DM
Dineo M
Active since May 2013
9
Reviews
0
Industries
Reviews
9 reviews18 months ago
Shabby service and ******* debiting accounts when the contract expires. They then claim to reconcile the account and will refund customers and they don't.
My rating of this tsotsi company is -500. These people Niren, Damian and Bevan continued debiting my account even though my contract had expired. I informed Niren and he confirmed that he will reconcile my account and refund my money. He made this commitment in 2023 and to date, I am yet to receive my refund. I want these people to refund my money and advise people considering to use this company not to use it. These people stole my money.
0 replies
45 months ago
Poor service from MasterCare
Rating them @ -100. Their service is very bad. 6 weeks after they collected my TV for repairs, it has nit been repaired/returned. They ignore emails where I am questioning them of progress o my repair. They do not want clients to have written proof of their bad service 🙄😒😮💨.
134 replies
48 months ago
Lehlohonolo Mokgatla is the best Consultant
Lehlohonolo Mokgatla is the best Consultant. I rate her service at 💯percent. She attended to my query in the most professional way amd made sure that I understood exactly what she was explaining. She made sure she understood my query. I am very grateful to have been attended to her today, unlike the person who consulted with me on Monday, 25th April 2022. Big ups to Lehlohonolo🙌🏽✊🏾.
74 replies
72 months ago
Terrible Service for 75000km and terrible customer experience.
I took my vehicle (to Midrand Hyundai) for 75000 km's service in January 2020 and was never attended to when I lodged a complaint. After the service, my vehicle started consuming a lot of fuel and "struggles" to get/maintain power. The rev count goes up (through a struggle) with the power still not there. After phoning the dealership (in the month of February 2020) and not getting any answers from the Admin Clerk, I requested that she ask her Manager to contact me. To date, I was never contacted after making numerous follow-ups. Hyundai Midrand, you could not even confirm what job you did during the 75000 km service. My ask was that you confirm what the service entails, what needs to be checked and which parts are to be changed and/or replaced and are yet to respond to my query. You could not even confirm why you didn’t do the Vehicle Inspection Check which is mandated to be done, completed and signed-off (a copy which must be given to the customer after the service). On the 3 occasions that I took my vehicle for service (2x Bedfordview, 1 x Sandton), I received those documents including a list of the all the “jobs” done on the vehicle, including amounts per line. You are required to respond to this and have your Manager contact me as per my request 3 months ago. Their phone number: 011 312 2678 / 060 971 1946
0 replies
82 months ago
Best Customer Service received from Christo Smit
Christo Smit. Thank you Christo for the professional and proficient customer service experience. Our geyser was sorted and we’re looking to no leakages going forward, after it was fixed.
56 replies
107 months ago
Poor customer service
<p>Good Morning.</p> <p> </p> <p>Vodacom, I received an email from you confirming that my contract was reversed. I am yet to receive written confirmation detailing what that constitutes and that wasn't done but you have the nerve to debit my account. I do not have the resources to be playing a cat and mouse game with you. What is difficult with confirming exactly what you are billing me for? You think you can just send a stupid response with no confirmation of what that means, and then dismiss customers? </p> <p> </p> <p>Sheryl Moodley, please respond to my email sent to you last week Friday, 23rd June 2017.</p> <p>Get Outlook for iOS<br />_____________________________<br />From: Maphutha, Dineo ********** Friday, June 23, 2017 10:27<br />Subject: RE: EC-0CRZ-3WNP8C RE: Poor Customer Service - Tsakani Shilenge<br />To: ********** />Cc: ********** <p><br />Good Day<br /> <br />I received correspondence confirming that my contract has been reversed and have since asked for confirmation on the following:<br />· Written confirmation of these changes (please put this on your company letterhead), and sign it.<br />· Exact conditions of the contract<br />· Exact monthly premium of the contract.<br />I am yet to receive feedback on this.<br /> <br />Please send future emails to my personal email ********** as copied above. My @kcc email address will not be active effective today, 23rd June 2017 going forward.<br /> <br />Kind Regards;<br /> <br />Dineo Maphutha (HRP)|Human Resources Business Partner Sub-Saharan Africa<br />(T: +27 11 ********** ********** 83 ********** |(F: +27 11 ********** | + ********** ********** /> <br ********** Description: Description: Description: Description: ********** ********** 0<br /> <br />From: ********** ********** />Sent: Wednesday, June 21, 2017 1:41 PM<br />To: Maphutha, Dineo ********** />Subject: FW: EC-0CRZ-3WNP8C RE: Poor Customer Service - Tsakani Shilenge<br /> <br />Dear Dineo Maphutha</p> <p>Thank you for taking the time to contact our office with your concerns. We hope that this email finds you well.</p> <p>Kindly be advised that the upgrade reversal has been completed.</p> <p>Please accept our sincere apologies for any inconvenience caused</p> <p>Kind regards,<br />Sheryl Moodley<br />Executive Client Liaison Office<br />Address: Vodacom Commercial Park, 2nd Floor <br />082 Vodacom Boulevard, Midrand 1685<br />www.vodacom.co.za<br />Best Network for Smartphones</p> <p><br />-----Original Message-----<br />From: ********** />Sent: Tue Jun 20 15:29:17 GMT+0 ********** <br />To: Maphutha, Dineo <br />Subject: RE: EC-0CRZ-3WNP8C Poor Customer Service - Tsakani Shilenge</p> <p>Dear Customer,</p> <p>Thank you for sending your correspondence through to the CEO Office. <br />Your service request number is: EC-0CRZ-3WNP8C</p> <p>Your request is being attended to by Sheryl Moodley who will be in contact with you within 24 working hours.<br />Feedback will be provided regularly, ensuring that you receive progress updates on the resolution of your request.</p> <p>In the event that you would like to follow-up on your request, please reply to this e-mail with the service request number in the subject line.</p> <p>Kind regards,</p> <p>Executive Client Liaison Office<br />Address: Vodacom Commercial Park, 2nd Floor <br />082 Vodacom Boulevard, Midrand 1685<br />www.vodacom.co.za<br />Best Network for Smartphones</p> <p> </p> <p> </p> <p> </p> <p> </p>
112 replies
107 months ago
Poor Customer Service - Wrong Contract, Incompetent Staff Member/Consultant
<p>I upgraded my contract on the 27th April 2017, and then applied for a dealer cancellation on the 4th May 2017, a week later. To date, I am yet to receive feedback I was promised I will receive, after 7 days of lodging the dealer cancellation. Which would have been on the 11th May 2017 (check attached dealer cancellation request).</p> <p> </p> <p>When upgrading, I was assisted by a Tsakani Shilenge (at your Vodaworld Call Centre - who also completed the dealer cancellation request). This Tsakani person, is yet to give me feedback, and upon trying to make contact with her once a week since then, with no response from her, I am yet to receive feedback. On four occasions when I went to Vodaworld, I was told she was off work and promised that she will be given my request to call me back and give me feedback, and that hasn’t happened. On five occasions when she was at work, I was told she will be given my message (for a call back and feedback to me), with no action from her side. Upon making calls to the number above (on numerous occasions) I was told she will call me back because I would have called when she was attending to a client. Surely common sense would tell the ineffective, inefficient, unprofessional staff members handling all my calls, that I am also a Vodacom client and have been for the past 18 years.</p> <p> </p> <p>When upgrading my contract, the Tsakani person didn’t even attend to my request as per our discussion. At first, I asked her to check all contracts on the system (Vodacom) so that I can confirm if all is well. & for some reason, she didn’t even understand the request, after I had explained it to her on three occasions. I then informed her that I am there to upgrade my contract and WANT the same conditions as per the contract that was to expire. She confirmed that the contract she had opted for on the system, was the same as the one I previously had (in terms of monthly payments) and conditions. I can confirm that the contracts are not the same. I am now sitting with a contract with 400 sms, in this day & era. This Tsakani Shilenge person couldn’t even respond to me after I had asked if she thought I would be sending the sms’ to her. Two months later, she still hasn’t given me feedback on my dealer cancellation. What kind of staff members are you people employing, to make sure that you employ competent staff? Do you actually screen your candidates before employing them? I mean, this Tsakani person is very incompetent.</p> <p> </p> <p>Last week, after contacting your call centre again, for the umpteenth time, I contacted your call center wanting to talk to her, and was told that there is no dealer cancellation recorded under my name, hence I haven’t been receiving feedback. It sounded ridiculous and unprofessional that this “absent minded” staff member didn’t even send my application to where it was supposed to be sent. This shows her low level of competence with respect to her job.</p> <p> </p> <p>You need to teach your staff members to do the right thing the first time, to avoid such complications. If not competent, don’t employ them or train them if you have the resources. I am not responsible for your Tsakani person and she MUST make sure that she listens to understand for her to be able solve the client’s issues rather than listen just so that she can respond. The chee****!</p> <p> </p> <p>Please note that I will not be paying Vodacom going forward until this matter is resolved, and expect feedback from you by Wednesday, 21st June 2017.</p> <p> </p>
112 replies
116 months ago
POOR CUSTOMER SERVICE
<p>My Son applied for his company registration through FNB (on the 2nd August 2016) and to date, he is bieng pushed from pillar to post. Often, the ineffecive, unprofessional staff at the FNB call centre don't have responses for his questions and/or are transferring him from one consultant to the next. FNB Online Business Registration, just focus on your job and do the right thing, or else fire all those ineffective staff members, and employ people who are ready to serve the public, as per their employee conditions of employment. We demamd that you finalise this process and give feedback ASAP (Ref: RS045N). The six week application period has elapsed, and you still give useless feedback, and claiming the company hasn't been registered at CIPC, but then send documents confirming that. When are you people going to finalise this? Get your acts together, you're delaying my Son's progress/success. You MUST give fedback by Monday, 26th September 2016, confirming that all is finalised, business account opened and that all is set. Contact my Son on ********** 748.</p>
53 replies
123 months ago
Poor Customer Service
Thando did a shabby job on my couch which I paid R8000 for upholstering. I lodged a complaint in the 19th January 2016 and he is yet to attend to my complaint. He is playing hide and seek and making empty promises that he will fix his mistakes. I want to be refunded. I am tired of his poor customer service.
0 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
1 (11.11111111111111%)
3 Star
0 (0%)
2 Star
1 (11.11111111111111%)
1 Star
6 (66.66666666666667%)