Active since May 2013
Worst experience with their stuff, an employee named Marcus argued with a client instead of explaining the job and what was the problem with geyser. He is really an impatient and short tempered person, such a person must not be allowed to go to clients premises. Wonder where he was recruited from with such behavior or maybe it's a training. Problem.
I applied for normal uif on the 1st of september and till date there is no light.I have been calling their head office on a daily basis and I am told a different story everytime I call, that my last employment date clashes with covid-ters or its done they are waiting for it to be updated on the system. This is really sad to us who are already struggling with the shock of losing a job to swimming in debts in such a short space of time. Everyone passes the ball when I talk to them, all i need is help to have my application approved. All documents required were submitted to a point where I no longer know what to submit to whom. Emails are being ignore and when I try to voice my unhappiness I am told to keep resending.
Received excellent speedy service at the Randburg office. They were organised, professional and patient with customers. They opened on time and are in control of their processes. Its good to know there are people who understanding the meaning of serving the people, working for the people. The place was clean and they strictly adhere to the social distancing. The securities at the entrance are strict, I saw them turn back a few chancers and sent them back to the que where everyone was lining up. I think this branch can be used as an example to office like Sandton and Boksburg DLTC's, they all must be trained the same. When employees know what they are doing,it gives them confidence. A big well done them!
The 5g Rain network is useless, total rip off. It goes offline daily.
Worst service ever, so unprofessional. The cashiers never attended to my order for 30 minutes, they were busy attending to Mr delivery drivers, and when I went back to the order till and demanded my money back a staff was giggling and gossiping. Can chicken hire people who are serious about working or is this how they were trained. We work hard for the money we spent to supporting your business, we do not deserve such rude service. Why not close for walks ins and only handle online orders, if that's what you want to do?
I am really disappointed in the Unlimited service. My brother inlaw passed away in Nov leaving behind a daughter and son. We have been sending documents back and forth, making unending calls trying to get them to help this children but they are clearly used to scamming people. Everytime my niece calls they pass her around between IUA and the unlimited. She was told 2 weeks ago that she will receive the money for claim and nothing, I called yesterday spoke to Roslyn was told today It will be paid. I called again today and was told Leanne is not there to authorise. When they deduct the monthly payments they never say employees are not there to authorise debit orders. Its really energy draining.
On Monday the 06 Aug I went to Cresta to deposit money into my Standard bank account from a Standard bank ATM. I deposit the money and the information slip received ahd an error code 0465"we cannot process your request due to a technical problem please try again later" I then called the customer service call centre and the gentleman who assisted me advised me that this has happened before he will log a service request for me and it will be attended to due date on the 14 Aug. He then sent me an sms with the ref number. I called STD bank on the 07 Aug to follow up on my query and I was advised my ticket is on a que and it will be attended by the Cresta branch and the gentleman who assisted me escalated the query. I also went into the Cresta branch hoping this will speed up the process but I was told a service request shows on the system so it will be attended to on the 14th Aug. So I called yesterday the 14th Aug and i was told the day is still the 14th I must give them till close of business. I called again at 15:50 spoke to 4 agents who were unable to assist me, they kept transferring my call telling me it is an atm claim. At 16:20 I eventually spoke to an agent who with the name Mokete Mogotlo who explained to me that the services request was logged correctly but the Cresta branch never acknowledged to receiving the request, never allocated it to an individual and nothing was done about my ticket. It is really a shame because I have been with STD bank for 10 years and to received such a ****py service.All I want is my money. If the ATM deposit system is not working why are you encouraging people to use it, why do I have to go through such a hustle for my own money.
I am writing this letter as a humble note of appreciation for the outstanding support and good service provided by services seta employees. I am very thankful to you all. Berona Reddy Willie Chauke I really recommend the prompt service provided by both these employees. They must all keep up the good work.
<p>I'd like to compliment one of your employees, Rendani Nengwenani, for the excellent service she provided me today. She helped me to sort out my company letter of good standing after I discovered that there it had expired and graduated learner were still registered under the company as UIF contributors.</p> <p> </p> <p>I have always been pleased with the service I receive from Rendani. She is professionalism and ability to get to the bottom of the situation quickly exceeded my expectations. She has been patient and kept me in the loop everytime.</p> <p> </p> <p>Such a commitment to great customer service is to be commended. You can be sure that I will continue to do business with UIF</p> <p> </p> <p>Sincerely,</p> <p>Ulandah Malepe</p>
<p> </p> <p>On Saturday afternoon, 2 blocks from my house I was driving to the checkers store. An officer stopped me at Corner Kempton Road and Greyilla Street and told me I did not stop at the STOP sign. I argued with him on the fact that I did stop at the stop sign and I had a witness. The officer asked for my driver’s licence then for and I presented it to him.</p> <p>He looked at my licence and asked are you sure you want to be receiving a ticket on your new licence(repeatedly). I told him this was not my first licence and he argued with me about that, after a hopeless argument. I told him I do not have. He clearly wanted a bribe and I was certainly not going to give him what he wanted.</p> <p> </p> <p>He told me I can either pay for the fine there or get a ticket from him, I told him I do not have any money on me. He walked to his work car, ****ed off and wrote me a ticket of R500.</p> <p>This is really not fair to get a ticket for an incident that actually did not happen as I stopped by the stop sign and my witness can testify to that.</p> <p>We cannot have the people that are meant to be assisting us actually working against the system all because I did not have money on me presently had to be given a ticket.</p> <p>I really feel that justice was not served in the best possible manner and feel violated of my rights as a citizen.</p> <p> </p> <p>This is really a shame for our country and our governement!</p>
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