GO
Glen O
Active since Jun 2013
11
Reviews
0
Industries
Reviews
11 reviews5 months ago
How service should be
It’s rare in today’s world of keyboard warriors that someone takes the time to write something honest and sincere. It’s far too easy to hide behind a screen and moan or complain. I want to publicly acknowledge that there are still many genuine people and businesses out there who truly care. A massive thank you to Roxanne and her team for their continued excellent service. It’s incredible how easy they make the process of obtaining a bond and the lengths they go to in order to secure the best possible deal. I am truly grateful. Best regards
53 replies
93 months ago
Lack of customer service and sales
Re: Bytes/Vodacom sales of new contract At the beginning of August, I called 1950 from my Vodacom handset, I dealt with Godfrey whom at the time offered me the following – Smart M top up, 400min 400 sms, 900mb plus 1 Gig additional data per month for 24 months for R319-00. Godfrey said he would do transfer of ownership and took all my banking details and ID, He stated that I would be contacted back by himself. 3rd August I spoke with Tina from 1950 – she also said she would call back 6th August – I spoke with Phillie whom advised she would sort out my contract, I asked why I was lied to and for a written response, I was asked to email her all my bank statements and ID copy to ********** she received all my details but never responded to my request 17th August I called in and spoke with Tina and she told me the contact would be processed but it was different to what I was originally promised by Godfrey, Given that I was still being lied to be by Byte Technology gorup I asked to speak to Phililie, Phililie was not willing to take my call but eventually she did and said the manner in which I speak was not accepted however I’m the one being lied to?!?!? Yet I must not get upset. I asked where my email was that I requested on 6th August she categorically said the back office had sent it, Weird that a back office would send written communication in regards to her staff lying to clients telephonically. She advised that the email would be requested to be resent from the back office with the original date stamped attached and promised me that it had been sent prior, no email received at the time of this communication. I was told my contact would be active in 24hours, this was Friday. 20th August I called in regarding my contract not active and was first told 1950 does not do it then I had my intelligence questioned as when I asked to be put through to Phililie I was told she does not have a phone at her desk, she needs to come take the call, Phililie refused to speak with me and told the agent to take my ID number and she would activate my contract. The contract was active 10 min later Here is what I want from Byte/Vodacom sales working at byte - My contract confirmed in writing, Smart M Top up including 400min, 400sms, 900mb data plus and additional 1G data every month for 24 months at R319-00 not the R359-00 told to me by Tina, I want what was promised by Godfrey - A reason why I was lied to by several staff - Phililie attitude and lack of customer relations is of concerning nature, not only does she allow her staff to lie, she herself promotes it not really being a team leader now. - I want my written apology that was categorically told to me that it was sent by the back office emailed to me ********** Glen orritt ********** 300
0 replies
93 months ago
Lack of customer service and sales
Re: Bryte/Vodacom sales of new contract At the beginning of August, I called 1950 from my Vodacom handset, I dealt with Godfrey whom at the time offered me the following – Smart M top up, 400min 400 sms, 900mb plus 1 Gig additional data per month for 24 months for R319-00. Godfrey said he would do transfer of ownership and took all my banking details and ID, He stated that I would be contacted back by himself. 3rd August I spoke with Tina from 1950 – she also said she would call back 6th August – I spoke with Phillie whom advised she would sort out my contract, I asked why I was lied to and for a written response, I was asked to email her all my bank statements and ID copy to ********** she received all my details but never responded to my request 17th August I called in and spoke with Tina and she told me the contact would be processed but it was different to what I was originally promised by Godfrey, Given that I was still being lied to be by Bryte South Africa I asked to speak to Phililie, Phililie was not willing to take my call but eventually she did and said the manner in which I speak was not accepted however I’m the one being lied to?!?!? Yet I must not get upset. I asked where my email was that I requested on 6th August she categorically said the back office had sent it, Weird that a back office would send written communication in regards to her staff lying to clients telephonically. She advised that the email would be requested to be resent from the back office with the original date stamped attached and promised me that it had been sent prior, no email received at the time of this communication. I was told my contact would be active in 24hours, this was Friday. 20th August I called in regarding my contract not active and was first told 1950 does not do it then I had my intelligence questioned as when I asked to be put through to Phililie I was told she does not have a phone at her desk, she needs to come take the call, Phililie refused to speak with me and told the agent to take my ID number and she would activate my contract. The contract was active 10 min later Here is what I want from Bryte/Vodacom sales working at bryte - My contract confirmed in writing, Smart M Top up including 400min, 400sms, 900mb data plus and additional 1G data every month for 24 months at R319-00 not the R359-00 told to me by Tina, I want what was promised by Godfrey - A reason why I was lied to by several staff - Phililie attitude and lack of customer relations is of concerning nature, not only does she allow her staff to lie, she herself promotes it not really being a team leader now. - I want my written apology that was categorically told to me that it was sent by the back office emailed to me ********** Glen orritt ********** 300
0 replies
101 months ago
Damaged Samsung Washing Machine
I purchased a fridge, dishwasher and washing machine along with a lot of cutlery and crockery for new premises that I was to move into. The bulk goods were delivered and left as such. Once moved now in December I opened all items to be placed, I found that the 18kg top loader Samsung washing machine had damage to the base. I took photos of the damage along with the original packaging it was in (surrounded by the other bulk item packaging, I had purchased) and returned to Carnival Makro. The original sales agent went to speak to a manager and I was advised to chat with the Samsung representative in store, he categorically told me to, “return the washing machine to the store and they would exchange it.” As he was speaking another manager came and told me that they would need to send out a Samsung technical agent to access the damage. 2 days later a Samsung agent from the Boksburg branch arrived and took pictures of the washing machine and all its packaging, he also advised that it was clear that the new washing machine was damaged prior to me unpacking it. I am now told that it is not Samsung problem and that the store must handle the exchange. - I purchased over R50 000 in appliance’s and spent over a R 100 000 in the past 6 months at Makro Carnival - I found that my goods were damaged and immediately took proof and returned to the store - I was told to return the item for an exchange - I was told then that Samsung technical would deal with it - a short and easy hello peter search reveals that the sales of damaged goods are a common trend with Makro and Makro carnival I have been lied too, sold damaged goods, and wish for this matter to be closed ASAP G Orritt **********
210 replies
108 months ago
Windscreen chip turns into huge unrepairable damage
<p>Good Day</p> <p>6th June RA ********** completed online, I'm charged twice for this rental and action with Lynette.<br />Refunded the amount on 8th June 2017 <br />I rent the car and sustain a chip to the lower left windscreen, chip is no bigger than a 20c coin.</p> <p>I'm told at 2pm on 12 June via email with Zaghra The matter of my windscreen will be looked into to see what can be repaired, <br />15:43 I'm told the windscreen cant be repaired and has a huge chip. i will be billed. <br />15:48 R 3388 debited from my CC without a answer to my email below, <br />15:49 I phone Zaghra and I am told that ALL Management have left the office for the day?!</p> <p><br />Dollar thrifty still hold my R2000-00 deposit.</p> <p><br />This is completely unacceptable business behavior and request a full investigation along with my questions raised be given comment.</p> <p>I don't even have a invoice for the windscreen, a report, nothing .</p> <p>I am just expected to believe that the below mentioned repair was carried out.</p> <p>Glen Orritt </p> <p> </p> <p> </p>
56 replies
113 months ago
Service???
<p>28 December 2016 I went to Edgars lakeside mall.</p> <p>I went to the cellphone section and dealt with a Cell C and Edgars employee. <br />I enquired and wished to purchase the "HUAWEI POCKET ROUTER + 200GB data for R2499.90." This product/promotion is advertised both in store and on pamphlets available in store labeled, "festive madness deals."</p> <p>Both employees were unable to figure out how the promotion is to be loaded on the system, the cell c agent had never heard of this promotion (its been on promotion since 9 December) they phoned to see if East Rand Mall had stock (the data is system loaded - the cell c agent was holding a new modem)</p> <p>I emailed customer care and was told it was escalated to the store manager. The store is unable to assist as i said in my email so it is pretty pointless. Another email i am told,"</p> <p>On 29 Dec 2016, at 15:01, Edgars Customer Services ********** wrote:</p> <p>Good day,</p> <p>Please be advised be advised the reason why we escalated to the manager so they can which other stores run the promotion, because the communication is sent to the stores directly.</p> <p>Kind Regards</p> <p>Edgars Online Team."</p> <p> </p> <p>Is there anyone able to tell me which store in Southern Africa is able to provide a product advertised and maybe give service ?</p> <p>Glen Orritt <br /> ********** 300</p>
56 replies
123 months ago
Unpleasent experience 21 Feb 2016
following a week of unanswered emails <br> Re: deadpool eastgate 2016-02-21<br> Good day<br> I was at Eastgate cinema last night. Got there at 19:00 ordered drinks and food and was told it would be given to me at 19:30.<br> We entered the cinema at 19:27. The final plates from the previous show were just been taken out.<br> We went to our seats (one fully reclined). Sat down and manged to close the seat in preperation for our food.<br> My seat would not recline and this was not only me. My girlfriends seat began to recline automatically. 2 other couples chairs would also not work. I felt i would wait for the lady to bring my food and drinks then let them know about my problem.<br> 19:46 my food arrived (16 mins late). Was told the drinks would follow suite. Told the lady that both our chairs were faulty.she advised me it would be attended too<br> 19:55. Yay drinks arrived. 25 min later<br> Not once during the movie did anyone come to fix the chairs. My light on the side of the chair and in cupholder also kept going off.<br> I decided to make the best of the situatiom and stay.<br> There was a total of 6 people whom complined about there chairs that i could hear. And up till 20:20 food was still being brought in<br> unacceptable
75 replies
124 months ago
Unable to cancel my account
I have emailed customer service 3 times and phoned 3 time to cancel my current month to month contract<br> Cell C is unable to assist ????
75 replies
127 months ago
Now fraudulantyl taking money and still not cncl
Attention FRANK AND NTOKOZO <br> <br> You both replied to my complaints on hello peter <br> <br> Telkom has now fraudulently taken money out my account twice <br> <br> Needless to say the amounts are not what was in my original quotation and also keep in mind i have recorded conversations along with emails with proof that I legally cancelled my contract with telkom more than 2 months ago <br> <br> <br> Please get someone competent to contact me <br> <br> Glen orritt<br>
75 replies
128 months ago
Account no 334660365. Tellkom WONT ANSWER
8th Oct 2015 Telkom replied to complaint. Yet NOTHING FURTHER<br> <br> Hello Glen Orritt,<br> <br> Thank you for making contact with us.<br> <br> Please be assured that this matter has been escalated and feedback will follow.<br> <br> Should you need to contact us for any further questions please contact us via Email: [Email Removed]<br> <br> Your reference number is SM154001.<br> <br> Regards<br> Frank <br> Social Media Team<br> [Email Removed]<br> 081 180
75 replies
Review Distribution
5 Star
1 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (45.45454545454545%)
1 Star
5 (45.45454545454545%)