KE
Kurt E
Active since May 2013
10
Reviews
0
Industries
Reviews
10 reviews55 months ago
DISMAL EXCUSE FOR AN ISP
If zero stars were possible, this would be too much. Probably the worst level of customer support to be in existence. Call their call centre, waiting time over 1 hour, they "encourage" you to make use of their Whatsapp for support as it is "much faster turnaround" (I quote) and you get a response the next day. If you're looking for an ISP, do NOT at any cost sign up with Webafrica, you will regret it wholeheartedly.
0 replies
56 months ago
Pathetic "customer" service
I would never again make use of VWFS in terms of vehicle finance. Their customer services teams are beyond incompetent. It takes 3 emails to ask the same question to get somewhat of a suitable answer. Then you get onto the online portal, which they so confidently promote and the information its able to provide differs from what they actually say in their emails. Don't get me wrong, VW is a great brand, but if you require financing, get it elsewhere, I won't entrust VW Financial Services for any future VW car financing, they are just dismal and appalling.
1 reply
66 months ago
Dismal Service
The service offering from this place cannot be compared to any other, its just that bad. I asked a very clear question about where or when can I anticipate my order being delivered. The response, "your order is being processed" nothing more than what the website has been showing for the past 2 weeks. Unfortunately I have used this company without reviewing, but rest assured its the last. NEVER again, I'll rather pay a higher price and actually get my goods in a timely manner. I'd go as far to say even Wish/Alibaba is more effective with tracking.
0 replies
68 months ago
Webafrica pathetic Whatsapp service
Ludwe Vuyelwa takes a team/smoke break while attending to you. He has at least 10 minutes delays in when you send a message to when he actually replies. At 1 time, his response time was over 20 minutes. NOTHING of, "I'm looking into it, give me a few minutes." Please dismiss this person and get him off customer support team, because he's there for a salary and NOTHING more.
0 replies
70 months ago
Great efficient service
Very happy with the turnaround time from when I placed my order. Hopped onto their website, as it was cheaper to buy direct than via another website, and placed order just after 3pm, and the courier arrived at my place before 10am the next morning (JHB>CPT). I'm all about efficiency, and LASA met my expectations!
0 replies
71 months ago
Webafrica WhatsApp service quality
So Webafrica is our ISP and I logged a call with them earlier the morning, as our Fibre was offline. I then also figured, it was our whole area. I followed up with them a few hours later, to query status and Wongalethu from their WhatsApp team in the end says, "We've logged it on our network status page, rather than having customers contacting us" well all good and well, but I have a specific reference number, and I want an update on my reference number. Please send him for customer engagement training, because it seems he never completed that module.
0 replies
94 months ago
Estate Late account opening at Standard Bank
Standard Bank call centre staff are surely ill-equipped to answer queries regarding anything on an estate late account. Apparently you must go into the bank to even get answers to your queries, because, I quote, "we have limited information available, only the branch can answer your queries." Because everyone just has all that spare time to dawdle into the bank to ask some questions BEFORE opening the account. Pathetic service, even when I initially went into the bank, Thibault Square, they confirmed they'd get back to me within 2 business days, we are now on 6 business days and counting...I am the executor myself, and it would be great if someone knowledgeable can actually provide some valuable feedback before I go to the bank again only to be told xyz is required and the process takes an additional x days to open.
2 replies
132 months ago
Deducting their own amounts when they want
I have joined MiWay at the beginning of this month, and after setting up everything they STILL take the money from my account at a NON-AGREED date, which in unacceptable. Correcting it PRIOR to the date of deduction, more than enough notice time, and it STILL is incorrect.<br> <br> Try contacting them to sort it out and there phones are never answered, I don't have whole day to wait on a phone for to tell someone they done their job wrong. I request call backs, to this day I am still awaiting call backs.<br> <br> I'm convinced 95% of the POSITIVE comments on here are written by their own staff accounts, as they are genetic and cliche if you take the time to open most of them.
1 reply
133 months ago
FALSE advertising once again
This is the 2nd time I have seen a vehicle for sale by NTT, whereby they have not agreed to the price on their website. They just easily say, \its a capturing error."How incompetent must the person be to persistently get it wrong with so many vehicles. Its make it easier for me when they want to reach their end of month targets"
0 replies
134 months ago
Increasing initial advertised price TWICE
I found a vehicle on their website, 2010 Polo 1.6 comfortline, selling for R115 000. I call to view the car the next day, and the price has changed to R139 900. The SAME day I view the car, the price goes up AGAIN to R144 900. I email them back asking why the price has changed, they so it was a mistake on their part, however this is the price that alerted me to the vehicle, their compensation is a full tank of fuel + 2 new tyres. Unless those tyres are made of GOLD, I can not see that costing R29 900.
0 replies
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (50%)
1 Star
4 (40%)