AK
Ayanda K
Active since May 2013
9
Reviews
0
Industries
Reviews
9 reviews3 months ago
Assisted by Leeanne ...
Assisted by Leeanne to update my policy - to add on tyre and rim cover!
56 replies
11 months ago
Best place to find everything
I was happy that I managed to find all that I was looking for at the same place and on one floor - very exciting and very reasonable pricing.
53 replies
18 months ago
Personal belongings moved out of rented apartment, without permission resulting in loss which management is not willing to take accountability
I recently stayed at one of your Ipanema Beach rental apartments—Apt 404 on 2 Lagoon Drive, Umhlanga—checking in on October 4th, based on a Booking.com reservation made by a friend who was staying there with me. However, my experience was far from what I expected due to significant issues with room allocation and mishandling of my personal belongings. There was a mix-up with the room assignments, and it was confirmed on October 5th that I should have been allocated Apt 202, not 404. While I was out, it was agreed that I would move my belongings to Apt 202 upon my return. My friend specifically informed your staff that under no circumstances should my personal items be moved without me being present. However, upon returning to Apt 404, I discovered the door open, new tenants already occupying the space, and my belongings missing. After contacting my friend who had made the booking, we realized that housekeeping had moved my items without my consent, despite the clear instructions not to do so. When I eventually located my belongings in Apt 202, I noticed that everything had been placed in the main bedroom, except for my laptop, which had been left in the living room of Apt 404. Despite numerous calls and back-and-forths to resolve the issue, my laptop remains missing. While Patricia from your team has been helpful, she mentioned she was not in a position to advise on the next steps. I’m left frustrated by the lack of communication and responsibility, especially considering it was your team that moved my belongings and allowed new tenants into the apartment before verifying that all my possessions were accounted for. This experience has been deeply disappointing, and I hope your management team will take the necessary steps to prevent such incidents in the future and assist me in resolving the matter of my missing laptop.
0 replies
36 months ago
Horrible Customer experience and no follow through!
Bad customer service and no follow through. I have been waiting for my parcel to deliver for a week now , over the past two consecutive days I received notification that my parcel is out for delivery , though I have yet to receive it. The tracking app - only updated late at end of day that driver was delayed - though no one bothered to notify me. When I called the customer care center I was placed on hold for longer than 10 mins , eventually spoke to a lady Zanele Mahlangu who further put me on hold for another 10 min. This is really appalling customer experience to say the least!
0 replies
38 months ago
Brian Mamogobo : was...
Brian Mamogobo : was very friendly and articulate, took time to understand me and met my needs to resolve my query
56 replies
48 months ago
Great and warm service , classic first time resolution :)
I had a wonderful and war interaction with these ladies , Vuyiswa Cele & Samukelisiwe Zulu, they really went above and beyond to address my queries as well as my questions. Very friendly team and also made sure my queries were all addressed within the one call we had , perfect example of first time resolution.
74 replies
63 months ago
Disappointing customer service and not honoring promise on delivery
I am meant to receive a Parcel from DHL, per their waybill tracking service, on the 19th of February 2021, between 08:30 and 16:30. The date now is the 22nd February 15:30 and still no parcel and no one from DHL has bothered to notify me as to what has happened to my parcel. I called on the day on which I was due to receive it, at 16:30 once I had noticed that the parcel was really not making its way to me. The consultant from the customer service center was really not helpful , all she could confirm was that the parcel had been re-routed to a third party provider : RAM and she will send me an email to confirm this, to this day , I am waiting on this said email. I asked her how this was possible as I have dealt with RAM , many a time with other companies and I know they call and SMS you way before hand to confirm your delivery and details. Needless to say I then followed up the following Monday and still don't have my parcel , and I am being given the same reason that the parcel is with their third party provider: RAM. Yet no one has bothered to notify me of any of these changes or delays. Their tracking site still says my parcel will be delivered 19 February 2021 it is 3 days past that date and I still have not received my parcel. This really is shocking as well as disappointing also your customer service support does not honor their promises and this is appalling.
112 replies
66 months ago
Worst customer experience from Afrihost
I am really disappointed in the service received from the customer service agents at Afrihost , more specifically, Geraldo J. Wow so condescending its actually shocking. I honestly have a genuine query with Afrihost that I need resolved and that actually is not even my worst gripe. My issue here is his condescending man, its one thing if I , as the customer am in the wrong and you point this out to try and assist me, but please don't treat me like and idiot and belittle me whilst at it. This is the worst customer experience I have ever witnessed in my entire life!
0 replies
78 months ago
False Rates given and adverstised - misleading rates
I recently booked into Town Lodge Gaborone - as the rates were competitive compared to other hotels within the area. On comparison the rates provided by Town lodge stated that the rates included breakfast. On arrival at the hotel - customer information directory brochure also indicated that rates included breakfast and were billed upfront - as I was and had already been billed upfront I saw nothing untoward when I was asked to sign in for breakfast each time we had breakfast in the morning. To my amazement at check out when I was asked to settl a bil of BWP 888!!! at no point other than at check out was I told breakfact was not included in my rate as well as how much it actually cost! this is absoute unfair on your customers as you create expectations which you can not meet! totally appaling and based sustomer experience!!!!!!!!!
105 replies
Review Distribution
5 Star
4 (44.44444444444444%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (55.55555555555556%)