2017 from where a replied to Mariah Sehlapelo as to when I would get my refund of R 850 as the unit was not reinstalled or reinstalled as well as the R 350 for the warranty and guarantee that if they do not recover your vehicle they will pay you out R 100'000.00. I sent another follow up on the 11th September 2017 with no response, Seems to me they just ignoring me and keeping money which is not due. Hopefully they will sort this out before I have to go to the consumer complaints as this is definitely not in line with CPA or TCF
61 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (57.142857142857146%)
1 Star
2 (28.571428571428573%)