SA
Somaya A
Active since May 2013
30
Reviews
0
Industries
Reviews
30 reviews3 months ago
Prompt and Professional Plumbing Service 😊
I recently needed urgent underground repairs, and Jabulani and his assistant came out the same day to fix the issue. I'm blown away by their prompt service and affordability! They worked hard and got the job done efficiently. If you're looking for reliable and trustworthy plumbers, I highly recommend giving them a call 👍🏾 5 stars isn't enough!
0 replies
3 months ago
⭐⭐⭐⭐⭐ World-Class Customer Service - Setting the Standard
I recently dealt with Eurocare Wellness for my Beurer BM 28 purchase and was blown away by their exceptional service. Andrew Crisp and his team (Jenny and Belinda) provided the kind of customer care that sets South African service standards high. They were incredibly responsive, professional, and went above and beyond to ensure my complete satisfaction. Andrew even personally tested my replacement unit and upgraded me to the premium model with power supply at no extra cost - talk about exceeding expectations! This is how customer service should be done. They've earned a loyal customer and my highest recommendation. Companies like this show the quality of service you can expect from dedicated SA distributors. Outstanding work! 🙌
0 replies
4 months ago
Excellent Customer Service from Eurocare Wellness
I purchased a Beurer BM 28 blood pressure monitor through Takealot for R549. Unfortunately, the device developed a fault where it would vibrate continuously even when switched off. Despite trying the troubleshooting steps (removing batteries, checking the on/off button), the problem persisted. Outstanding Service Experience: Quick Response: Contacted Eurocare Wellness and received an immediate response Efficient Process: Courier collection arranged within 3 days (December 2nd) Professional Assessment: Device was properly tested and fault confirmed Fast Resolution: Replacement unit arranged for delivery within 1-2 working days Excellent Communication: Belinda Potgieter kept me updated throughout the process What impressed me most was the hassle-free warranty process. No arguing about the fault, no delays, just professional service focused on customer satisfaction. Eurocare Wellness clearly stands behind the Beurer brand and their customer service is exemplary. Highly recommended for anyone considering Beurer products - you can buy with confidence knowing the after-sales support is excellent.
0 replies
9 months ago
Possible ****
I placed an order on the 24th of July 2025 and have still not received an update. According to the WhatsApp chat, I was to receive the delivery on the 28th of July 2025. I sent another WhatsApp on the 30th of July 2025, and 4 days later, no reply. I'm starting to believe its a ****
53 replies
10 months ago
Cashbuild Mitchells Plain
I had an issue, which was swiftly resolved by Mr Cassiem Thanks so much ❤️
53 replies
10 months ago
URGENT: Defective Shower Door and Branch Refusal of Responsibility - Order Reference WEB-30466
Dear Cashbuild Head Office Management, I am writing to report both a serious product defect and concerning customer service from your branch staff. On June 18, 2025, I received delivery of a Pivot Shower Door (SKU: 303215) as part of order WEB-30466 placed on June 16, 2025. Upon delivery, my son simply picked up the shower door to check measurements, and the glass immediately crumbled in his hands. I witnessed this incident personally. No installation was being attempted. I took the following steps to resolve this matter: Called Cashbuild at 10:02 am on June 18, immediately after the incident Spoke with a representative who claimed professional installation was required Was promised a call back from a manager which never came Called and spoke with Mr. Cassiem (branch manager - 021 376 2885) today around 13:15 who referred me to his manager Rudina Spoke with Rudina (DM - 073 555 1149) also today around 13:15 who stated that "if we received delivery without defects it's not their responsibility" This response directly contradicts the Consumer Protection Act, which provides for an imp**** warranty of quality lasting 6 months after delivery. The fact that the glass shattered upon normal handling clearly indicates a manufacturing defect that existed at delivery, even if not immediately visible. While the box does state "PLEASE USE INSTALLER," this refers to the installation process, not to simply picking up the product to check measurements. A properly manufactured shower door should not shatter merely from being handled. I am formally requesting a full refund of R2,899.95 for this defective product. I have already documented the incident with photographs and communications records. Sincerely, Galiema Armino
106 replies
24 months ago
Dispute of Alleged Outstanding Balance Following Agreement Completion
I must express my deep concern and disappointment upon learning about the alleged unsettled outstanding balance of R 2,277.41 on a cheque facility with FNB. As per our agreement, I have diligently adhered to the payment plan, which was supposed to consolidate and address all my financial obligations, leading to the issuance of a clearance certificate upon completion. The revelation of an outstanding balance, supposedly stemming from a cheque facility that was split and converted in 2020, is both surprising and unsettling. Throughout our engagement, I was under the impression that all my financial obligations were being managed comprehensively, ensuring that no such issues would arise post the completion of my payment plan. Given the nature of our agreement, which was to negotiate reduced monthly installments and interest rates on my behalf, resulting in a single, manageable monthly payment, I find it unacceptable to be confronted with additional demands for payment after fulfilling my end of the agreement. The agreement was entered into with the understanding that it would encompass all aspects of my debt, ensuring a clean slate upon its completion. Therefore, while I am eager to resolve this matter, I must firmly state that I will not be making any additional payments. The responsibility for any oversight or mismanagement of my account, leading to this unexpected claim, should not fall on me, especially after I have adhered to the agreed-upon terms and completed my payment plan in good faith. I urge you to review this matter thoroughly and provide a resolution that does not involve additional financial burdens on my part. It is crucial that we adhere to the spirit and letter of our original agreement, ensuring fairness and transparency in its execution. Thank you for your understanding and prompt attention to this matter. I look forward to a resolution that upholds the terms of our agreement and respects the efforts I have made towards settling my financial obligations. Kind regards,
53 replies
24 months ago
Urgent Resolution Required: Order #124223487210 - Incomplete Delivery and Return Issue
I am writing to seek your assistance with a matter that I have been unable to resolve with Game Stores, despite my repeated attempts. This concerns my order #124223487210, placed for a microwave and a kettle, of which only the former was delivered, and that too, did not meet the expectations in terms of size. Upon receiving the incomplete and unsatisfactory order, I promptly initiated a return for the microwave and communicated the missing kettle to Game Stores. Despite providing the requested images to their representative, Chevonne, on April 30, 2024, my concerns have not been addressed, and my subsequent communications have been met with inconsistent and contradictory information. To summarize the key points of my grievance: 1. Incomplete Delivery: The kettle that was part of my order was not delivered. Upon inquiry, I was initially informed that it was cancelled and refunded, only to later receive contradictory information stating that it was on its way. 2. Return of Microwave: After realizing the microwave did not meet my expectations, I logged a return request. Despite assurances of being updated on the process, I have not received any concrete information or confirmation of the return. 3. Lack of Communication: Despite multiple attempts to seek clarity and resolution through emails and phone calls, my requests for confirmation and updates have been largely ignored. Notably, a promise made by an agent to email me a confirmation of the kettle's cancellation and refund has not been fulfilled. As of today, the fifth day since the last communication, I find myself in a state of uncer*****y, with two microwaves in my possession and no clear indication of the status of my return or refund for the cancelled kettle. The lack of responsiveness and contradictory information provided by Game Stores has compounded my frustration and inconvenience. I respectfully request the intervention of the CGSO to facilitate a swift resolution to this matter. Specifically, I seek a clear and definitive update on the return process for the microwaves, confirmation of the kettle's cancellation and refund, and an explanation for the breakdown in communication from Game Stores. I trust that your involvement will prompt the necessary action from Game Stores to rectify this situation. I am prepared to provide any further information or documentation required to support my case. Thank you for your attention to this matter.
53 replies
39 months ago
Gratitude Post on service rendered
I would like to send a special thanks to the Manager of the Golden Acre and the cashier Ntombi for going the extra mile by offering me a cheaper alternative when I never had enough cash. Thanks so much for making my day it rare to have such a thoughtful experience ☺️
0 replies
44 months ago
Cashier mistreatment
The PNP Promenade staff makes it so hard to withdraw cash from my TymeBank Account. Whenever I withdraw they say they don't have cash and give me an attitude and the cashier and packer start mocking me in their language thinking I can't read between the lines. I get sent from pillar to post. It feels like I am treated this way for being coloured. When a coloured cashier assists me I have no issues. It's really sad times. Management doesn't hear me out they were quick to take me to another cashier instead of addressing the matter. It happens every time and I can feel how the black cashiers are mocking me such a shame!
74 replies
Review Distribution
5 Star
6 (20%)
4 Star
0 (0%)
3 Star
1 (3.3333333333333335%)
2 Star
10 (33.333333333333336%)
1 Star
13 (43.333333333333336%)